The next generation of CMOs will come from today’s Social Media Managers.
Last night, we gathered 40 of the brightest social media minds in Manchester to talk about where this industry is heading. We weren’t just talking about platforms, algorithms, or engagement rates. We were talking about power shifts.
Because social media is no longer just another marketing channel. It is the connection point between a brand and its audience.
It’s where reputations are built, narratives are controlled, and communities are formed. It’s where demand is created BEFORE a single product is sold.
For decades, marketing operated like a pipeline: push out a message, drive a conversion, measure the ROI.
But now? Every company is in the business of media. Whether you’re selling software, sneakers, or smoothies, every company has to focus it's effort on media because it's the only way to be relevant in an attention-scarce world.
In other words, the 'funnel' has changed. We're no longer obsessed with conversion, we're focussed on capturing attention.
And if you're able to retain attention, you shouldn't have to worry about conversion.
And the people who understand this better than anyone? The ones running your social.
They’re not the last step in the process - the ones who take assets and push them live or 'make it go viral'.
They’re shaping narratives, building communities, and architecting brands.
They’re the connective tissue between a company and its audience, the ones who understand where the conversation is moving before the rest of the business catches up.
They think in story arcs, engagement loops, and retention strategies. They know how to build trust at scale and turn a brand into a movement.
And if attention is the most valuable currency in business today, they’re the ones holding the purse strings.
The real question isn’t whether social media managers deserve a seat at the table. It’s a question of how long before they're leading it.
Thoughts?
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?? Manchester, it was a pleasure to bring FLIGHTSTORY to your city to facilitate the conversation. Where should we head next?