Flight CX

Did you know that your mindset has a direct impact on your performance? ?? In our CX Deep Dive Program — designed to enhance the skills and strategies of our support agents — we explore how cultivating a positive mindset can boost not only your performance but also your overall outlook on work and life. Here are three strategies you can try to help set a positive mindset: 1. "As If" (or fake it till you make it): Act as if you're feeling happy and optimistic, and soon enough, you may find yourself truly feeling that way. 2. Gratitude: Spend a few minutes each day reflecting on 2-3 things that make you feel good. 3. Reframe: Use this technique to consciously choose the "frame" through which you view challenges or events in your life. What techniques do you use to maintain a positive mindset? ?? #customersupport #positivemindset #professionaldevelopment

Join us for our next Flight Connections on October 17th! It's a fun space to share ideas and connect with fellow support pros, whether you're an expert or just starting out. We can’t wait to see you there! ?? #liveevent #customersupport #bpo #communitybuilding

How does cultural context shape customer service? ?? Customs and standards vary around the world, but respect for staff is universal. When building support teams, diversity helps bridge these cultural gaps. However, as AI tools increasingly handle customer interactions, it's important to remain mindful of the U.S.-centric content these tools often reflect. Check out Help Scout's article to learn more about the risks AI may bring when serving customers outside the U.S. Have any additional tips for using these tools? Share with us in the comments! ?? #customerservice #AI #diversity #globalteams

Looking for quick tips on how to handle an angry customer and de-escalate tough situations? In our Writing Program, we explore how to engage upset customers with empathy and positive language. We cover strategies to de-escalate conflicts, rephrase statements more positively, offer sincere apologies, and say no when necessary. It’s always rewarding to see how the right words (and tone) can transform a negative situation into a positive experience. What are your go-to tips for calming tough customer situations? Share in the comments! ?? #customersupport #customerexperience #empathy #professionaldevelopment

Ever heard of Chihuahua, Mexico? From the stunning Copper Canyon to incredible food, this northern gem has it all—deserts, mountains, and vibrant culture. #mexico #aroundtheworld #remoteteams

Are you free tomorrow and want to connect with other like-minded support pros? Join us at our monthly casual get-together! ?? #events #customersupport

Our monthly Flight Connections get-togethers are filled with great discussions, fresh ideas, and lots of fun! If you're looking to connect with fellow support pros, join us at our next meet-up on September 19th! Whether you're a seasoned expert or just starting out, we can’t wait to meet you! ?? #liveevent #customersupport #bpo #communitybuilding

While our teammate is busy helping customers, Nutmeg is "supervising" from the sofa—offering moral support, snacking on treats, and perfecting the art of power naps. ???? P.S. If you don’t have one already, set up a #pets Slack channel (or something similar) to stay updated on how your furry teammates support their humans throughout the workweek! #pets #customersupport

Have you ever wondered how important customer service is to your business’s long-term success? It’s crucial. Great customer service is the foundation for building lasting customer relationships and directly impacts retention rates. When customers feel valued and supported, they’re more likely to stay loyal, make repeat purchases, and refer others. ?? By enhancing customer service, businesses aren’t just solving problems—they’re creating positive experiences that foster trust and long-term loyalty. ?? Check out LaunchNotes' post to learn more about perfecting your customer service strategies to boost retention. #CustomerService #CustomerRetention #BusinessGrowth

Looking to polish up your communication skills? ?? Great communication skills aren’t just important for your career—they’re something we can always keep improving. Check out Forbes's article with 8 tips on how to level up your communication game. ?? Share some of your go-to tips for great communication in the comments. ?? #Communicationskills #Leadership #Customersupport