Flight CX

Did you know that Ragusa, Italy, is one of Sicily’s best-kept secrets? ???? Ragusa is a hidden gem known for its stunning Baroque architecture, rich history, and amazing food (hello, Sicilian cannoli! ??). The city beautifully blends modern charm with old-world beauty. Remote work gives our team the freedom to travel, live and work from incredible places around the world—and we love seeing where our teammates land! Share with us in the comments your favorite place you’ve recently visited! #RemoteWork #Ragusa #CustomerSupport

Is your CX strategy ready for the future? 86% of senior CX leaders agree—we’re entering a period of unprecedented change over the next three years, driven by AI, data, and emerging tech. The future promises seamless, AI-powered customer journeys, but balancing innovation with personalization and security remains a challenge. Check out how industry leaders are preparing for the new era of CX in Zendesk’s latest article and share with us below what you’re doing to prepare your team. ? #customersupport #AI #leadership https://lnkd.in/dH9-tpEp

Have you ever seen the northern lights? ? One of our remote team members just experienced the aurora borealis in Canada! ???? Remote work connects us across time zones—and even natural wonders. What’s the most incredible sight you’ve seen where you live? ?? #RemoteWork #GlobalTeam #NorthernLights #AroundTheWorld

We’ve had quite the debate over on our #community Slack channel: pizza toppings. ?? As a global team, our preferences are all over the map—some go full veggie, others embrace the ultimate meat lovers, and the combinations in between are endless. But the real hot topic? Pineapple on pizza. ?? Some love it, some tolerate it, and others have very strong opinions. So, where do you stand—pineapple on pizza: yes or no? Tell us in the comments! #PizzaToppings #CostumerSupport #GlobalTeams

Does technology make remote teams feel more connected than in-person ones? With AI and shifting work policies, companies face the same challenge—fostering real human connection in a digital world. Some push for office returns, others embrace remote work, but tech is bridging the gap. Check out Harvard Business Review’s take on how leaders can use emerging tech to strengthen remote teams. ?? How has tech helped (or hurt) connections across your teams? ?? #AI #Teamconnections #collaboration #customersupport

Did you know your hobbies can actually make you better at your job? Rest recharges you, but hobbies ignite creativity, build new skills, and keep you energized. Teammates with rich lives outside of work often bring fresh perspectives, sharper focus, and innovative thinking to the table. ?? Check out Fast Company's blog post on how hobbies can fuel your professional growth. What’s your favorite way to recharge outside of work? Share in the comments! ??

What emojis would you use to describe your hopes for 2025? ? At our first All Hands of the year, we took a moment to envision the year ahead—using only emojis! ?? This simple and fun activity is a great way to spark inspiration and motivation as we kick off 2025 together. What emojis capture your vision for the year ahead? Share them in the comments! #2025 #motivation #customersupport

Looking for ways to connect more meaningfully with your team this year? Check-ins and check-outs are simple yet powerful tools to foster stronger team relationships. But let’s face it—asking “How is everyone today?” often falls flat, leading to quick “I’m fine” responses or silence. Check out Thinkdom's blog for creative check-ins and check-outs you can easily try with your team. With just a little creativity, these moments can set a positive tone at the start of meetings and leave your team with clarity and purpose at the end. ?? What’s your favorite way to engage your team? Share in the comments below! ?? #teamengagement #teammmeetings #customersupport #leadership

Happy New Year from the Flight team! ?? We’re excited to start 2025 with our amazing team, community, and partners. Here’s to embarking on new journeys and reaching new destinations together this year! ?? ? #happynewyear #customersupport #2025

As 2024 wraps up, we’re grateful for the milestones, partnerships, community growth, and moments that made this year special. Flight wishes you a joyful holiday season and an exciting start to 2025! ? ?? #HappyHolidays #ThankYou2024 #HolidayVibes