Five9

“AI is transforming how businesses understand their audience in many ways—but one of particular note is that it is allowing us to gain insight from data which was previously 'dark'...With generative AI, brands can now mine this dark data and bring structure to what was previously unstructured," said our CTO and Head of AI, Jonathan Rosenberg in his latest feature on FutureWeek. Learn more on how AI is helping businesses understand their audiences. https://spr.ly/60440vN3I #GenerativeAI #CustomerExperience #FutureWeek

Implementing Generative AI requires careful planning—from configuring prompts and setting up guardrails to ensuring a smooth integration. Understanding key differences in AI deployment can help accelerate time to value while avoiding common pitfalls. Join Five9 AI experts Josh Sosebee and Sarika Prasad on March 27 at 11am PT for part 2 of the AI Playbook series to explore best practices for deploying AI in CX. Register now: https://spr.ly/60460vm2y #TheNewCX #CustomerExperience #GenerativeAI

That’s a wrap on Enterprise Connect! ?? What an incredible week of innovation, insights, and connections. Here are the top takeaways: ?? ???? ???? ????????????????’?? ???????????????????????????? – It’s not just IT or CX leaders. A unified, cross-functional strategy is the key to delivering seamless customer interactions. ?? ?????????????? ???? ???? ?????? ???????????? – In a few years, customers will prefer AI-driven interactions. AI is no longer a “nice to have”—it’s a competitive advantage. ?? ???????????????? ?????????????? ?????????????????? ???? ?? ???????? – Data-driven insights help optimize digital channels, reduce friction, and boost retention. The key? Understanding what works and continuously improving. ?? ???? ???????????? ?????? ???????? ???? ?????????????????? ???? – Lower costs, higher efficiency, and a structured approach to unstructured data are driving AI adoption. But human oversight remains critical. ?? ?????????? ????. ???? ??????????????????? We’re already there – AI-driven CX decisions are shaping the next decade. The question isn’t about replacing voice—it’s about elevating it alongside digital interactions. ?? ?????????????????? ???????????????? ???? ?????? ???????? ???????????????? – Within three years, majority of IT and CX leaders expect customer service to shift to proactive engagement. AI-powered outreach will redefine the customer journey. A huge thank you to our team, customers, partners, analysts, and the entire Enterprise Connect community for making this event unforgettable. See you next year! Andy Dignan Jonathan Rosenberg Sheila McGee-Smith Ryan Nichols Salesforce Jim Lundy Aragon Research Microsoft Google Steve Blood Verint Pindrop Calabrio, Inc. Matt McGinnis Ben Vesta Justin Robbins Mike Harakal III Robin Gareiss Metrigy #EnterpriseConnect #EC25 #TheNewCX #CustomerExperience #AI

Robert Nyberg, Director of Solutions Engineering at Calabrio, Inc. joined us at Enterprise Connect to discuss how the business is helping customers dive deeper into their conversations with Automated Quality Management and trending topics capabilities; as well as what's next for Calabrio and Five9. Learn more about our global Partner Program ?? https://spr.ly/60480qYH0 #EnterpriseConnect #EC25 #PowerOfMore #PartnerPowered

Mark your calendars! Join us on March 28 for a dynamic ?????????? ???? ???? ????????????????????: ?????? ?????????? ???? ????????, hosted by Jeannie Walters, CCXP, CSP, CEO of Experience Investigators, alongside inspiring female leaders from our customers Mason Companies, Inc and IAA. ?? ?? This engaging discussion will explore ?????? ?????????? ???? ????????, how AI-driven innovation is shaping the future of CX, how businesses can unlock more value from every interaction, and how providing more choice through self-service and automation is empowering customers like never before. Whether you're a CX professional, industry enthusiast, or aspiring leader, this session will empower, educate, and inspire you with actionable insights to take your CX strategy to the next level. Register now: https://lnkd.in/e-acS3xA Nicole Darby Millicent McIntyre, MSOB Jennifer Edwards Niki Hall #PowerOfMore #TheNewCX #WomensHistoryMonth

On the ground at Enterprise Connect, Steve Blood, VP of Market Intelligence and Evangelism at Five9, speaks with Xander Freeman about Five9’s latest CX survey, including: ?? Insights from over 1,000 consumers across the US, Canada, and the UK on their CX priorities for 2025. ?? Positive trends showing 33% of consumers feel CX is improving despite previous declines. ?? Regional differences, such as the UK's stronger reliance on email for customer communication. You can access the full report here ?? https://lnkd.in/eA99UHfr If you're at Enterprise Connect, you can find Steve and the rest of the Five9 team at Booth: 1311! #EnterpriseConnect #EC25 #CXEvents

From strategy to execution, AI took center stage today at Enterprise Connect! ?? Keynote panel with our President Andy Dignan on why the having an AI roadmap and strategy is key part of the customer's journey and decision making. ??AI Playbook session showcasing how to turn insights into action with Five9 Genius AI for real CX transformation. ??? Five9 booth & demos bringing innovation to life with AI-powered CX solutions. Sheila McGee-Smith Ryan Nichols Salesforce Sarika Prasad Bailey Backal #EnterpriseConnect #EC25 #TheNewCX #CustomerExperience #AI

Joining us on set at Enterprise Connect is David Tevendale, Partner Programs Manager at Pindrop, to share how Pindrop and Five9 work together to deliver the best customer experience and what's next for the partnership. Visit us at booth 1311 to learn more about our global Partner Program. https://spr.ly/60440WQt4 #EnterpriseConnect #EC25 #PowerOfMore #PartnerPowered

"The power of more speaks to the type of relationship between Verint and Five9. Our partnership starts with the development of solutions all the way up to the tight combination of sales. We go to market as one, we are an unbeatable combination," says Dennis Blanco, Sr. Director of Global Partner Management at Verint. At Enterprise Connect? Learn more about our global Partner Program at ?????????? ????????. https://spr.ly/60480mt4e #EnterpriseConnect #EC25 #PowerOfMore #PartnerPowered

?? Looking for an internship this summer? At Five9, we tailor our intern program to provide participants with real, impactful work. Roles are available across Engineering, Product Management, Finance, Sales, Marketing, and more. Apply today to our 2025 Summer Internship positions! https://lnkd.in/dzWzGsH #Five9Intern #Internship #LifeAtFive9