Five9

Five9 is excited to announce that GenAI Studio has been recognized as a Best New Product by the prestigious 2024 BIG Awards for Business. ?? Hosted by the Business Intelligence Group, this award celebrates companies, products, and leaders making a significant impact by reshaping their industries and setting new standards for success. Read the full press release: https://spr.ly/6042shmpA #TheNewCX #AI #BIGAwards #BusinessIntelligenceGroup

"The New CX is something that has no walls. It's wherever a customer wants to interact with you, you have to be on that digital journey, have to be able to understand how they're communicating, how you're going to generate that sort of collaboration between you and the customer bet at any point of that journey," says Jon Davis, CTO of The Ivy Collection. The New CX empowers brands to deliver AI-driven, hyper-personalized, seamless experiences at every stage of the customer journey—strengthening relationships, boosting satisfaction, and driving real business results. Learn more: https://spr.ly/6046shlpG #TheNewCX #CustomerSuccess #AI #CustomerExperience"

"Five9 CX Summit and The New #CX" - my write-up on the recent Five9 customer event. Video interviews with Matt McGinnis, Jonathan Rosenberg, Callan Schebella, Andy Dignan. #Five9CXSummit #TheNewCX #CCaaS #custserv BCStrategies.com https://lnkd.in/g9ZbncUR

Five9 CX Summit was an exciting event packed with insights and innovations in customer experience. ?? Here are some key highlights: 1?? ?????????????? ????????????????: Five9 CEO Mike Burkland kicked off the summit with a keynote outlining the company's vision for The New CX 2?? ???????????????????????? ?????????????? ??????????????????????????: Attendees got a first-hand look at AI Agents, our next-generation AI solution, presented by Callan Schebella and Jonathan Rosenberg 3?? ???????? ???????? ????????????????: These sessions included hands-on workshops, fireside chats with current customers, like Pearson, Wyndham Hotels & Resorts, and US Radiology Specialists, and discussions on best practices 4?? ?????????????? ??????????????????????: The Partner & Product Pavilion featured technology partners, like Zendesk, Verint, and TELUS Digital, showcasing integrations from CRM solutions to advanced workforce optimization tools #TheNewCX #Five9CXSummit #CustomerExperience #AI Berns Communications Group Alaska Airlines Calabrio, Inc. Salesforce Northwestern Mutual Nuvias UC Opus Technologies Blackchair CallTower Cresta eGain Corporation (the rest in the comments! ??)

Generative AI has transformed CX — have you made the shift? With Five9 Genius AI you can customize general-purpose, off-the-shelf generative AI models for your needs, ensuring responsible AI grounded by precise control and trusted data. Learn how: https://spr.ly/6046sNoBC #TheNewCX #CustomerExperience #GenerativeAI

?? Our ?????? ?????? ???? ???? ???????????? finalists have been announced! ?? Congratulations to all the incredible finalists who are setting new standards in customer experience innovation. We’re honored to celebrate your achievements and can’t wait to see what’s next. Meet our finalists: https://spr.ly/6044s2A88 OPENLANE The Ivy Collection US Radiology Specialists Wyndham Hotels & Resorts IAA Marsh McLennan Exact Sciences Mexico Travel Group Mason Companies, Inc Tusker TruConnect WebBeds Yopa Property OceanFirst Bank EQ Bank | Equitable Bank VSP Vision Care Doctor Care Anywhere Global Healthcare Provider Powered By Connect #TheNewCX #CustomerSuccess #CustomerExperience

Five9 is honored to have received the Intelisys Top CCaaS Supplier Award. ?? This recognition honors supplier partners for consistently going above and beyond to deliver excellence, support and value to Intelisys Sales Partners. Learn more: https://spr.ly/6040sxylj #PartnerPowered #CCaaS #Intelisys

The rise of AI Agents is here. ?? ? Gartner predicts that by 2028, 33% of enterprise software will incorporate AI agents, enabling AI to autonomously make 15% of daily work decisions. This shift signals a new era in productivity and customer interaction, driven by AI agents, that is poised to redefine self-service and operational efficiency. Learn how Five9 AI Agents combine generative AI, conversational AI, and Natural Language Processing to deliver personalized, human-like interactions across channels and meet unique customer needs. Read on ? #TheNewCX #CustomerExperience #AgentAutomation #AgentAI ?

We put Max Homa up against our powerful AI for a round of golf. See what happens when you have AI-powered insights from Five9 on your side.????? See it go down at https://spr.ly/6047saN1J #Five9Ambassador #AI

What is “The New CX?” In this video, I take you inside #Five9CXSummit, have an in depth conversation with Five9 CEO Mike Burkland, and share my 3 Key Takeways from the beautiful city of Barcelona. Many thanks to Niki Hall, Sylvie Tongco, Laura Mackey, and the rest of the team for hosting such a great event.