I teach Service Advisors to increase profit and decrease conflict.
Five Star Service Advisor的外部链接
“Extra Extra Read all about it!” ??
Master Service Advisor & Coach | Author of Five Star Service Advisor | Women in Trades Guest Instructor | 20+ Years in Auto Industry
Excited to announce Volume 2 will be out Spring 2025! This book will take a deep dive into understanding and explaining Diagnostics, Repairs and Maintenance. It will be beneficial for not only advisors, but also anyone who wants to learn more about their vehicle. Stay tuned for more info! #workautoplayauto
Does TPMS seasons stress you out?!? Check out Coralee Zueff’s solution
Master Service Advisor & Coach | Author of Five Star Service Advisor | Women in Trades Guest Instructor | 20+ Years in Auto Industry
It’s Fall! For us service advisors, it’s TPMS season. When the temperature drops it can affect tire pressures, which means more unexpected customer pop in for us (which adds to our already busy day). While our customers enjoy seeing us it’s also inconvenient plus a waste of their time and fuel to come see us for a TPMS light. How can we solve this?!? By taking an extra couple minutes to teach the customer how to do it themselves selves. Maybe even sell some tire pressure gauges and portable compressors (that they can also use in the summer to inflate water toys). Check out one of my first YouTube videos explains how to do this. https://lnkd.in/gpQDTwrz
Master Service Advisor & Coach | Author of Five Star Service Advisor | Women in Trades Guest Instructor | 20+ Years in Auto Industry
According to a survey by eachnight.com, 64% of Americans have nightmares about work & I am not immune. Read about my latest bad dream about work and how I turned it around.
Master Service Advisor & Coach | Author of Five Star Service Advisor | Women in Trades Guest Instructor | 20+ Years in Auto Industry
Check out my latest blog post about the upcoming BIMRS event.
Master Service Advisor & Coach | Author of Five Star Service Advisor | Women in Trades Guest Instructor | 20+ Years in Auto Industry
As we move into fall, let's talk about wiper blades... When the rubber starts to fail they get annoyingly noisy. Visibility?is also affected. All the streaks make it even more challenging for drivers to see in the dark, fog, rain and snow. You have probably experienced this. Are your technicians checking the wiper blades of each vehicle they are working on? Next, are the service advisors letting the customers know and offering to replace them? There are lots of reasons why technicians and advisors shy away from recommending them. Maybe they used to, but heard a couple no's and got discouraged. The?truth is, if we don't offer to replace the client's wiper blades when they need to, we run the risk of them having them replaced else wear and finding a new place for their automotive maintenance. If we don't check the wiper blades and offer to replace them when it's time, are we really taking good care of their vehicle? What about the financial benefit to the shop? Let's say we sell the average set of wiper blades for $50 and 25% of cars coming in daily need wiper blades. You do the math. If your team could use some help to increase wiper blade sales this fall, DM me.
?? Simplify your approach to European vehicle diagnostics and maintenance with Coralee Zueff! Join her class to learn how to effectively explain complex systems, maintenance schedules, and essential repairs to your customers. Discover strategies for demystifying long maintenance intervals, lifetime fluids, brake fluid flushes, air & cabin filters, and more. Enhance customer satisfaction and build lasting relationships! Register now ??https://lnkd.in/gDtjyD4j #EuroTrain2024 #VehicleDiagnostics #CustomerSatisfaction #AutomotiveTraining #EuropeanVehicle
Get your spot now
Master Service Advisor & Coach | Author of Five Star Service Advisor | Women in Trades Guest Instructor | 20+ Years in Auto Industry
??Am I loosing my mind?!? ??Pricing my “How to Win over the Price Shopping Customer” at only $35. ??That’s like…a set of wiper blades! ??Now imagine if virtually everyone who called in for a Brake Estimate booked an appointment. ??Those are people who became your clients over any other shop just because your advisors knew it wasn’t about the price and what they are actually looking for. If your ready to level up your service advisors by investing the retail price of a set of wiper blades in your advisors, click the link below. https://lnkd.in/gDUQ6Nkn P.S. Next time this class is offered it will be the cost of a brake job…so register NOW! #serviceadvisor #fixedops #servicewriter #servicemanager
Master Service Advisor & Coach | Author of Five Star Service Advisor | Women in Trades Guest Instructor | 20+ Years in Auto Industry
How to win over the price shopping customer One of the most stressful and time consuming things in a service advisor's day is all the calls and pop-ins for estimates and quotes. Knowing how to respond will gain more customers and alleviate the advisor's stress. In this class we will cover: -What customers REALLY mean when they are asking for a quote. -How to separate people looking for the lowest price versus potentially great customers. -When is a good time to present estimates. -5 types of estimates and how to present them. This can be used both on the phone and vehicles currently in the shop. This class will be over Zoom at 4pm pacific Monday, August 5th for 2 hours. Click the link below to sign up! Space is limited! https://lnkd.in/gDUQ6Nkn
Master Service Advisor & Coach | Author of Five Star Service Advisor | Women in Trades Guest Instructor | 20+ Years in Auto Industry
Chapter 4 When the dealership I had been working at for years had been sold and decided it was time for a change. We moved back to our home town and I got a job as a parts person at the local Canadian Tire and this “porridge” was just right. (Check out a few chapters back for the porridge reference) I loved the feeling when people (usually older males) would plop random parts down on the counter, not give me the name of what it was, expecting I would have no idea and I would find them a replacement in record time. The parts team was a great bunch…Barry Murdoch Maclennan, Jack, Andrew and one other younger guy but can’t remember his name…?? Perhaps Barry can share a valuable lesson since he did teach me 95% of the stuff I know ?? After a while the parts and service manager Richard Gravelle suggested I move into service advising which was the perfect fit for my technicial knowledge and sales skills. On my first day another advisor named Peter told me my job is to KEEP THE TECHNICIANS BUSY and I made this one of my core goals. When the technicians are busy… -We are making the roads safer one car at a time. -We are respecting the customers time. -We are preventing unexpected breakdowns or accidents It just gives me a warm, fuzzy feeling and financial benefits are a byproduct. Another by-product of a job well done was coffee from John Tripp. Chapter 5 will be my departure from this happy place.
Chapter 3 is up.
Master Service Advisor & Coach | Author of Five Star Service Advisor | Women in Trades Guest Instructor | 20+ Years in Auto Industry
Chapter 3 After finishing the foundations program, I did a 180 and went into vehicle sales. I took a 1 week sales course and found a dealership who took a chance on a “green” sales person. One of the salesmen named Henry Lee was my “work dad” and mentor. I remember one talk he gave me… “Coralee, see the young, female, Business Manager? She used to be a Sales Person just like you. Now, she is sleeping with the General Manager and got a new job.” There was no further explanation or lesson but from his tone I took it as a warning to be careful, not as a way to “get ahead”. On a different note… I became a sales person to the First Nations in the community since I took the extra time to deliver their vehicles to their land. While I enjoyed helping customer find vehicles to fit their needs and budgets, it was a porridge is “too hot” scenario. I was not a fan or dressing up and wanted to talk with them about the long term maintenance of their vehicle which is not people’s first thought when purchasing a vehicle. Don’t worry Murdoch Maclennan, CTC is next. Thank you Tony Owens for the sharing memories theme.