Five Star Service Advisor

I have 3 classes scheduled for Saturday, November 30th Last class of the day is Winning Over the Pric Shopping Customers. As a service advisor, one of the most stressful and time-consuming parts of your day is dealing with the constant flow of calls and walk-ins asking for estimates and quotes. With a never-ending to-do list, these interruptions can throw you off track and disrupt your focus. Some shops enforce a "no estimates over the phone" policy, forcing advisors to repeatedly say "no," while others may find themselves bogged down creating estimates that never get approved—leading to frustration and wasted time. The key to reducing this stress and gaining more customers lies in knowing how to handle quote requests effectively. In this class, you’ll learn how to respond to estimate inquiries in a way that builds trust, maximizes your time, and attracts quality customers. What you’ll learn: -What customers really mean when asking for a quote—and how to understand their true needs. -How to distinguish between price shoppers and potential long-term customers—and when to invest your time. -The best times to present estimates—without overwhelming yourself or wasting time. 5 types of estimates and when to use each one—whether over the phone or for vehicles already in the shop. By the end of this class, you’ll be equipped with the tools and strategies to handle price inquiries more efficiently, reduce stress, and increase your chances of converting inquiries into loyal customers. Reserve your spot now! https://lnkd.in/g5S2JsBe

I have 3 classes scheduled for Saturday, November 30th. Up next is Explaining Diagnostics, Repairs and Maintenance. While technicians often have a wealth of training opportunities, service advisors are frequently left without the same level of development. However, the success of any automotive shop hinges on the advisor’s ability to effectively communicate, sell, and upsell services to customers. Without this balance, both financial performance and team morale can suffer. In this interactive session, we’ll focus on practical strategies to help you boost service sales and enhance customer communication. We'll begin by reviewing modern manufacturer maintenance schedules, diving into extended oil change intervals and lifetime fluids. Next, we'll explore commonly recommended maintenance services, with plenty of room for active discussion and participation. Finally, we’ll tackle real-world diagnostic case studies, diving into how to communicate diagnostic processes to customers effectively—emphasizing the critical point that diagnostics are not a free service. This session is designed to be hands-on, so active participation is a must, and having your camera on is required to foster engagement and learning. Spots are limited, so be sure to reserve your seat before it fills up! https://lnkd.in/gXjKm7hY

I have 3 classes Saturday November 30th! Mastering Money Mindset is the newest class: As an automotive shop owner or service advisor, it’s not uncommon to feel uneasy about collecting money from customers. Many shop owners and advisors struggle with the belief that customers might think they’re pocketing that money for personal luxuries—buying fancy cars, vacations, or other extravagant items. While this perception may be far from the truth, it can still cause unnecessary stress, lower self-confidence, and impact your mood throughout the day. Worse, these feelings can even carry over into your personal life, creating tension and discomfort when it comes time to discuss finances. In this transformational class, we’ll help you make a complete 180-degree shift in your mindset around money and payments. Instead of viewing customer payments with guilt or discomfort, you’ll learn how to embrace them as a natural part of doing business, and how to confidently collect payments without feeling uneasy. We’ll work through practical strategies to: -Shift your perspective on payment collection -Reframe the way you view your business finances -Build confidence when discussing prices and payments with customers. By the end of this class, you’ll leave with a renewed sense of confidence and a healthier approach to the financial side of your business—both for your peace of mind and for the success of your shop. Click the link to reserve your spot today! https://lnkd.in/gmMX56xj

“Extra Extra Read all about it!” ??

Does TPMS seasons stress you out?!? Check out Coralee Zueff’s solution

According to a survey by eachnight.com, 64% of Americans have nightmares about work & I am not immune. Read about my latest bad dream about work and how I turned it around.

Check out my latest blog post about the upcoming BIMRS event.

As we move into fall, let's talk about wiper blades... When the rubber starts to fail they get annoyingly noisy. Visibility?is also affected. All the streaks make it even more challenging for drivers to see in the dark, fog, rain and snow. You have probably experienced this. Are your technicians checking the wiper blades of each vehicle they are working on? Next, are the service advisors letting the customers know and offering to replace them? There are lots of reasons why technicians and advisors shy away from recommending them. Maybe they used to, but heard a couple no's and got discouraged. The?truth is, if we don't offer to replace the client's wiper blades when they need to, we run the risk of them having them replaced else wear and finding a new place for their automotive maintenance. If we don't check the wiper blades and offer to replace them when it's time, are we really taking good care of their vehicle? What about the financial benefit to the shop? Let's say we sell the average set of wiper blades for $50 and 25% of cars coming in daily need wiper blades. You do the math. If your team could use some help to increase wiper blade sales this fall, DM me.

?? Simplify your approach to European vehicle diagnostics and maintenance with Coralee Zueff! Join her class to learn how to effectively explain complex systems, maintenance schedules, and essential repairs to your customers. Discover strategies for demystifying long maintenance intervals, lifetime fluids, brake fluid flushes, air & cabin filters, and more. Enhance customer satisfaction and build lasting relationships! Register now ??https://lnkd.in/gDtjyD4j #EuroTrain2024 #VehicleDiagnostics #CustomerSatisfaction #AutomotiveTraining #EuropeanVehicle

Get your spot now