Fishbowl

5 Ways Data Transforms Guest Relationships with Fishbowl GRM – Baked Scallops Edition ???? Today’s not just any day - it’s Baked Scallops Day, and just like a perfect scallop dish, guest relationships thrive on the right ingredients: data, timing, and a little bit of magic. Here’s how Fishbowl GRM helps restaurants serve up next-level connections with their guests: 1?? Hyper-Personalised Offers – Know who loves those buttery baked scallops? GRM does. Tailor offers based on past orders, frequency, and preferences. No more one-size-fits-all marketing. 2?? Smarter Loyalty Rewards – VIP guests deserve VIP treatment. Reward your top seafood lovers with exclusive perks, early access, or surprise-and-delight moments that keep them coming back. 3?? Real-Time Engagement – A guest just checked in? Hit them with a timely offer, maybe a free appetizer if they grab that scallop special. Timing is everything. 4?? Predictive Insights – Data doesn’t just tell you what happened; it predicts what’s next. Use trends to plan menu adjustments, seasonal promos, and the perfect scallop night to drive traffic. 5?? Seamless Omnichannel Experience – Whether they order online, dine in, or grab to-go, GRM ensures every interaction feels connected, personal, and friction-free. Restaurants aren’t just serving food; they’re building lasting guest relationships. And with the right data, every interaction can feel as perfectly timed as a bite of a golden, buttery scallop.

Data is the new secret sauce for restaurant success. With Fishbowl GRM, restaurants aren’t just creating great experiences, they’re making every decision count with data-driven strategies that drive revenue. ?? Know your regulars – Identify top customers, track visit frequency, and hit them with the right offers at the right time. ?? Maximise spend per visit – Personalised loyalty rewards and targeted promotions keep guests coming back and spending more. ?? Leverage WiFi insights – Understand foot traffic patterns, dwell times, and peak hours to optimise staffing and upsell opportunities. ?? Turn data into action – Integrated analytics help you spot trends, reduce churn, and boost engagement all in real time. The restaurant game isn’t just about great food anymore. It’s about knowing your guests, anticipating their needs, and making every interaction more valuable. That’s where Fishbowl GRM shines. ?? Ready to transform your restaurant with data-driven growth? Let’s talk.

Let's be honest, people still call your restaurants for things as simple as asking for your location and your hours, to making reservations and placing to-go orders. Why not capture all of this data and display it on a guest profile in Fishbowl GRM? And better yet, when they do call, why not display critical information like who’s calling, their status with your restaurant as well as their past and upcoming reservations on the phone screen? With our partnership with our friends at SimpleVoIP this is all possible! Adam Ochstein (CEO, Fishbowl) says: ”I have known Josh and SimpleVOIP for a very long time. This partnership has been years in the making. So excited to partner with them and bring to life the best of our respective products.” ?????? ???????? ???????? ???? ???????? ???????????????????? ?????????? ? Loyalty Status ? Upcoming Reservations ? Previous Orders ? Favorite Dishes ? Seating Preferences? ? And Much More?

Smarter SMS Journeys Now Available on the Fishbowl GRM We now make it easier to create automated SMS journeys that respond to guest behavior in real time. ?? Trigger messages based on actions. Whether a guest subscribes, redeems an offer or joins your loyalty program, SMS journeys keep the conversation going at the right moment. ?? Include or exclude guest segments along the way. Build journeys that adjust based on location, visit history, purchase patterns, loyalty status and more. ?? Control timing with built-in delays and cadence rules. Customize pauses between communications and set limits to avoid over-messaging. ?? Create feedback loops. Track responses, update guest profiles and adjust next steps automatically, turning every interaction into better datapoints that you can use to refine your campaigns. SMS marketing works fast. Now Fishbowl’s GRM makes it work smarter. There's more: https://lnkd.in/ggZacP_E #SMSMarketing #RestaurantMarketing #TextMessaging #FishbowlGRM #CRM for #Restaurants

Forget boring punch cards and one-size-fits-all rewards. Fishbowl GRM helps restaurants run loyalty programs that feel personal and drive repeat business. Fishbowl Loyalty utilizes our secret sauce to create virtually limitless combinations of rewards and offerings for your guests. ?????? ???? ?????????????? ???? ???????????? ???? ???????? ?????????? and let your guests earn points for every visit, points for dollars spent, or are rewarded with surprise-and-delight offers for achieving milestones. ?????????????? ???????????????????????? ?????????????? ?????????????? ??????????. Enhance your tiers with increased earnings, better point conversion, exclusive rewards, and customized Apple and Android Wallet passes. ???????? ?????????????? & ???????????????????? ???????????????????? through WiFi check-ins, reservations, online orders, and at the POS. ?????? ???????? ???????? ???? ???????? ???????????? ??????????????. Spot your regulars, win back lost customers, and boost retention through data driven rewards and offers. Ready to try smart loyalty that keeps your guests coming back? Try Fishbowl. Learn More: https://lnkd.in/gRU78Fwv Book a Demo: https://lnkd.in/g95TEni6

Fishbowl's GRM just keeps getting better, and AI is baked right in. Our restaurant clients already use AI to create smarter, more effective audience segments. Now AI is optimizing email subject lines to resonate with guests, analyzing against industry standards to improve delivery and engagement. By tapping your customer data platform (CDP) AI suggests subject lines and content that boost open rates, clicks and conversions. Fewer emails lost through technicalities. More emails opened because of content that resonates. These AI enhancements make automated, trigger-based marketing work ever more efficiently. With Fishbowl's GRM, you get a powerful tool to optimize subject lines for better delivery and engagement. Done. #EmailMarketing #AIMarketing #RestaurantMarketing #RestaurantTech #FishbowlGRM

We built the Fishbowl GRM to make your work easier. Now you can build a dashboard just the way you want it. Drag and drop modules to keep essential insights at your fingertips... ?? Constantly tweaking your campaigns? Put your campaign analyzer front and center. ?? Watching guest retention? Follow Guest Churn at a glance from a single, convenient point of view. More flexibility. Better insights. Fishbowl is committed to innovation on your terms. #FishbowlGRM #RestaurantMarketing #RestaurantTech #DashboardDesign #Widgets

The Fishbowl GRM has new enhancements to Guest WiFi, making it an even smarter marketing tool. ?? Monitor online activity across locations. See real-time usage and act faster. When traffic is slow, send an offer to drive sales at that , like a free coffee with dessert. ?? Track guest devices and operating systems. Understand what they use and tailor messages through web, SMS or your own branded app. ?? Analyze WiFi trends over time. Spot patterns and improve engagement. ?? Identify online guests while they’re in the restaurant. Connect when it matters most. ??? Enhance guest profiles with WiFi insights. Build richer, more accurate guest data, including order details and duration of visit; use this data to compare with other guest profiles for a deeper understanding of the health of each location. Turn WiFi into a marketing advantage. Learn more: https://lnkd.in/g54xNn6p #FishbowlGRM #GuestWiFi #WiFiMarketing #RestaurantMarketing

We're not saying we aced it, but we'd still frame this report card. A year ago we put our neck (and our pride?) on the line with 10 predictions for the restaurant industry in 2024, published in QSR Magazine. Here's how that played out: ? We got a lot right. We saw traffic softening, check growth waning, price sensitivity increasing, and value promotions making a comeback. We knew labor would be a challenge, and competition from new units would put pressure on operators. ? We didn't nail everything. We didn't anticipate just how many full-service closures would happen so fast; and we underestimated how far some brands would go with price cuts and discounting to stay competitive. This article breaks it all down. Like the many operators we work with, we're always learning. We're made with love for restaurants, which means we don't just analyze from the sidelines. We help those clients make the big decisions, and apply them accordingly. What about 2025? Let's just say that Ted Babcock has some ideas. Read on for the full recap. #restaurantindustry #restaurantconsulting #priceoptimization #menuoptimization

Two years ago, we set out to redefine restaurant marketing. We launched ???????????????? ??????, built on decades of industry experience, designed to be the ???????? ??????-????-?????? ???????????????? for restaurants. Our next evolution is here. We learned a lot. From the thousands of conversations with operators, marketers, and key executives, one thing is clear: you need more than just marketing tools and you need a system that works for you, not the other way around. So today, on Valentine’s Day, we’re showing our love for this industry with the latest evolution of Fishbowl GRM - packed with new features and a redesigned UI to make your job easier, not harder. What’s New? ??????????????: Live insights into loyalty growth, campaign ROI, and guest trends - all at a glance. ???????????????? ????????????: Collect feedback that flows directly into GRM, connect with reviewers via SMS and issue offers. ???????? ??????????????????????????: Turn guest WiFi into a revenue driver, rewarding loyalty members for logging in. ?????? ????????????????: Automate guest engagement with behaviour-driven SMS campaigns and real-time feedback loops. ???????????? ???????????????? ??????????: Granular access control for teams, plus logging for compliance peace of mind. ?????? ?????????? ????????????????: Enhanced view into the guests that frequent your restaurant. View the data that matters, and make decisions based on the data processed in GRM. ?????? ???? ???????? ????????... The days of cobbling together disjointed tools are over. Fishbowl GRM is the only fully integrated growth platform built for restaurants. From guest acquisition to engagement, from CRM to CDP, from loyalty to offers, email to push to sms, ????’???? ?????? ???? ??????????????.