First Coast Service Options, Inc.

This week our team members laced up their sneakers for our annual Walk with US campaign! We love coming together to have a bit of fun while also taking a few extra steps toward better health!

Did you know that First Coast provides a variety of Comprehensive Error Rate Testing (CERT) related educational resources to assist providers with navigating CERT program requirements and achieving Medicare program compliance? That’s right. Check out our newest releases of the CERT Insider's Guide and Fast Facts for more information. CERT Insider’s Guide Spring Edition: https://lnkd.in/eQHP-jqt CERT Fast Facts: https://lnkd.in/eKh3DXPU Join US for our upcoming CERT webinars. For additional information about these events and other webinars we offer, visit our Event Calendar here https://lnkd.in/ewb-grA. • April 24 at 11:30 a.m. EST, Insider’s Guide to Mitigating Comprehensive Error Rate Testing (CERT) Errors (Part B) • April 24 at 2 p.m. EST, Insider’s Guide to Mitigating Comprehensive Error Rate Testing (CERT) Errors (Part A)

Today we wanted to take a moment to recognize and celebrate the remarkable individuals who play a vital role in our offices and our digital workspaces. Your commitment to excellence makes a world of difference in our daily operations. On behalf of our family of companies, Happy Administrative Professionals Day!

On behalf of US, we are wishing you a wonderful spring season ahead! May this time inspire growth, positivity and warmth in the coming months.

The Medicare Navigator Program wants you! Join US by attending our Medicare Navigator webinars where you can earn badges for your participation! This program provides a series of webinars focused on assisting providers to navigate, identify and utilize essential resources to complete and submit a variety of Medicare transactions, such as claims and enrollment applications. Don’t miss out! Check out and register for our upcoming events here https://lnkd.in/ewb-grA. • April 30 - 11:30 a.m. EST, Medicare Navigator Provider Enrollment: Revalidating Medicare's Enrollment Information • April 30 - 2 p.m. EST, Medicare Navigator Coverage Policies: Importance of Medicare Coverage Policies • May 1 - 1 p.m. EST, Medicare Navigator Fee Schedules: Identify Part B Reimbursement Rates • May 6 - 10 a.m. EST, Medicare Navigator Part B Claims: Billing Compliance

Join US for our StayConnected Workshop series! In this series, we prioritize Medicare topics in a consolidated, rotational format offered within a single week. We invite you to attend all events or only those that apply to you. The benefit of attending a StayConnected Workshop is that you can obtain and retain the knowledge from each session and apply it directly to the next event. Stay connected with the latest Medicare updates and requirements and participate in our next workshop series. StayConnected Workshops: https://lnkd.in/e2Sp6-ZT Visit our Event Calendar for additional information regarding these events and other webinars we offer, as well as registration details. JN Event Calendar: https://lnkd.in/ewb-grA

We are celebrating our senior director of Internal Audit, Gregory England and his 25 years with US! Greg began his journey with our family of companies on our Finance team before eventually becoming our senior director of Internal Audit overseeing the Internal Audit and Process Validation teams. We asked Greg to share a little bit about his time with US. “I am proud to have played a role in helping US become the company we are today. It has never been the same day twice. I have worked alongside and with some of the most talented and professional people you could imagine. It has been both a challenging and rewarding experience to be part of this team. There are some special people who have helped, taught, and supported me along the way. Several are gone, some are still here. They know who they are and that I am grateful every day for them.” Congratulations, Greg! We are so proud to have you as a part of US!

We are excited to introduce new account updates for SPOT! You may need to update your existing portal setup including some changes in the Identity Management (IDM) system or others that will require enrollment forms. But don’t worry, we’ve got instructions to help through every step of the process on our SPOT account updates webpage! Check it out today! SPOT account updates: https://lnkd.in/ewZ8VRWk Not familiar with SPOT? SPOT is our free online portal for providers, billing services, and clearinghouses. We recommend getting setup today to access all the great features including claim status and patient eligibility. Visit our website for information on how to register for SPOT. Features & Functionality: https://lnkd.in/ej68jGPF How to register for SPOT: https://lnkd.in/gygJ-t-x

This month, we held our annual United Way and Lift campaign, where team members had the opportunity to give back and support the communities we live in and those in need as well as our employee relief fund, Lift. We are proud to have team members who want to make a difference and show how much they care what about we do, those we serve and one another.  

Happy National Doctor’s Day! We want to extend our appreciation to the providers we serve and the medical directors who are part of US. Thank you for your commitment to caring for others and saving lives!