Job Title: Learning & Development Manager
Location: Indiana (Remote)
Duration: 4+ Months Contract (Possible extension)
Shift: M-F 7am -4:30pm
Job Description
Location: Indiana (Remote)
Duration: 4+ Months Contract (Possible extension)
Shift: M-F 7am -4:30pm
Job Description
- In this critical role, you will play a key part in ensuring all our stakeholders have the knowledge and skills necessary to effectively respond to behavioral health crises.
- Develop, implement, and evaluate comprehensive training programs for 988 call specialists, dispatchers, and other system partners across Indiana
- Facilitate trainings and implementation, as well as auditing of learning and development as necessary
- Partner with subject matter experts to ensure training content aligns with best practices in crisis intervention, de-escalation, and mental health support (SAMHSA's Behavioral Health Crisis Care Best Practices a plus)
- Support stakeholders and their training staff to increase consistency and success in
- Ensure updates to all trainings as deemed appropriate
- Maintain the learning management system
- Conduct training needs assessments and identify gaps in knowledge and skills
- Stay up-to-date on emerging trends in crisis intervention and mental health support
- Develop and maintain training materials, including handouts, presentations, and online resources
- Collaborate with team members and other stakeholders to create trainings in support of interoperability of the crisis response system
- At least 1 year of experience developing and/or delivering training programs in a crisis response or mental health setting
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Project coordination skills, including multitasking and setting priorities
- Proficiency in Microsoft Office Suite and learning management systems (LMS) a plus
- Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities
- Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis preferred
- Experience with the 988 Suicide and Crisis Lifeline and Indiana's Crisis Response System preferred
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职位级别
初级 -
职位性质
合同工 -
职能类别
人力资源 -
所属行业
IT 服务与咨询
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