Field Service

Soon, it'll be time for the next generation of leaders to run the field service industry. What good changes can we expect? Potential roadblocks? We talk about this and more in this next issue of Service Dispatch. Have a look! #fieldservice #serviceexcellence #leadership #service

From all of us at Field Service, we’re wishing you a Happy Thanksgiving! We’re so grateful for this amazing community of field service professionals who continue to inspire us year after year. Your commitment to innovation and collaboration is the heart of what we do. We hope your holiday is filled with family, friends, and, of course, plenty of pie!

Help Lightning knows what they're talking about when it comes to our Field Service events. As a long-time sponsor, they've found so much value in showing up year after year, building strong relationships with our leaders in this community. And we're happy to welcome them back in 2025! Want to join Help Lightning and other leading solution providers at our largest field service conference? Learn more about our sponsorship opportunities through our website below and get in touch with Rachel Tosi Muser! https://bit.ly/3zYdnMo #fieldservice #serviceexcellence #manufacturers #sponsorship #liveevents

Is Your #FieldService Tech Truly Sophisticated? Field service leaders, did you know that 75% of you find your tech only somewhat sophisticated? ?? Imagine a world where #AIoT transforms your operations to be more efficient, customer-centric, and value-driven. This isn't just a dream—AIoT is making it a reality by integrating AI capabilities into IoT infrastructure. The result? Real-time data processing at the source, known as Edge AI, is revolutionizing the industry. Discover the future of field service operations with our game-changing eBook that unveils insights from Cumulocity's recent webinar! https://bit.ly/4eI2P25 How is your organization leveraging AIoT? Share your experiences or challenges. Let's shape the future of field service together! ??????

Wow, what an incredible 3 days at #FieldServiceConnect! We came together to tackle some of the biggest challenges and opportunities in #fieldservice, and the conversations were nothing short of inspiring. Here's a quick look back at the highlights: #???? ???? ???????????????? ?????? ???????? From predictive maintenance to smarter scheduling, we saw just how far AI has come in reshaping service delivery. Haroon Abbu and Anand Subbaraj blew us away with real-world examples of how AI can cut costs, reduce downtime, and elevate the customer experience. ???????????? ???????????? ?????????? ?????? ?????????????????????????? ?????????????? Quality issues in parts and supply chain delays aren’t going away, but thanks to leaders like Arnold Aschenbeck and Gentry Pate, we got practical advice on validating suppliers, improving field operations, and maintaining trust with customers. #???????? ?????? ?????? ?????????? - ?????? ???? ???????????????? The Gen Z Panel stole the show! Texas A&M University's students Daisy Lara, Braxton Husk, Keli Dumas, Marshall Metcalf shared fresh, honest insights on what they’re looking for in employers: balance, diversity, upward mobility, and meaningful work. Their perspectives were a wake-up call for everyone looking to recruit the workforce of the future. ???????????????? ?? ???????????????? ?????????????????? Jason Hamm’s talk on soft skills reminded us that technical knowledge isn’t enough. It’s all about integrity, collaboration, and leadership - qualities that turn employees into game-changers. ???????????????????? ?????? ???????????? We also dug deep into new business models like subscription services and equipment-as-a-service. Leaders like Demetrios Karathanasis showed us how technology can unlock recurring revenue and fuel growth. ??????’?? ???????? ?????? ???????????????????????? ?????????? Field Service is evolving fast, and it’s events like this that remind us how much we can achieve when we collaborate and innovate. Ready for more? Let’s continue this conversation with industry leaders like Fabio Raffone from Tetra Pak, Stephen Goulbourne from Mettler-Toledo International, Inc, Greg Friesen from Ciena, Clinten van der Merwe from TOMRA Recycling Greg Parker from Johnson Controls, Laura McCarty from Pure Storage, and many others at ?????????? ?????????????? ???????? ?????????????? ???????? ?????????? ????-????. We can’t wait to see what’s next for this incredible community! https://bit.ly/48wXCIY #FieldServicePalmSprings #FSPS #FSConnect

To close Field Service Connect out, Matthew Kohut from Lenovo gave his presentation on Improving the Transparency of Your Sustainability Initiatives to Foster Trust and Accountability. He explored the importance of clear, measurable sustainability goals and shared practical strategies for aligning these goals with operational strategies. His approach to fostering trust and accountability through transparency left attendees inspired to rethink how they communicate their environmental initiatives. A fitting way to end an event focused on progress and innovation in service. Safe travels home everyone! #FieldServiceConnect #fieldservice #sustainability #esg

We wrapped up another engaging workshop led by Brenda (Friesenhahn) Kahl from Illumina: Strategies for Nurturing Your Talent While Combatting Fatigue and Workforce Burnout. She tackled some of the biggest challenges facing service teams today with practical, actionable solutions. Key Highlights: -Recognize and address burnout early to prevent long-term impacts on your workforce. -Flexible schedules and mental health resources are critical tools for employee retention. -Building a culture of care strengthens team morale and keeps employees motivated. An inspiring session full of strategies we can all put into practice!

It's the final day of Field Service Connect where the focus is all about expanding horizons and innovating new service strategies. Kicking things off, Jason Hamm from Ericsson delivered his opening keynote on cultivating a visionary mindset to achieve greater service excellence. Sometimes achieving a particular goal involves changing your approach. Rather than fixating on incremental progress, embracing an ambitious vision and crafting actionable strategies can potentially yield greater returns. We also had Adam Gloss, COO of Impel, deliver an empowering workshop teaching strategies for cultivating the next generation of leaders. As the baton is passed to the next generation of the field service workforce, his insights on how to nurture leadership potential and create a culture that promotes growth has been extremely valuable! What an amazing start to the third day! #FieldServiceConnect #fieldservice #leadership #conference #serviceexcellence

After a day full of groundbreaking sessions and top-notch networking at Field Service Medical, treat yourself to some well-earned relaxation. With a serene spa, an inviting pool, and breathtaking views, Rancho Bernardo Inn is the perfect place to recharge after an inspiring day of learning and connecting. Download the agenda to learn more: https://bit.ly/3zZd7wB

After back-to-back engaging sessions, it's time for our service executives to wind down and mingle with peers as the day comes to an end. And the best way to network? Over some fancy drinks! Lexmark continues to serve Field Service Connect by bringing us their private bourbon tasting. Everyone had a fantastic time sampling four premium flavors while catching up with fellow peers. Thank you Lexmark for hosting this amazing experience! #fieldserviceconnect #fieldservice #networking #liveevents #manufacturers #conference