Feedzai

Peter Taylor, ACFS is ex-law enforcement. He teaches people about fraud and cyber risks. Yet he’s fallen victim to a scam. What could have prevented Peter from scanning the fraudulent QR code in the parking lot, which led to unauthorized charges on his credit card? He overlooked the "Take Five" principle—a simple, effective strategy to prevent fraud during transactions or unexpected situations. Watch part 5 of 6 of Peter’s story to learn how to protect yourself from scams. #fraudprevention #customerservice #payments

We’re proud to support the Women in Payments Symposium 2024 in Sydney, celebrating its 10th anniversary in Australia! Today has been a remarkable day filled with insights, innovation, and inspiration in the payments industry. Unsurprisingly, many discussions touched on fraud and scams to some extent — an ongoing and significant challenge for the payments sector. To close the day, we’re thrilled to have our very own Malinda Robey, MBA take the stage for the final panel session, Careers of the Future. She is joined by an exceptional lineup of industry leaders, Deanne Bannatyne (Keetelaar) from Tyro Payments, Bridgitte Kelly, Worldpay and Kateryna Occhiutto from Australian Payments Network (AusPayNet). Looking ahead to tomorrow, the second day of the symposium promises even more exciting sessions. Some of our team members will be onsite to support the event — please stop by and say hello! #WomenInPayments #WIPAUS2024

Is it possible to get your money back from a scammer? That’s the question Peter Taylor, ACFS found himself asking when a simple QR code led to a bogus charge from a streaming company instead of a parking payment. With his card details in the hands of criminals and the bank brushing off his concerns—despite the very real risk of his information being sold on the dark web—Peter was faced with a tough decision: Sit back and accept the threat, or stand up and fight. Watch part 4 of his story now. #fraudweek #acfe #riskmanagement #bankingindustry #QR

What is the critical moment in scam prevention for consumers looking to protect themselves? Is it when they are first contacted by the fraudster? Or when they first reach out to their bank—whether through an app, phone call, or in person? Or perhaps the moment just before the transaction takes place? Where do YOU think the key moment is in Peter’s case to prevent this from happening—not as a banking industry or risk management professional, but as a human being? In part 3 of his story, Peter Taylor, ACFS urgently needs his bank's help after falling victim to a QR code scam in a car park. When he spots a suspicious charge, he immediately contacts the bank to cancel it—but they tell him they can’t do anything until the payment has cleared. Once it clears, Peter calls again—but is told it’s too late to reverse the payment. While the bank customer service reassures him they have blocked the scammer’s account from making further charges, their response only leaves Peter more confused and ultimately without the help he needs. As an official supporter of the ACFE’s International Fraud Awareness Week, we’re sharing Peter’s story to highlight how unclear and conflicting guidance can derail efforts to stop fraud—and what both banks and consumers can do to look out for these warning signs. Watch now. #riskmanagement #bankingindustry #customerservice

In a rush, Peter Taylor, ACFS scanned a QR code on a parking meter—opening a Pandora’s box of scams. As part of International Fraud Awareness Week, Peter shares his experience untangling a QR code scam. The QR code led him to a payment page that didn’t resemble a regular parking system—no location or parking time listed. Suspicious, he checked his credit card bill and discovered a charge that had nothing to do with parking. What was the charge? The answer may surprise you. Watch Part 2 of 6 of Peter’s story now. #fraudweek #acfe #riskmanagement #bankingindustry #QR

How big is the QR code scam threat? Hear from a real victim. Peter Taylor, ACFS’s day out with his grandson took a turn when he scanned a QR code on a parking meter. In a hurry, he entered his card details without thinking—just a moment of distraction that opened the door for fraudsters. As an official supporter of the ACFE’s International Fraud Awareness Week, we’re sharing Peter’s story to help understand how these scams unfold and explore ways the industry can better protect customers. Listen to Part 1 of 6 now—new segments released daily this week. #fraudweek #acfe #riskmanagement #bankingindustry #QR

"If it seems too good to be true, it probably is." You've heard of Black Friday, Cyber Monday, and Giving Tuesday—but what about Cyber Month? It's already here. In this podcast conversation, James Hunt, CFCS, CPFPP from Feedzai and Tom Pilling from Trust Payments discuss the challenges acquirers and merchants face with fraud and financial crime during the festive season. They cover: ? The rising value of scams.?? ? How scammers exploit events like Oasis concert tickets to target consumers.?? ? The importance of proactive measures to prevent chargebacks and fraud. While protecting customers from scams is crucial, merchants also need protection. The right services and guidance from acquirers can make all the difference this holiday season. ???? #payments #podcast #riskmanagement

Feedzai was proud to sponsor and speak at the inaugural Global Anti-Scam Summit (GASS) Americas, hosted by Global Anti-Scam Alliance (GASA)! The Bank Collaboration workshop co-hosted by Feedzai and The Knoble drove meaningful discussion on the role banks and payment providers play in safeguarding consumers from scams. Many thanks to our expert panelists from Ally, Bank Policy Institute, Capital One, Cifas, Datos Insights, Early Warning?, EY, Federal Reserve Bank of Boston, FS-ISAC, Interac Corp., Mastercard, Meta, PwC, and RBC. Our own Xin Ren presented her views on using #GenAI as a defense against fraud and we also had a blast co-hosting a networking dinner with Mastercard to conclude the first day. Thank you to GASA and everyone who got to be a part of this conference. We look forward to continuing these important conversations and see you all next year! Erin Vertin Greg Williamson Travis Moseley Simon Miller Trace Fooshée Ben Chance Rob Mara Donna Turner Staci Shatsoff, MBA Lenny Gusel Linda Betz Joanna Schoneveld Luke Reynolds Kristin Connors Frank Badalamenti Geoff Morton Tiffany Ha

More than US$1 trillion was lost to criminals across the globe in the last 12 months. Our Jas Anand sat down with USA TODAY exploring how AI deep fakes and advanced technology are playing a role in stealing hard earned money.

Unfortunately, fraudsters understand the human habit of reusing passwords all too well. And they have plenty of tricks ready to steal sensitive information and commit account takeover attacks. What can financial institutions do to catch fraud before an account takeover attack happens? Feedzai’s John Devenyns joins Breanne Pedretti, MBA from Thomson Reuters to discuss how banks can upgrade their defenses against account takeover attacks. Tune in to our webinar to learn more about ? How to use continuous authentication during user sessions ? Detecting fraud further upstream—before consumers lose money ? Tailoring risk-based authentication for each individual Join the webinar!