Real-time feedback empowers you to improve CX in the moment, driving growth and leaving competitors behind. Act now to deliver exceptional experiences! Learn More: https://hubs.ly/Q02ZxGGY0 #CustomerExperience #RealTimeFeedback
关于我们
Real-Time Signals for Your Real-Time Operations FeedbackNow gives businesses in healthcare, travel, multi-location retail, and major venues the ability to monitor, analyze and act on a continuous stream of customer feedback and other signals to optimize their operations using a simple and powerful system. Businesses are given this feedback instantly in FeedbackNow’s platform and are able to analyze data for trends, and prioritize action to improve experiences and operations. FeedbackNow enables brands to consistently deliver excellent CX and drive growth.
- 网站
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https://www.FeedbackNow.com
FeedbackNow的外部链接
- 所属行业
- 信息服务
- 规模
- 1,001-5,000 人
- 总部
- New York，New York
- 类型
- 上市公司
- 创立
- 2011
- 领域
- Customer satisfaction、Passenger satisfaction、Employee satisfaction、Data analysis、Touch points analysis、customer experience improvement、passenger experience improvement、Employee satisfaction improvement、Operations、Real-Time Feedback和Operational Improvement
地点
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主要
获取路线
154 W. 14th St. - 2nd Floor
US，New York，New York，10011
FeedbackNow员工
动态
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Welllll, not exactly... Find out what actually happens when you push the button in this blog! https://hubs.ly/Q02YZBT20
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Move faster than the speed of surveys. Real-time data lets you see the impact of your decisions quickly so you can fail fast and keep improving! Learn More: https://hubs.ly/Q02YT_LR0
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FeedbackNow Alerts help you adapt in real time, notifying you when metrics shift so you can adjust operations and meet changing needs. Stay proactive, efficient, and customer-focused! Learn More: https://hubs.ly/Q02YHK2g0
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Shout out ?? to our partners at Manchester Airport! Check out these results - 5.4% up on PAX satisfaction from the beginning of summer while 80% of their competitors saw a drop in performance??
May as well keep the theme of washrooms going this week! A fantastic quarterly review of passenger feedback received within our facilities as gathered and analysed by our service partners FeedbackNow, thank you to Carolane Borgeaud for your presentation and insight this morning. Some key facts we have taken away this morning and are extremely proud of... - 505,409 passenger votes collected in the quarter! - Despite a massive surge of passengers (summer peak), satisfaction levels actually increased! - Manchester Airport now finds itself scoring above the national average of washroom satisfaction across other major UK airports in the UK, as measured by FeedbackNow. - 80% of direct competitors in the UK saw a drop in performance vs Q2 whilst MAN improved! To leave the summer season behind being a staggering 5.4% up on PAX satisfaction vs where we entered Summer is phenomenal. Given that this summer was Manchester Airport's busiest only compounds the scale of this achievement. On behalf of Mark Allen, myself, and the Ops Management team (Matthew Soulsby, Lee Dawber, Adam Batchelor, Vicki Derby, Paula Hilgart, Rebecca Stephenson) we would like to thank everybody both within Mitie, MAG (Airports Group) and our service partners Paragon Products, Bunzl UK and Ireland, Tork, Essity, 2Pure Products, Nilfisk, Vileda Professional CE, FeedbackNow for all their input and support to help us deliver a great Summer season here at Manchester Airport.
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Optimizing traveler flow through your airport leaves more time (with less stress) to explore the amenities it has to offer. With FeedbackNow, you can monitor and improve wait times in real time to increase revenue and improve passenger satisfaction. Learn More: https://hubs.ly/Q02Ycsdd0
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Staff interactions shape airport experiences. FeedbackNow gives you real-time insights into sentiment levels across your airport, pinpointing areas where additional training or guidance can elevate the journey. Learn More: https://hubs.ly/Q02Y2X1R0 #AirportExperience #PassengerSentiment #FeedbackNow
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FeedbackNow's instant alerts notify airports when crowds surge, enabling them to open new lines before passengers' wait times spike. Minimize hassles, maximize satisfaction - FeedbackNow streamlines security for a smooth, stress-free travel experience. Learn More: https://hubs.ly/Q02XTCmB0
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Lack of real-time ops systems risks high burnout, turnover, compliance issues, and poor patient care - hurting morale, competitiveness, and profits. Optimizing processes reduces stress, boosts retention, and elevates experiences. Learn More: https://hubs.ly/Q02Xhj3h0
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Don't let unhappy patients walk out. Surveys tell you what went wrong yesterday - FeedbackNow lets you fix issues today, improve HCAHPS scores, and keep patients choosing your hospital over your competition. Learn More: https://hubs.ly/Q02Vhnb40
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