Farlinium

Horizons Summit 2024 Recap: Highlights & Key Moments Last November, we brought together the best minds in XM and Omnichannel Excellence for an unforgettable Horizons Summit! Over two days, we explored visionary insights, groundbreaking strategies, and real-world success stories that are shaping the future of customer and employee experiences. Key Takeaways: ? Farzad Aref, CCXP set the stage with a compelling vision for driving Experience Management (XM) success, emphasizing the power of actionable insights and strategic execution. ? Sean Holcombe (Qualtrics) provided a deep dive into how industry leaders effectively translate their XM vision into tangible business impact, sharing real-world strategies. ? Customer Spotlights: Visionary leaders—including Jon Levenhagen and Angie Bloyer (American Family Insurance), Jacob Fenton (StockX), Cara Fields (Zoetis), Alejandra Martinez (Virgin Voyages), and Nicole Stowe-Podvin, MBA (Polaris)—shared groundbreaking XM innovations, demonstrating best-in-class approaches to customer and employee experience. ? Unforgettable Moments: From thought-provoking discussions and high-impact networking to immersive magic performances, every interaction sparked meaningful connections and takeaways. Relive the Experience & Get Ready for 2025! The insights, energy, and connections from Horizons Summit 2024 made for an incredible event—and there’s even more ahead! ?? Watch the recap video and relive the moments that made last year’s summit unforgettable! ??

?? Farlinium is Bringing XM to the Court! ?? We’re excited to host exclusive skyboxes at the Utah Jazz vs. Washington Wizards game during X4 week! ?? Great Experience Management (XM) is about more than just data—it’s about building real connections. That’s why we’re bringing together industry leaders, CX & EX experts, and our clients for an unforgettable night of networking, conversations, and top-tier basketball. ?? Invites are going out soon! We’ve hand-selected a group of customers to join us for this exclusive experience, so stay tuned—you may be hearing from us soon! ?? Will you be at X4? We’d love to connect! Drop us a message to meet up or visit: https://lnkd.in/ewmKMC4B ?? Exclusive Savings: Use code FARLINIUM100X4 for a special registration discount. See you in Salt Lake City—on and off the court! ?? Learn more: https://lnkd.in/gB6-MVT

?? Only 19 days to go! Farlinium is headed to Qualtrics X4! ?? We’re excited to join CX and EX leaders in Salt Lake City for the biggest event in Experience Management. Our team will be on-site, ready to connect, share insights, and explore how organizations can turn experience data into measurable business success. ?? Check out our landing page to learn more about our team and schedule time to meet: https://lnkd.in/ewmKMC4B ?? Will you be at X4? Let’s connect! Visit our team profiles, get to know our experts, and book a meeting with us ahead of the event. ?? Exclusive Savings: Use code FARLINIUM100X4 for a special registration discount! ?? Learn more: https://lnkd.in/gB6-MVT See you in Salt Lake City! ?? #QualtricsX4 #ExperienceManagement #MeetTheExperts

What’s the biggest challenge you face in your Experience Management (XM) program? Vote below and stop by our booth at X4 to discuss solutions! ??? Poll Options: 1?? Turning feedback into action 2?? Proving ROI on CX/EX programs 3?? Personalizing experiences at scale 4?? Reducing customer/employee churn ?? Drop your thoughts in the comments and let’s chat at X4! ?? Use our exclusive code FARLINIUM100X4 for registration savings! ?? Learn more: https://lnkd.in/gB6-MVT

?? CX That Counts: Loyalty, Efficiency, and a $3.8 Trillion Risk Customer experience isn’t just about keeping customers happy—it’s about protecting your bottom line. Poor CX could cost companies $3.8 trillion globally by 2025, and with brand loyalty declining, businesses must act fast to stay ahead. In this edition of CX Horizons, we dive into: ?? AI & Human Collaboration – Why people are still the key to great CX ?? The Rising Cost of Bad CX – A $3.8 trillion wake-up call ?? Brand Loyalty vs. Price – What really drives customer decisions today ?? Will you be at X4? We’re proud to be sponsoring again this year! Connect with us to explore how Farlinium can help you build a winning XM strategy. Use our exclusive code FARLINIUM100X4 for registration savings, and reach out so we can catch up. See you in Salt Lake City for this unforgettable event!

Happy Presidents Day! Great leaders listen, adapt, and take action—just like the best organizations do with Experience Management (XM). As we prepare for X4, we’re excited to show how businesses can use XM to make smarter decisions and create lasting impact!

?? Our Customers Are Taking the Stage at Qualtrics X4! One of the best parts of X4 is learning from real-world leaders who are shaping the future of Experience Management. We’re especially proud of our customers who will be sharing their insights, including AmFam, FannieMae, and Zoetis! Don’t miss their sessions as they discuss how they’re leveraging XM to drive impact at scale. Join us in supporting these incredible leaders, and let’s celebrate their success together! ? Who else is excited for these sessions? Use our exclusive code FARLINIUM100X4 for registration savings, and reach out so we can catch up. See you in Salt Lake City for this unforgettable event! ??Full Agenda: https://lnkd.in/dicxWEeG

?? Unlock Operational Efficiency with CX Customer Experience (CX) is more than just happy customers—it’s a powerful way to streamline operations, reduce costs, and spark innovation. When you listen to your customers and act on their feedback, you create a cycle that improves operations and enhances CX. That’s how companies like Amazon set new standards. Calvin Payne’s latest article explores how CX and operational efficiency work together to drive measurable business success. ?? And there’s no better place to dive deeper into these insights than at X4! We’re excited to share that Farlinium is a sponsor of X4 this year! ?? Come meet us at the event and stop by our booth. Let’s chat about how you can turn customer feedback into operational excellence. ?? Visit our booth at X4 and say hello!

?? The Farlinium team is heading to Qualtrics X4! ?? We’re excited to be onsite in Salt Lake City for the ultimate gathering of CX and EX leaders and practitioners. Our team is ready to connect, share insights, and discuss how we can help you turn experience data into real business impact. If you’ll be at X4, come find us—we’d love to catch up! Drop us a message or comment below to set up a time to meet. See you soon! Use our exclusive code FARLINIUM100X4 for registration savings, and reach out so we can catch up. See you in Salt Lake City for this unforgettable event! ?? Learn more: https://lnkd.in/gB6-MVT

?? Farlinium is Back at Qualtrics X4—Proud Sponsor for the 3rd Year! ?? We’re excited to sponsor Qualtrics X4 Summit 2025, where thousands of CX and EX leaders and practitioners unite to advance experience management. At Farlinium, we help organizations turn insights into action—bridging the gap between data and meaningful business impact. If you’re attending, let’s connect! Use our exclusive code FARLINIUM100X4 for registration savings, and reach out so we can catch up. See you in Salt Lake City for this unforgettable event! ?? Learn more: https://lnkd.in/gB6-MVT #QualtricsX4 #XM #CustomerExperience #EmployeeExperience #Farlinium