The wait is over – Horizons Summit kicks off tomorrow! We’re gearing up for an incredible experience full of innovation, inspiration, and incredible ideas coming to life.
关于我们
Farlinium is a business-first consultancy that provides strategy, training, tools, and platforms to enterprises. We work closely with our Fortune 500 customers to stand up and execute Customer Experience Management programs that uncover actionable qualitative and quantitative data driven insights using best in class BI/visualization, Text Analytics, and Big Data technologies. We are here to serve you as your trusted advisors! Please feel free to reach us at [email protected] to learn more about our service offerings.
- 网站
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https://farlinium.com
Farlinium的外部链接
- 所属行业
- 商务咨询服务
- 规模
- 51-200 人
- 总部
- Seminole，Florida
- 类型
- 私人持股
- 创立
- 2016
- 领域
- Clarabridge、Customer Experience Management、Tableau、Speech Analytics、Qualtrics、Data Warehousing、Data Science、Qualtrics、XM Discover、Contact Center、Customer Care、Employee Experience、Omnichannel Excellence、Experience Management和Net Promoter Score
地点
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获取路线
13799 Park Blvd
Suite 184
US，Florida，Seminole，33776
Farlinium员工
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Matthew Egol
Founder & CEO of JourneySpark Consulting, Podcast Host and Best-Selling Author of The CX and Culture Connection, CCXP, CX Subject Matter Expert at…
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Jessica Z.
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Farzad Aref, CCXP
Transforming CX Analytics into Actionable Insights: Pinpointing Pain Points and Automating Processes for Tangible ROI.
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Mike Milburn
动态
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?? We are excited to welcome Alejandra Martinez, Senior Director of Commercial Strategy & Insights at Virgin Voyages, to the Horizons Summit! Alejandra will lead a spotlight session titled "From Implementation to Impact: Transforming Omni-Channel CX Through Alignment and Automation." ?? Learn how her team automated quality management to enhance coaching, overcame technical challenges, engaged operational leaders, and prioritized digital insights to drive transformation. Discover how e-learning boosted crew engagement and loyalty feedback reshaped strategy. ?? November 20-22, 2024 | Orlando, Florida
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?? Don’t miss Jennifer Jones, Senior Director of Customer Insights at Centene, at the Horizons Summit! Jen will lead a session titled "Beyond Dashboards: Tying Omni-Channel CX Metrics to Key Business Value Drivers" ?? Discover how to transform customer insights into actionable strategies that drive operational excellence, improve service recovery, and deliver measurable business outcomes. ?? November 20-22, 2024 | Orlando, Florida
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This Veterans Day, we at Farlinium extend our deepest gratitude to the brave men and women who have served in the armed forces. Your courage, dedication, and sacrifice have protected our freedoms and secured a better future for us all. Today, we honor your service and remember veterans' countless contributions to our nation. Let’s take a moment to thank those who have served and continue to serve. #VeteransDay #Farlinium
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?? Exciting news! Jacob Fenton, VP, Customer Experience and Insights at StockX, is speaking at the Horizons Summit! ?? ??Join us in Orlando this November for Jacob's session:?"Marketplace Madness - Innovating Beyond Surveys to Drive Real Value for Customers and Stakeholders." ??Don’t miss this chance to discover how cross-departmental collaboration and marketplace insights can elevate your XM strategy and drive impactful results! ?? November 20-22, 2024 | Orlando, Florida
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??? Don’t miss John Draz, VP Member Experience Insights, as he joins Farlinium’s Founder and CEO, Farzad Aref, CCXP, and Jon Levenhagen, Contact Center Analytics and Experience Director at American Family Insurance, for an exclusive fireside chat at the Horizons Summit! John will share insights from 8 years of building advanced CX programs, exploring how mature strategies leverage data to elevate omni-channel experiences. ?? This session is essential for anyone looking to transform member interactions and drive lasting success. ?? November 20-22, 2024 | Orlando, Florida
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?? Don’t miss Lorraine Schumacher, CCXP, CX Executive Advisor, at the Horizons Summit! Lorraine will lead a session titled "Steering the CX Revolution: Aligning Vision with Drivers of Success." ?? Discover how to shape your CX vision to drive success and stay ahead in a competitive landscape. ?? November 20-22, 2024 | Orlando, Florida
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?? We are thrilled to announce Nicole Stowe-Podvin, MBA, CXM Manager at Polaris, as a speaker at the Horizons Summit! Nicole’s session, "From Insight to Impact: Driving Action with Stakeholder Alignment," will share strategies for turning insights into meaningful outcomes by engaging key stakeholders. ?? Don’t miss this opportunity to learn how to transform your customer experience strategy and drive real impact. ?? November 20-22, 2024 | Orlando, Florida ?? https://lnkd.in/eRKY-6Uj
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?? We’re excited to welcome Cara Fields, Head of Global Customer Experience & Technology at Zoetis, to the Horizons Summit! Cara will lead an insightful session titled "Bridging Mission and Strategy: Securing Funding for Omni-Channel CX Excellence." Don’t miss this opportunity to learn how to align customer-centric goals with business growth strategies and bring transformative programs to life. ??? ?? November 20-22, 2024 | Orlando, Florida ?? https://lnkd.in/eRKY-6Uj
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