Fairmont Heritage Place, Ghirardelli Square

?? Surprise, surprise!! ?? A big happy, happy birthday to Christian and Shawn! ???? We hope your week was filled with joy and celebration. At HGS, we don’t just make special moments happen for our guests—we make them happen for our incredible colleagues too! ? Join us in wishing Christian and Shawn a happy birthday! ?? We've also been busy gearing up for our Brand and Service Culture Training next week, and we can't wait to share this exciting experience with everyone. Stay tuned for more!

This week, we had the privilege of hosting our Regional Talent & Culture, Lyn Gruss, SPHR, from Telluride, Colorado, as she conducted a T&C Audit at our property. Her visit was a valuable reminder that investing in our teams—through guidance and recognition—creates a culture where everyone thrives. ?? Happy Valentine's Day! ?? From Fairmont Heritage Place, Ghirardelli Square A big shoutout to Asim, one of our Engineering Champions! He went above and beyond by bringing in red roses and chocolate-covered strawberries. It’s the little thoughtful details like these that truly make a difference, and we’re lucky to be part of this amazing team. Thank you, Asim, for making special happen to all us gals today! We appreciate you! ?????? #TeamLove #Makespecialhappen #ValentinesDay

? A Masquerade of Indulgence: An Enchanting Mardi Gras Soirée ??? This past Wednesday, we gathered for a night of celebration, recognition, and pure Mardi Gras magic! From the moment our colleagues arrived, they were immersed in an evening of elegance—accented décor, indulgent cuisine, and an energy that made the night truly special. We laughed, we toasted, and we tested our knowledge with Mardi Gras Trivia, where colleagues put their festive spirit to the test in two exciting rounds (shout out to Emer Tuohy for leading it). The anticipation grew as we raffled off bottles of wine and five complimentary stays, adding a little extra sparkle to the night. Honoring the heart and soul of our team—our incredible colleagues! ?? Colleague of the Year – Back of House awarded to Byron Alvarado ?? Colleague of the Year – Front of House awarded to Astra Dea ?? Leader of the Year – Awarded to Kriti Kharel But the true highlight? Moments shared with the team reminding us of the power of teamwork, appreciation, empowerment and making special happen for each other. Thank you to everyone who joined us, and congratulations once again to our remarkable winners! ?????? #MakeSpecialHappen #MardiGrasCelebration #Excellence #Recognition #HospitalityAtItsBest #Empowerment #Employeeparty

?? A huge congratulations to Julie from our Housekeeping Department! ?? Julie is being recognized as Resident Attendant Champion of the Month! (January 2025) Her dedication and hard work have set a high standard, and her commitment to excellence is inspiring. Julie’s recognition was announced during the housekeeping briefing on Sunday, February 2nd, where she received a well-deserved goody bag. Her achievement is a testament to the team's strong motivation and drive for top performance. Please join us in congratulating Julie ?? ! #Recognition #ChampionOfTheMonth #Housekeeping #Excellence #Empowerment

After a long and productive day, we couldn't let it end without raising a glass (of cider! ??) to celebrate two incredible team members—Jeff Nethercott, our Chief Engineer, and Jean Pirenne, our Exclusive Resorts Concierge Supervisor! Your dedication, hard work, and positive energy make such a difference every day. We’re grateful to have you on the team and thrilled to celebrate your special day with you. Happy Birthday, Jeff & Jean! ???? #TeamCelebration #HappyBirthday #WorkFamily #Makespecialhappen

?? 恭喜發財! (Gong Hei Fat Choi!)?? Today, we took a moment to celebrate the Chinese Lunar New Year together at Fairmont Heritage Place, Ghirardelli Square. We enjoyed delicious Chinese food for lunch, shared great conversations, and took a necessary break to connect and enjoy each other’s company. ???? San Francisco has a long history of celebrating the Lunar New Year, with vibrant parades, cultural performances, and events that bring the community together. It’s always a joy to be part of such a rich tradition in this beautiful ??city. How are you celebrating the Lunar New Year? Drop it in the comments! #ChineseLunarNewYear #TeamCelebration #FairmontHeritagePlace #GhirardelliSquare #SanFrancisco #CulturalCelebration #NewYearVibes

?? Throwing it back to the 90s! ?? Yesterday we celebrated our Reputation Performance Score (RPS) success in style with some 90's pop music and our leader's favorite childhood snacks! We also announced our Q4 Colleagues of the Quarter winners: Congratulations Jan, Lali and Dallas! ?? With an overall score of 93.63, we’re proud to say we have one of the highest scores of guest satisfaction in our Americas region for Fairmont ?? Way to go team! This achievement wouldn’t be possible without our incredible colleagues, who make special happen every day through their thoughtful interactions with our guests and owners. Your hard work, dedication, and passion continue to shine, and we couldn’t be prouder. Here are a few highlights from our 90s-themed event—because celebrating success should be just as fun as achieving it! Share in the comments what were your favorite snacks growing up ?? hashtag #Excellence hashtag #Teamwork hashtag #Belonging hashtag #Success hashtag #90sVibes

?? Cheers to a New Year and a Bright 2025! ?? As we welcome 2025, we’re excited about the opportunities, growth, and positive changes ahead at HGS. This year, we look forward to fully embracing our core values of Respect, Belonging, Integrity, Empowerment, and Excellence. We are quickly planning for success and cannot wait to roll out trainings designed to enhance our work culture and deepen our understanding of the impactful roles we play in the company and for all the guests and owners we proudly serve. Let’s take this journey together, with gratitude for the lessons of the past and optimism for the future. Here’s to making 2025 a year to remember! What are you most looking forward to in 2025? Share your thoughts below.

During our Christmas Day lunch, we brought in some delicious Korean fried chicken ?? It was a great way to come together and enjoy good food with our amazing team. Thank you to everyone who joined in the festivities! Here’s to more moments of joy and camaraderie as we wrap up this wonderful holiday season. PS: We also had a second movie night showing on Christmas day. #HolidayFun #xmaslunch #movienight

As we celebrate the spirit of Christmas and Hanukkah, the HGS team extends our heartfelt gratitude to all of our owners, guests, partners, and colleagues. Thank you for your continued trust and collaboration. ??? Wishing everyone a joyful holiday season filled with peace, love, and happiness! ??? #HappyHolidays #MerryChristmas #HappyHanukkah #SeasonOfGiving #BestWishes