Expitality

??“Lovely days don’t come to you, you should walk to them.”― Rumi Nothing about November ?? is predictable. ?? Though the weather in Colorado makes every effort to prepare us, the first snowfall still startles me like the surreal arrival of a milestone birthday, here too soon and yet inevitable. Mist crawls over the mountains silently, holding hands with the melancholic memories that summer relieved me of for a time. ?? Despair lies like lead in my stomach, dragging down my heart, and anchoring me to the helplessness I cannot ignore. I can’t halt winter’s darkness, can’t change the fact that I have not prepared. I now must face the consequence. I step through the door onto the gray sidewalk—a chalky smudge stretched flat beside the charcoal street. Outside, a high-rise angles upwards, a brushstroke of somber gray slashing across an ashen sky. ?? I wander down one street and up another, slowly surrendering to the chill. My breath escapes in tiny swirling clouds, before dissolving into the misty air. And then, ??night folds gently over the mounds of snow that blanketed the day, and the streetlights flicker to life. Suddenly, in place of a once-oppressive foe, the sky transforms into a canvas of sparkling magic, my heart is lifted in hope, and I am smiling. ??? I stand on the empty sidewalk, face raised to the cotton candy sky. Snowflakes fall steadily, cling to my lashes and I blink faster. The longer I stare, the more they seem to swirl, appear to float up and away from me. Entranced, I remain motionless, bare hands shoved into my coat pockets. Thin streams of water trickle off my face, and down my neck as the beautiful crystal patterns melt into their native substance on my warm skin. ???These are the moments we miss. These quiet moments that no one marks as meaningful, and yet in this singular sliver of time, I find my peace. This simple — nothing of a moment — resurrects me, and when I finally resume my solitary evening walk, I stamp boldly down the center of the slushy street. ?? November has nothing on me, and tomorrow I'll greet December.

Discover the transformative power of hospitality – how a simple gesture of kindness can redefine a person's sense of belonging and self-worth. Want to show your staff some love? Check out what readers are saying about the hospitality book that was written from my heart. "Grace and the Art of Experiential Hospitality" isn't just another service industry manual – it's a heartfelt guide to creating magical moments in hospitality. Want to grab a copy? Learn more here: https://lnkd.in/g49w6TYK Want to buy in bulk for your team? Call me for discounted pricing. A captivating collection of stories that transport readers deep into the soul and heart of the hospitality, "inspiring managers, owners, partners, and patrons alike to embrace the magic of every moment" [Ouray Star Tribune] -- and why? Because hospitality isn't an industry. Hospitality is how you treat others. #Hospitality #KindnessMatters #outdoorhospitality #rvresorts #glamping #campgrounds #companyculture

TALKABOUT TV & Podcast, is a space where the best of Experiential Outdoor Hospitality comes together—raw, real, and transformational. Conversations that go beyond the surface, connecting business owners, teams, and guests in ways that matter.? Because hospitality isn’t just about where you stay—it’s about how you feel. The tiny gestures, the unexpected moments, the experiences that linger long after checkout. It’s about connection, transformation, and growth—for guests and hosts alike.? Experiential Hospitality is a bit like a love affair—every stay, every experience is a moment of connection. But just like in intimate relationships, what happens in between matters just as much as the time spent together. How do we keep guests engaged beyond their visit? How do we create experiences that don’t just fade into memory but keep guests coming back for more?? ?? Exciting News! I'm launching a new weekly episode to air each Monday, showcasing properties and businesses that redefine experiential hospitality. Featuring outdoor hospitality properties and a boutique hotel now and again. Sponsored by EVOLVE Lodging and EXPITALITY - Because the experience of hospitality transforms the world. We’ll highlight unique approaches to crafting remarkable guest experiences and dive deeper into the questions that shape transformational hospitality.? These are the conversations that matter. Whether you’re an owner, operator, or simply someone who loves discovering meaningful travel experiences, I invite you to join us. Subscribe on Youtube @TALKABOUT-TV & be part of the journey.? #ExperientialHospitality #OutdoorHospitality #GuestExperience #TalkaboutTV #Glamping #RVResort #TravelAdventures #TransformationalHospitality

TALKABOUT TV & Podcast, is a space where the best of Experiential Outdoor Hospitality comes together—raw, real, and transformational. Conversations that go beyond the surface, connecting business owners, teams, and guests in ways that matter.? Because hospitality isn’t just about where you stay—it’s about how you feel. The tiny gestures, the unexpected moments, the experiences that linger long after checkout. It’s about connection, transformation, and growth—for guests and hosts alike.? Experiential Hospitality is a bit like a love affair—every stay, every experience is a moment of connection. But just like in intimate relationships, what happens in between matters just as much as the time spent together. How do we keep guests engaged beyond their visit? How do we create experiences that don’t just fade into memory but keep guests coming back for more?? ?? Exciting News! I'm launching a new weekly episode to air each Monday, showcasing properties and businesses that redefine experiential hospitality. Featuring outdoor hospitality properties and a boutique hotel now and again. Sponsored by EVOLVE Lodging and EXPITALITY - Because the experience of hospitality transforms the world. We’ll highlight unique approaches to crafting remarkable guest experiences and dive deeper into the questions that shape transformational hospitality.? These are the conversations that matter. Whether you’re an owner, operator, or simply someone who loves discovering meaningful travel experiences, I invite you to join us. Subscribe on Youtube @TALKABOUT-TV & be part of the journey.? #ExperientialHospitality #OutdoorHospitality #GuestExperience #TalkaboutTV #Glamping #RVResort #TravelAdventures #TransformationalHospitality

Would You Rather: A New Era of Outdoor Hospitality Remember the game Would You Rather? we played as kids—where we had to choose between two exciting (or impossible) options? Now, as travelers, we get to play a real-life version of that game, but with far more incredible opportunities than ever before. Outdoor hospitality has evolved beyond traditional stays, offering a vast range of experiences and accommodations that allow each guest to curate a journey that matches their desires, needs, and personal transformation. Imagine choosing between: ?? Sleeping in a luxury treehouse with panoramic views, suspended among the treetops OR a cozy riverside cabin with a private hot tub, where the sound of flowing water lulls you into deep relaxation. ?? A guided adventure retreat with ziplining, expert-led hikes, rock climbing, razoring across boulder in MOAB, and outdoor survival skills OR a completely private, self-led escape where you unplug, move at your own pace, and rediscover yourself. ?? A sunrise kayak trip across glassy waters, immersing yourself in the stillness of dawn OR an outdoor massage under the stars, with the sounds of nature enhancing your deep relaxation. ??? Spending the night in a transparent bubble dome under a sky full of stars OR staying in an underground earth home, completely immersed in nature's quiet embrace. ?? Exploring hidden coves on a floating glamping tent that drifts across the water OR staying in a cliffside pod, where the only thing between you and the horizon is a glass wall. ??? A farm-to-table dining experience under twinkling lights, where a private chef prepares fresh, locally sourced meals OR a lively bonfire night with storytelling, live music, and the warmth of community. ?? A silent retreat in a remote forest sanctuary, where you disconnect from words and reconnect with yourself OR a high-energy, music-filled wellness weekend with group yoga, sound healing, and ecstatic dance. With more choices than ever before, outdoor hospitality is no longer just about where you stay—it’s about who you become during the experience. Whether you seek adventure, solitude, luxury, or simplicity, you now have the ability to design a stay that transforms you. ?? What experience speaks to you the most? #hospitality #experientialoutdoorhospitality #outdoorhospitality #glamping #campgrounds #rvresorts

??? EXPITALITY TIME ?? Aligning with Core Values: Transforming Hospitality Through Vision and Kindness What if your business could transform the lives of everyone it touches by simply aligning with its core values? Join me, Michelle Oliver, as I recount a personal journey from Wyoming that reignited my understanding of how powerful a well-defined vision can be in the experiential outdoor hospitality industry. Drawing from a memorable past venture, I share insights on how articulating and living by your values can not only elevate your brand but also enrich the lives of your team and guests, making them an integral part of your mission. This episode promises to offer you a fresh perspective on the importance of embodying your values daily to create a truly value-driven environment. Reflecting on the predictability of icons like McDonald's, we explore how consistent values can craft unforgettable experiences and the profound effect they have on personal and professional growth. Generosity and kindness stand at the forefront of a hospitality vision that transcends mere service, fostering an environment where everyone is encouraged to become better versions of themselves. As we navigate these concepts, even the rainy Colorado weather can't dampen our spirit of hospitality or our commitment to spreading kindness. Tune in to discover how you can infuse your business with a vision that resonates, inspires, and transforms all who enter your world. ?? Follow TALKABOUT TV and Podcast on?social media Instagram https://lnkd.in/gTmVvq8R ?? Visit us on?Youtube?https://lnkd.in/g2NBYY86 Thank you for joining us on this journey of exploration and conversation. Stay tuned for more fascinating Experiential Hospitality discussions on TALKABOUT TV and Podcast! ?? #outdoorhospitality, #experientialoutdoorhospitality #transformation

February: The Month of Love (and Hospitality!) ?? Love isn’t just for romance—it’s the heart of great hospitality and strong teams. After all, we’re better together, and when we serve with passion, love is all around. Whether you’re welcoming guests with open arms, working as a team that leans on me, or reminding each other ain’t no mountain high enough to stop us from creating amazing experiences, hospitality thrives on care and connection. And let’s not forget—I just called to say I love you, because February is all about endless love, crazy little things called love, and finding somebody to love. Whether you’re addicted to love, waiting for the power of love, or simply singing all you need is love, this month is a reminder that love lifts us up where we belong—in work, in life, and in the way we serve others. So let’s put a little love in our hearts—for our guests, our teams, and the work we do every day. Because when we show up with love, what the world needs now is exactly what we provide. ?? What’s a love song lyric that reminds you of hospitality? Drop it in the comments! ???? #outdoorhospitality #rvresorts #glamping #camping #hospitality #valentinesday2025

?? Happy Secrets! ?? Do these things to stay positive, no matter what you're going through! #staypositive #getoutside #mentalhealth #wellnesstips #WellnessJourney

What if the key to achieving your personal goals lies not in relentless self-determination but in embracing the strength of community? Join us as we explore this intriguing paradox, questioning the cultural narrative that equates self-reliance with success. We embark on a candid discussion about the universal struggle to maintain personal resolutions and the self-deception that often sneaks in. Despite past successes, many find themselves trapped in cycles of faulty thinking and over-reliance on willpower. By examining startling statistics and exploring the framework of 12-step programs, we reveal how surrendering the self-reliant mindset can lead to more effective paths for achieving our goals. Our conversation doesn't stop there. We also challenge traditional notions of heroism, shifting focus to the everyday heroes among us. Through vulnerability and acceptance of our own shortcomings, we uncover the transformative power of community and humility. The journey unfolds to reveal that true heroism is marked by qualities such as courage, persistence, humility, service, and forgiveness. This episode invites listeners to rethink success and consider an alternative path to personal growth and fulfillment, one that steps away from isolation and towards a more connected and supportive approach to life. ?? Follow TALKABOUT TV and Podcast on?social media Instagram https://lnkd.in/gTmVvq8R ?? Visit us on?Youtube?https://lnkd.in/g2NBYY86 Thank you for joining us on this journey of exploration and conversation. Stay tuned for more fascinating Experiential Hospitality discussions on TALKABOUT TV and Podcast! ???? #goals #personaldevelopment #12steps

Want to show your staff some love? Check out what readers are saying about the hospitality book that was written from my heart.?? ?? "Grace and the Art of Experiential Hospitality" isn't just another service industry manual – it's a heartfelt guide to creating magical moments in hospitality. What makes this book special: ? Relatable chapters like "Third Time is Charmed" and "Never Know a Stranger" ? Real stories from the frontlines of hospitality ? Practical wisdom for everyone from front desk to management ? Fresh perspective on guest experiences ? Focus on personal growth and team development The chapter, "The Zen Bartender," perfectly captures why this book stands out: it's not about procedures and protocols – it's about the art of making people feel truly seen and valued. Whether you manage a boutique hotel, an outdoor hospitality business, or run a neighborhood café, this book will transform how you think about hospitality. It's about creating experiences that guests remember long after they leave. Has anyone else read it? What resonated most with you? ?? This makes an excellent team training resource or holiday gift for your hospitality staff! Want to grab a copy? Learn more here: https://lnkd.in/g49w6TYK Want to buy in bulk for your team? Call me for discounted pricing. Would you like me to adjust any part of this post? A captivating collection of stories that transport readers deep into the soul and heart of the hospitality, "inspiring managers, owners, partners, and patrons alike to embrace the magic of every moment" [Ouray Star Tribune] -- and why? Because hospitality isn't an industry. Hospitality is how you treat others. #Hospitality #CustomerService #Leadership #HotelManagement #RestaurantIndustry #ServiceIndustry #ProfessionalDevelopment #outdoorhospitality #rvresorts #glamping #campgrounds