ExperienceYes

Great news! ???? ?????? ?????????????? ?????? ???? ????????! AAAAAANNND...If you clicked "attending", signup HERE: ?? https://lnkd.in/gThzye6G or you won't have a spot! #sales #cs #accountmanagement #cx #success ExperienceYes Gail Montgomery Bruce Montgomery The Congruity Group Kapta

?? Big News Alert! ?? We're ???? excited to announce that ExperienceYes is teaming up with Kapta! ?? We've got some seriously cool things brewing, and we can't wait to share more. (Trust us, you'll want to stay tuned!) And...first things first: Join Gail Montgomery and Bruce Montgomery for our fun and interactive ???????? ?????????????? on March 6th at 8am PST / 11am EST: "?????????????????? ?????? ?????????? ???? ?????????????????? ??????????." ??♂?? Whether you're in sales, customer success, or account management, this one’s for you! Our team is ready to dive into deep listening, helping you become a business relationship ninja, and turning insights into action. ?????????????? ?????????? ??????????????????! ?? Save your spot here: https://lnkd.in/gHYF9PnU This is just the beginning... More to come! ?? Ben Blasko Jennifer Pinter Marc Mapes, MBA

In this week's edition of The Best Advice Chronicles we share some absolute gold from leadership coach and consultant (and our very good friend) Cristina Amigoni. She reminds us that very often we just need the ego to get out of the way!

Well, YOU are in for a treat!! What is it?? Our leadership team of Gail Montgomery and Bruce Montgomery just wrapped up an incredible conversation with Kim Williams, VP and GM of Canadian Operations at Ovintiv, on our latest Trailblazing for Success episode! Link to full video interview: https://lnkd.in/gUvuDmfZ ??Kim dropped serious wisdom on: ?? Turning crises into opportunities (hello, #ChallengeTunity!) ?? The power of letting go of control to build unstoppable teams ?? The messy parts of leadership (a.k.a. eating the plate of spaghetti ??) Special thanks Brendan McCracken, President / CEO of Ovintiv for that... If you’re ready to lead with resilience, inspire your team, and find the fun even when things get tough - this episode is a must-listen! Thank you, Kim Williams - for the fun! #leadership #trailblazer #energy #success #yesAND

No matter how hard we work to avoid them, curveballs are gonna come at us - in life and in business! In this week's edition of The Best Advice Chronicles, Eric Pfeiffer shares his thoughts on how best to handle them.

Ever been on a call where the questions felt... OFF? Like someone was reading from a training they took in 2012? Yeah, us too. Discovery calls are where trust is built - or ????????????. It’s not about asking ???????? questions, it’s about asking the ?????????? ones. Truly listening and uncovering what your customer ???????????? needs. Join us for ?????????????????? ?????? ?????????? ???? ?????????????????? ?????????? - and no, this isn’t your Dad’s webinar. (No bland slides, no endless monologue. We promise.) If you have ANY client or customer face-2-face time - even beyond #sales, #cs, #cx, #accountmanagement, etc. - JOIN THIS CALL! This hour will be packed with laughs, insights, and real-world tools you can use immediately to connect, engage, and close. ??? SPACE IS LIMITED, so...grab your spot. Let’s make discovery calls... dare we say? MAGICAL! https://lnkd.in/gThzye6G The Congruity Group Kapta Bruce Montgomery Gail Montgomery

Got a question for you... Butterflies or Bile? That’s how Brent Abrahm, CEO of Accruit (an Inspira Financial solution), gauges engagement. If you’re dreading Mondays (bile ??), something’s off. If you’ve got a little nervous excitement (butterflies ??), you’re in the right place. Bruce Montgomery and Gail Montgomery sat down with Brent on Trailblazers for Success, and WOW! This guy has built a 25-year business by embracing change, leading with transparency, and keeping things fun. Sounds like a trailblazer to me! He dropped some serious wisdom on: ?? How to innovate before you get left behind ?? Pivoting when 75% of your revenue vanishes overnight ?? Hiring (and firing) the right way And… he also may have just given you the best Monday morning meeting hack ever. $5 ???????????? ?????????? + ???????? + ?????????????? ???? = ?????????????? ????????????????????! Don’t miss this one! Check out the the full convo with Brent in comments below Drop a comment: What’s your go-to way to keep your team engaged? Let’s hear it! ?? Kapta The Congruity Group #leadership #success

?? Attention Account Managers: Are you stuck in firefighting mode? ???? Let's see... Does this sound familiar? You start the day with a plan. Follow up with key clients, explore expansion opportunities, maybe even have a strategic convo or two. And then… ?? Boom! A customer crisis, a last-minute renewal panic, and 47 “urgent” emails later, your proactive plans are out the window. Sound familiar? The struggle to balance relationship-building with reactive problem-solving is REAL. Here’s 2 tips for how to break free from the reactive spiral and reclaim your AM superpowers: ?? 1. ?????? ?????????? ???? ?????? ?????????? Schedule proactive check-ins with clients before things go sideways. A simple “Hey, how’s it going?” call (not just at renewal time) can surface small issues before they become five-alarm fires. (Psst! ?????????? ????: Turn Check-Ins into VIP Moments - Instead of a “just checking in” call, ?????????? ????????????????—a relevant trend, a competitor move, or a workflow tip. When you add value, clients actually ???????? to hear from you! ?? 2. ???????????????????? ???????? ?? ???????? Not every “urgent” request is actually urgent. Use the Eisenhower Matrix (Google it—it’s life-changing) to triage tasks and make space for strategic client convos. (Psst! ?????????? ????: Calendar block like a pro! Carve out non-negotiable “deep work” time on your calendar to focus on proactive client strategy. Protect it like your last slice of pizza. S????????????????. ? Want more juicy bits to help deepen customer relationships? Join us for our free webinar: "?????????????????? ?????? ?????????? ???? ?????????????????? ??????????" ?????????? 6 ???? 8 ???? ???? / 11 ???? ????. ?? Sign up now—your future, less-stressed self will thank you! https://lnkd.in/gThzye6G Bruce Montgomery Gail Montgomery Kapta The Congruity Group #sales #accountmanagement #customersuccess #cx #success

This week's Best Advice Chronicles is here! In this edition, Zane Tarence of Founders Advisors reminds us that a successful team comprises exceptional individuals who are intellectually curious, adaptive, and always learning.

This week's edition of The Best Advice Chronicles is here! What's your golden ticket to better connections with the people you work with and for? Listening with intention. Read on to get this week's golden nugget of advice from JC Quintana