Experience Investigators

If you genuinely care about your customers, it's time to personalize your approach. Sign up for The Weekly Win to receive exclusive insights and actionable tips delivered straight to your inbox every week! Sign up here ?? https://lnkd.in/gGwUj9cF

Have you ever been surprised to discover you were interacting with AI rather than a human representative? In numerous sectors, AI has rapidly become indispensable for customer interactions, offering efficiency, personalization, and responsiveness. But its integration often occurs behind the scenes, leaving customers uninformed about its presence and role. This lack of transparency can lead to skepticism, uncertainty, and even mistrust among consumers, ultimately detracting from positive customer experiences. As leaders in #CustomerExperience, we must bridge this transparency gap by proactively disclosing the use of AI in our operations. By promoting visibility and openness, we address customer concerns and reinforce trust and credibility, establishing the foundation for enduring relationships and enriched experiences. Discover more about the appropriate and possibly inappropriate applications of AI in CX >> https://lnkd.in/gFWmkWGd

It's CX Day! Let's raise a glass to all the incredible customer experience professionals out there. Your hard work and dedication make a significant difference in the lives of countless customers. Thank you for everything you do. #CXDay #Celebration #CustomerExperience #CX

Have lots of ideas about what you could do to improve the \#CustomerExperience … but no clear idea about where to start? Join Jeannie Walters on the Experience Action podcast to discover how to: ?Get organizational leaders to truly care about \#CX \(rather than just paying lip service to the idea!\) ?Start gathering the data non-CX leaders want to see ?Connect CX initiatives and investments to the bottom line ?Improve the way you tell your customers' story Your job as a CX Change Agent is to show that customer experience isn't magical. It's about Mindset, Strategy, and Discipline. https://lnkd.in/gFS3m8jd

It's not about just delivering for your customers. It's about staying ahead and being proactive. When it comes to a simple touchpoint such as sending an invoice, here are three things to think about: 1. What is the tone of the invoice? 2. How can we keep it customized throughout the journey? 3. How can we reduce friction? It's all about providing customers with a better experience. What are the little things you're doing to keep your customers coming back? (Micromoments matter!) #CustomerSuccess #CXOptimization #BusinessTips #invoicing #businesstips #customerexperience #cxstrategy #betterbusiness

Going LIVE now -- Join the Experience Investigators community and Jeannie Walters for a talk about how customer journey mapping can help your organization move forward in powerful ways. We'll have a live Q&A session after the presentation, so stick around and bring your questions! https://lnkd.in/gN4JG8ye

In the CX world, we have too many things to juggle. We are often worried about the next thing on our list. If you have too much and it feels overwhelming, it's time to prioritize. What are your CX quick wins? What are your long-term CX priorities? What can you solve within a week, or a month? What can we execute on today? It's time to take a step back, and assess. Don't let the overload get to you! Providing great customer experiences takes time and patience. And, keep in mind, you're not in this alone. Send us a message if you need help getting a sound CX strategy in place! Customer experience is a winning business strategy—but it's hard work! Embrace the challenge, map the journey, and celebrate every small and big win along the way. You got this! #CXLeadership #CustomerJourney

Customer journey mapping is a way to explore what is possible today, tomorrow & in the future we design on behalf of our customers. Join Jeannie Walters and the Experience Investigators community on Linkedin Live this Friday at 9 am PT / Noon ET / 5 pm BST for a talk about real-world examples of customer journey mapping use cases & the wins they deliver: We'll have a live Q&A session after the presentation, so if you've got a question about Customer Journey Maps or CX in general, add it to the comments here! https://lnkd.in/gN4JG8ye

Customer experience is more than just a buzzword—it's the key to happy customers, sustainable growth, and long-term success. But let's be real: most organizations stop at satisfaction metrics and assume a smile is enough. What if we told you CX could do more? Our proven approach to proactive CX has helped Fortune 500s and SMBs alike impact every level of their organization. Our proprietary CXI Navigator? can: ??Directly impact your bottom line. ?? Turn happy customers into brand advocates. ?? Ensure your customer service isn't just reactive—it's part of a proactive customer experience. ??? Empower leaders to build cross-functional teams, govern with clarity, and lead as change agents. ?? Demand a cross-functional commitment. ?? Equip you with the tools for customer journey mapping, persona development, and robust feedback strategies. ?? Equip you to anticipate trends and innovate proactively. This is more than a tool—it's a mindset shift. Are you ready to change everything? Let's talk about how we can impact CX in your organization. Send us a message to talk! #CustomerExperience #CXINavigator #Leadership #Innovation #CustomerJourney #BusinessGrowth #EmployeeExperience #VoiceOfTheCustomer #ChangeManagement #CXStrategy #FutureOfCX

Only one week until CX Day. Are you as excited as we are!? This day is really all about YOU. Let's celebrate the work that CX professionals all over the world do. We are celebrating the organizations, leaders, and efforts put into creating better customer experiences around the globe. How will you be celebrating? #CXDay #CustomerExperience #Celebration