Experience Management Group

Founded in 1998, Experience Management Group (EMG), a division of Roadside Telematics Corp. is a strategy firm specializing in consumer experience consulting to the automotive industry. EMG’s founders spent most of their careers in various executive positions at world-renowned OEMs, including, Tesla Inc, Mercedes-Benz USA, Jaguar Land Rover North America, Aston Martin North America, Nissan Motor Corporation, Infiniti Motor Division, Kia Motors of America, Ford Motor Company, Mazda North American Operations, and Volvo Cars North America. It was during this time that they realized ‘consumer experience management’ was nothing more than a catchphrase that would never move the customer satisfaction needle without thoughtful strategy and meaningful actions behind it. EMG was formed to deliver an industry-leading methodology, rooted in the customer journey and the KPIs that tell the story every OEM needs to hear.

网站

www.roadmedic.com

Experience Management Group的外部链接

所属行业

商务咨询服务

规模

11-50 人

总部

Naples，Florida

类型

私人持股

创立

1998

领域

automotive consumer experience、automotive customer journey和automotive owner loyalty