EXL

Join Forrester’s principal healthcare analyst, Arielle Trzcinski, and EXL's global head of healthcare, Anita Mahon, to examine generative AI (genAI) first-to-market guidance across the healthcare ecosystem. In the webinar, you’ll discover insights from a recent Forrester study which examined #GenAI plans, goals, and challenges faced by over 150 healthcare leaders. Register in the comments section below.

Are you looking for personalized insights to transform your CX strategy? Meet us at the CX Retail USA Exchange 2024 for a 1:1 discussion on how EXL, a top-ranked leader in customer experience by HFS, can help your business thrive in the new age of technology and innovation. This is your opportunity to explore tailored strategies for exceeding customer expectations and staying ahead of the competition. https://bit.ly/3zqENKq #CustomerExperience #CXTransformation #CXRetail #CXExchange

We are live at eCommerce Expo! Our esteemed leader Rahul Arora, Senior Vice President - Global Head of Growth for Emerging Business, is in a fireside chat with Next on Creating Superior Customer Service with Data and Gen AI. Reach out to Nazima Chauhan to unlock strategies on: ??Leveraging data and AI to create a win-win for businesses and customers ??Navigating the complexities of AI implementation ??Building a robust data foundation for AI success https://bit.ly/3ZtPOVJ #ECE2024 #CX #CustomerExperience #Data #AI

Join us at the Fraud Briefing hosted by The Claims Club on Wednesday, September 18th in London for an essential session: “Catching the Fraudsters of the Future!” Swarnava Ghosh, EXL’s VP of Insurance Analytics for the UK & Europe, will be part of an expert panel discussing how fraudsters are leveraging new technologies and methods to outpace the insurance sector. The panel will also explore the industry’s strategies to combat these emerging threats and the solutions available to help insurers stay ahead. If you’re attending the Fraud Briefing, be sure to say hello to Wayne Reed and Rohan Regis to learn more about how EXL is advancing Progressive Claims Fraud Detection through Machine Learning and Predictive Modelling. Lear more here: https://bit.ly/47thjAS #FraudPrevention #InsuranceFraud #ClaimsClub #InsuranceAnalytics

The best insurance claims handlers balance fair and accurate payouts with diplomatic customer experience. But due to the intense manual process of collecting and sifting client data from multiple sources, it’s no easy task. EXL’s AI-based claims management solution automates the extraction of critical data and frees claims handlers to focus on cases that matter. For a real-world example, read EXL’s new case study now. https://bit.ly/3MOxaAp #GenAI #Insurance

Data and #GenerativeAI offer unprecedented opportunities to transform customer service. Imagine a world where every interaction is personalized, every query is resolved efficiently, and customer satisfaction soars. The 2024 HFS Research Horizons Customer Experience (CX) Service Providers report named EXL a market leader in #CX service delivery among service providers, underscoring our deep expertise and transformative capabilities. EXL's strategic focus on data, AI-led transformation, and ecosystem collaboration were cited as strengths powering exceptional customer experiences. Join industry leaders from EXL at the eCommerce Expo on 18th September to know more on how to harness these technologies to achieve your business goals. https://bit.ly/3Zsguq3 #ECE2024

We’re honored to announce our presence as a Silver Sponsor at the 7th Private Equity Forum Europe by Markets Group in London from September 17-18! During this forum, EXL thought leader Rahul Arora, Global Head of Growth for Emerging Business, will lead a roundtable session on “Harnessing Generative AI to transform portfolio companies, make better decisions, and boost returns.” In addition, SVP and Geography Head for the UK & Europe, Jonathan Phillips, will also be moderating a panel discussion titled, “AI Unleashed: Empowering Business Transformation in the Digital Age.” Connect with us at the event to learn more about our private equity practice!

Our inaugural Australian event, “AI in Action: Driving Business Impact at Scale with Data and AI” was a remarkable success, highlighting our commitment to fostering #Innovation and driving impactful change in Australian businesses through #AI transformation. EXL’s EVP and Chief Growth and Strategy Officer, Vishal Chhibbar, noted that this event was both a learning platform and a catalyst for envisioning transformative strategies. A key highlight was guest speaker Hon. Philip Dalidakis, Former Victorian Minister for Trade and Investment, who emphasized the critical role of human capital in deploying AI technology. Read more about our event’s impact on Australia’s business landscape: https://bit.ly/3Tvb5eb

P&C insurers are returning to rate adequacy following recent inflationary pressures. As marketing spend increases, profitability is key. Carriers must first identify the right customers and then scale media spend to acquire them. Join us as we share proven strategies for leveraging #Data and #Analytics to scale your offline and online channels. Date: September 18, 2024 Time: 2:00 p.m. EST | 11:00 a.m. PST Register Here: https://bit.ly/4e1Fs46 #DigitalMedia

A prominent U.S. fintech bank faced substantial operational challenges in critical areas such as fraud detection, debt collections, and customer service, necessitating improvements to enhance service quality and scalability. EXL’s banking and financial services team quickly assessed these functions and implemented targeted solutions, resulting in: ??$12.1 million reduction in fraud losses ??58% improvement in fraud investigation turnaround time ??20% increase in NPS within customer care Explore the full case study to learn about the solutions. https://bit.ly/3ztZHIq