Execs In The Know

What if every interaction on your website could establish deep relationships, amplify customer #satisfaction, and boost revenue? That’s exactly what LG Electronics achieved by enabling chat for its sales program on their eCommerce website. Join Execs In The Know and VXI Global Solutions on December 11 at 1 PM EST to learn how LG Electronics revolutionized their direct to consumer (DTC) strategy with the right people, processes, technology, and #culture. ?? Register Now: https://lnkd.in/eb88hCfY Key Takeaways: ?? Building a High-Performance Sales Team ?? Leveraging Technology for a Seamless Consumer Experience ?? Driving Results through Data-Driven #Operations Don’t miss this opportunity to gain actionable insights for your business! #CX #CustomerExperience #leadership

?? Two Must-Read Stories on #CX Innovation! ?? Know It All (KIA) Community Member, Shannon Burch, Vice President of Experience at Neo Financial, takes us inside one of Canada’s fastest-growing challenger banks, to uncover how their CX #strategy is fueling rapid growth and redefining customer #loyalty. ?? Dive in: https://lnkd.in/eCpWrzJB Then, take an inside look at Target’s customer experience approach with insights from John Caldwell, Target’s Senior Director of Team Member Service Centers. Learn how CX and #innovation intersect to deliver top-notch results at scale. ?? Read more: https://lnkd.in/eCGWMwHw

In today’s fast-paced world of innovation and rising customer expectations, #CX leaders are redefining how they measure and manage BPO partnerships. Key Performance Indicators (KPIs) are your strategic compass for managing BPO partnerships—but are you focusing on the ones that truly matter? In our recent article, discover: ? The KPIs that drive #innovation and customer satisfaction ? How to align metrics with your business goals ? Common mistakes to avoid ? Insights into what CX #leaders want from their BPO partners ?? Read the full article to level up your CX #strategy: https://lnkd.in/eXJJjAFQ #CustomerExperience #BPO #KPI

?? CX Leaders, We Want to Hear From You! ?? We’re gearing up for the release of our CX Leaders Trends & Insights Corporate Edition report at CRS Clearwater in March 2025, and we want to hear from you! ?? Share your #insights to help uncover the latest trends shaping the future of customer experience. Your feedback is critical, completely confidential, and the survey only takes about 30 minutes to complete. Add your voice to the conversation and take the survey now! ?? https://lnkd.in/e9STHMEg #CX #CustomerExperience #CXLeadership #CRSClearwater

Another great evening with Execs In The Know community members In Seattle. I thoroughly enjoyed our conversations over dinner and learning of all the successes that are being achieved. Thank you Zendesk for the participation of the evening and your continued commitment to industry success. Jim Priestley , Diane Updyke , Jason Maynard

Join us at Customer Response Summit (CRS) Clearwater, FL (March 3-5) for an incredible speaker lineup of #CX leaders, including Era Ziroe, CCXP from KeyBank! Era will share her expertise on crafting exceptional customer and employee experiences in today’s ever-evolving market. Don’t miss Era’s keynote on: ?? Strategies to align client satisfaction with workforce engagement ?? Real-world examples from KeyBank’s journey ?? Actionable takeaways to elevate customer and employee engagement ?? Leveraging technology and data to foster deeper connections ?? Learn more about #CRSClearwater and secure your spot today: https://lnkd.in/evdDHa37

Customer experience is constantly evolving, and with 2025 around the corner, #CX leaders face new challenges and groundbreaking opportunities. Navigating #AI, customer journeys, agent experience, and personalization is more than just staying updated—it’s about paving the way for the future of CX. In our latest article, we explore 3 major trends shaping CX for 2025 and the innovative tools and strategies needed for success. ?? https://lnkd.in/ejqa_a9f Dive into the full issue of CX Insight magazine for even more insights and expert perspectives! ?? https://lnkd.in/eBXaBdcD

Attention end-user CX Leaders ?? Execs In The Know would like to invite you to join our Know It All (KIA) online community—a dedicated space for #CX professionals just like you. Why Join KIA? ? Connect with 1,000+ CX #leaders who share your passion for customer experience. ? Get answers to your niche questions from experienced peers. ? Engage in rich, sales-free discussions on your schedule! The best part? It’s completely free to join and just one click away! Learn more about KIA: https://lnkd.in/eKB3GMW8 Request to join now: https://lnkd.in/efeaFYFk #community #CustomerExperience

Our CX Vendor Directory in the Know It All (KIA) community is your go-to resource for finding trusted #CX solutions. Easily browse vendors by service category, explore detailed company information, and make meaningful #connections with industry leaders. Listings labeled as "Execs In The Know Community Partner" have collaborated with us this year, adding an extra layer of trust and credibility Ready to take your CX to the next level? Explore the Directory Today! https://lnkd.in/etheV6Qw For Business Partners: Interested in a listing? Click below to showcase your brand to a #network of CX professionals. https://lnkd.in/g_iCNK3w

Imagine a customer engagement conference with electric energy, actionable insights, and meaningful connections. In his latest guest blog, Customer Experience Expert, Brett Frazer, breaks down the 5 Ps of a successful customer experience conference—People, Place, Purpose, Perspective, and Performance—and explains why the Customer Response Summit (#CRS) is the event to experience. ?? Read the full blog for more on why CRS stands out: https://lnkd.in/eMbSaFFp Don’t miss out on the opportunity to join CX leaders at our next CRS in Clearwater, FL, from March 3-5, to learn, connect, and drive real change for your team and customers. Learn More: https://lnkd.in/evdDHa37 #CRSClearwater #CustomerExperience #leadership