Execs In The Know

Join us for an exclusive, candid discussion on the key findings from our latest "State of the Tech: AI in the Contact Center" created in partnership with ASAPP. In our upcoming #CX Leaders Webinar, "Generative AI Agents for CX: Separating Fact from Fiction", you’ll hear directly from the experts and architects behind today’s most successful #AI solutions for CX. Register to Attend: https://lnkd.in/ekiGZ8CM Heather Reed and Daniel Rood from ASAPP will help you cut through the noise surrounding #GenAI and provide insights to help you make smarter decisions for your CX# strategy. Download a copy of our report ?? https://lnkd.in/ep-yzCzJ

Our upcoming Customer Response Summit (#CRS) will dive into the theme "Building on Our Foundations – People, Technology, Data, and Humanity." ?? There is still time to join us September 24-26 in Palm Springs, CA, and connect with top CX #leaders to learn, share, and network! Register to Attend ?? https://lnkd.in/eYkGHBGZ Gain a preview of some compelling topics our business partners will be discussing at #CRSPalmSprings by diving into their thought-provoking blogs. -'What are NLP chatbots and how do they work?' by Zendesk?? https://lnkd.in/ef8iVHye -'How GenAI and Conversation Intelligence Can Be Used to Uncover Blind Spots in Your CX Organization' by Echo AI ?? https://lnkd.in/eQ7ijepJ -'A Match Made in Heaven: Finding the Right IVA Partner to Elevate Your Customer Experience' by Interactions LLC ?? https://lnkd.in/eMZcgjg7 #CX #CustomerResponseSummit #CustomerExperience #CXLeaders #leadership

#SuicidePreventionMonth provides a dedicated time to come together with passion and strength to address this difficult topic. We can all benefit from honest conversations about mental health and suicide, because just one conversation can change a life. Join NAMI in raising awareness by downloading their toolkit, packed with resources to help promote mental health and spark meaningful conversations. ?? Download it here: https://lnkd.in/gk2wvFNb #SuicidePrevention #MentalHealthAwareness #Support

Discover what consumers and companies think about AI for #CX with two new reports from Execs In The Know! ?? Dive into "Artificial Intelligence for CX: Exploring Consumer Perceptions," created in partnership with Gladly, to understand consumer views on #AI in customer experience. Download here ?? https://lnkd.in/eXBuT49b And explore "State of the Tech: AI in the Contact Center," developed in partnership with ASAPP, to see how CX #leaders are navigating AI in the contact center. Download here ?? https://lnkd.in/ep-yzCzJ Both reports are packed with #insights, stats, and benchmarking #data to help you stay ahead. Download your copies today and get informed!

? Unlock the power of in-person networking at our Customer Response Summit (#CRS) in Palm Springs, CA! Connect with CX #leaders, share insights, and gain valuable knowledge in an environment designed to spark #innovation and collaboration. Don’t miss your chance to be part of the conversation! Register today for #CRSPalmSprings, happening September 24-26!?? https://lnkd.in/eYkGHBGZ CRS offers opportunities to build lasting relationships and spark new ideas that could transform your approach to #CX. Learn more about the value of in-person networking at CRS. ?? https://lnkd.in/etpwciET #CustomerExperience #CXLeaders #NetworkingOpportunities #ExecsInTheKnow

Less than 2 weeks away! The countdown to Customer Response Summit (#CRS) Palm Springs is ON, and we can't wait to see everyone there! ?? Tag someone in the comments who you’re excited to see at CRS! ?? Haven’t registered yet? There’s still time to secure your spot! Don’t miss out on the amazing speaker lineup, networking opportunities, and the latest insights in #CX. Register now! https://lnkd.in/eYkGHBGZ #CRSPalmSprings #CXLeaders #leadership

Join us for the Swing Against Stigma Charity Pickleball Tournament at CRS Palm Springs on September 23rd! Let’s rally together to support the National Alliance on Mental Illness (NAMI) and raise awareness for mental health. Learn more and get involved: https://lnkd.in/enSjWhYA Thank you to Mosaicx for sponsoring this meaningful event. Let’s make a difference on and off the court! ?? And register to attend #CRSPalmSprings: https://lnkd.in/eYkGHBGZ #SwingAgainstStigma #MentalHealthAwareness

As September is Suicide Prevention Month, let’s prioritize mental well-being in our business strategies and create supportive spaces where everyone can flourish. Read our article to discover why prioritizing mental health is essential for your team’s success: https://lnkd.in/eCf5ZFXy #PrioritizeWellbeing #SuicidePreventionMonth #WorkplaceMentalHealth

Looking for the right partner to elevate your customer experience strategy? Our CX Vendor Directory is your go-to resource, featuring top vendors and solutions tailored to meet your unique #CX needs. From AI-driven tech to outsourcing partners, you’ll find the tools and expertise to drive your business forward. ?? Check it out here: https://lnkd.in/etheV6Qw Explore, compare, and connect with industry-leading vendors today. Your next great CX partnership is just a click away!

Join us at the Customer Response Summit (#CRS) in Palm Springs, CA, from September 24-26, 2024! Our meticulously planned agenda ensures you'll leave brimming with inspiration and eagerly anticipating the next summit. Experience #CRSPalmSprings for yourself—register today to secure your spot: https://bit.ly/4aLTche Don’t miss the chance to immerse yourself in cutting-edge insights and engaging discussions like our panel moderated by Instant Teams with panelists from Authority Brands, Microsoft, and Oportun. This panel discussion will explore how empathy and emotional intelligence (#EI) are transforming #CX beyond traditional metrics like NPS and CSAT.