Transform customer conversations into a goldmine of insights! Our live demo on Sep 18 shows you how to overcome data overload and drive meaningful CX improvements.? Limited spots available: https://bit.ly/4dheepE #CustomerExperience #CallCenterAnalytics?
Etech Global Services
外包与离岸外包业务咨询
Nacogdoches，TX 68,343 位关注者
Delivering effortless CUSTOMER EXPERIENCES through advanced analytics and contact center solutions #CX
关于我们
Etech delivers next-generation BPO solutions. A global minority-owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value. Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. With over 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year, Etech has the flexibility and scalability to partner with organizations of all sizes.
- 网站
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https://www.etechgs.com
Etech Global Services的外部链接
- 所属行业
- 外包与离岸外包业务咨询
- 规模
- 1,001-5,000 人
- 总部
- Nacogdoches，TX
- 类型
- 私人持股
- 创立
- 1997
- 领域
- Contact Center Services、Quality Assurance、Development Services、Live Chat Services、Speech Analytics、Quality Monitoring、Omnichannel Customer Experience、Performance Management、Workforce Management、Call Center Services、Call Center Solutions、Contact Center Solutions、Software Development、Artificial Intelligence、Machine Learning、Contact Center Quality Monitoring、Call Center Quality Monitoring、Software as a Service、IT Staff Augmentation、Hire Developers、Call Center Outsourcing、IT Outsourcing和Outsourcing/Offshoring
地点
Etech Global Services员工
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Christopher Basile
Sr. Leader | BPO/Contact Center Transformation | CX/EX Strategist | Powering Inside Sales & Support Operations Talent Development Through Human…
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Viren Joshi
Software Specialist at eClinicalWorks
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Partha Dasgupta
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Darsha Christian
Project Leader - Program Implementation at Etech Inc
动态
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Managing a remote or hybrid workforce can be challenging, but with the right strategies, it can be a success! In this episode of Quick Dose of CX, ?Etech’s COO, Kaylene Eckels, shares actionable tips on how to effectively lead hybrid or remote teams—from setting clear goals to fostering strong communication. Watch the full episode: https://bit.ly/4fQJ0rb ? What’s your go-to strategy for managing remote teams? Tell us in the comments! #CXLeadership #hybridworkplace #Etech #QuickDoseofCX #CustomerService #CXTips #Remote #TeamManagement
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AI is changing how we understand customer interactions. At QEval University, we explore the power of speech analytics, teaching you how to uncover deeper insights from every conversation. Learn to apply these insights to improve customer satisfaction and boost agent performance. Enroll Now:?https://lnkd.in/gVeVQ-6M Our courses give you practical skills that you can use immediately in your contact center. Whether new to AI or looking to expand your knowledge, QEval University supports your growth. Enroll today and start mastering AI integration. #QEvalUniversity #SpeechAnalytics #CustomerExperience #AIIntegration #ProfessionalDevelopment
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Level up your customer service capabilities through strategic contact center outsourcing. Access Etech’s specialized expertise, scalability, and infrastructure to elevate your #CX game.?? Contact us: https://bit.ly/3Y62Cxs? #CustomerExperience #CallCenterOutsourcing #BusinessGrowth #CustomerService #ContactCenter??
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Join the ECAC for its first webinar "Legal Telemarketing: How Regulations and Technology Will Continue to Affect the Channel" on Thursday, September 26 at 2:00 PM ET. Hear from experts in the field and learn about the latest regulatory changes and how emerging technologies are shaping compliance, customer interactions, and operations. Register now: https://bit.ly/3MJo0Fp #CallCenter #ContactCenter #CallCenterOperations #Webinar Jim Iyoob Joe Bowser Isaac Shloss
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Unlock the full potential of your customer conversations! Join industry experts on Sep 18 for a live demonstration of cutting-edge analytics techniques. Transform insights into action.? ? Sign up now: https://bit.ly/3XlqMWd ? #CustomerAnalytics #CallCenterInnovation?
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Ready to dive into the dynamic interplay between humans and AI? Etech's SVP of Operational Excellence, Shawndra Tobias, will be discussing how to empower both in today’s digital landscape at the ACCA Annual Fall Symposium/XPO. Join us for this forward-thinking panel discussion! ?? Date: September 19, 2024 ?? Location: Austin, TX Panelists include: Yasmin Karimli Arretta Stivers (She/Her) Schedule a meeting to discuss how we can help you navigate the future: https://lnkd.in/da9c_Tpi . . . . #ContactCenter #ACCAFallSymposium #EtechEvents #WorkforceManagement #AI #DiversityAndInclusion #RemoteWork #EmergingTech #Networking
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Understanding your customers goes beyond just listening to their words—it’s about analyzing the emotions and intent behind them. QEval’s speech analytics solution gives you the tools to gain deeper insights into customer interactions, allowing you to tailor your services to meet their needs better. With these insights, you can improve customer satisfaction, enhance agent performance, and drive meaningful business results. Ready to see how QEval can transform your contact center? Contact Us:?https://lnkd.in/duddSKju #SpeechAnalytics #CustomerSatisfaction #QEval #ContactCenterExcellence
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Unlock the full potential of your business with Etech's transformative strategies! ?? Are you ready to take your company to new heights? Our expert-led program offers key insights to revolutionize your approach: 1?? Master data interpretation? 2?? Gain actionable insights? 3?? Boost customer retention? 4?? Transform your business model Don't miss this opportunity to join forward-thinking leaders. Register today and start your journey towards unparalleled success: https://lnkd.in/ga9RFvsF #BusinessTransformation #CustomerRetention #LeadershipDevelopment #BusinessExcellence #ProfessionalDevelopment?
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Big news!? ? Etech Global Services is a finalist in FIVE categories at the Customer Centricity World Series Awards 2024! ? From culture to AI, we're proud to be recognized for our commitment to exceptional customer experiences.? ? Learn More: https://bit.ly/3XjTeYM ? ?#CustomerExperience #CallCenter #ContactCenter #CX?