Etech Global Services

From AI-powered compliance automation to cost-saving strategies, discover how technology is reshaping compliance into a competitive advantage. Join Etech's experts at CPX ’25 as we explore real-world applications of compliance automation—reducing risks, minimizing human error, and driving measurable ROI. ?? Orlando, FL | ?? March 11-12, 2025 ?? Panel Session: "Using Automation to Facilitate Compliance and Save the Business Money" ?? March 12 | ?? 2:50 PM - 3:40 PM EST ?? Don’t miss this opportunity! Limited seats available. Shawndra Tobias Patrick Reynolds Vince T. #CPX2025 #SmartCompliance #RegTech #AIinCompliance #DigitalTransformation

From C-suite to frontline, exceptional customer experiences aren't built on training alone—they're cultivated through servant leadership. When leaders reverse the traditional power pyramid and commit to serving their agents, they create an environment where service excellence becomes 'the way we do things here.'? ? In contact centers, this means implementing Voice of the Agent sessions, spending time on the floor with teams, and removing barriers to exceptional service. The result? A sustainable service-first culture where agents feel empowered to deliver authentic, compassionate customer care. Learn more about transforming your organization through servant leadership principles in this latest blog by Etech's President and CEO, Matt Rocco. ? https://lnkd.in/dc8tbW-U ? ?#ServantLeadership #ContactCenterExcellence #ServiceFirstCulture

?? Is your contact center scaling, but struggling to maintain quality? Handling higher call volumes while maintaining personalized service is one of the biggest challenges in customer service. But with the right strategies, you can increase capacity without losing that human touch. In Customer Service University, we provide you with the tools and techniques to scale your operations while keeping customers happy. Don’t let growth come at the cost of quality. Sign up now to get these insights delivered to your inbox for free! ?? Sign Up Here:? https://lnkd.in/gVeVQ-6M #CallCenterCapacity #CustomerServiceExcellence #CX #ContactCenter #QEval

Congratulations to all of our R&R (Rewards and Recognition) recipients of our Gandhinagar center. We’re proud of you and your accomplishments. We do not take the hard work and dedication that you showcase for granted. We are grateful for all of your contributions to make a remarkable difference for our clients and in our communities. If you are looking to be a part of our amazing team, apply online today! https://bit.ly/JobsEtech #rewards #rewardsandrecognition #recognition #TopPerformers #EtechRewardsAndRecoginition #rewardsprogram #Congratulations #winners #corporateevents #corporaterewards

Spotlight on Aayushi Barot! Today, we head to our Vadodara Center to celebrate Aayushi Barot, our incredible Sr. HR Executive! ?? With 5 years of dedication, exceptional communication, and a passion for employee well-being, Aayushi has been an integral part of the Etech family. ?? Join us in celebrating her hard work and commitment—Aayushi, we’re proud of you! Keep shining! #EtechProud #HRExcellence #TeamSpotlight

Today, we turn the spotlight on MD Siddique?at our Gandhinagar Center. As a Customer Experience Specialist, MD has consistently excelled and set new benchmarks. Here’s what his leadership team had to say: ?? "MD Siddique has consistently delivered outstanding results, exceeding KPI goals throughout the year. His dedication to excellence is evident, as he ranked as a top performer for one or more KPIs every month in 2024!" Let’s take a moment to celebrate MD Siddique?for his incredible achievements! ?? Congratulations, MD! We are proud of you!??? #DreamTeamSpotlight #Etech #EmployeeExcellence?

Join Etech & SymTrain for a webinar on 'Maximizing Agent Proficiency in Crisis Preparation'. Learn how AI-Coaching ensures your agents are ready for high-pressure situations, from hurricane call volume surges to real-time crisis management. Manu D. Register today: https://lnkd.in/dkpU6MjZ ? ?#CustomerService #AICoaching #CrisisManagement #Webinar

Etech is grateful for all of your hard work, dedication, and commitment to make a remarkable difference for each other, our customers, and within our communities. Our people are our foundation and strength. Thank you!! #wecelebrateyou Want to join our team of remarkable people and work with servant leaders? Explore the opportunities - www.etechgs.com/careers/ . . . #Etech #ServantLeadership #PeopleFirstCulture #FebruaryAnniversary #EtechAnniversary

Today, we're excited to shine the Dream Team Spotlight on Abhishek Yadav from our Vadodara Center, celebrating his incredible achievement—100% Schedule Adherence throughout 2024! Staying perfectly on track all year is no small feat, but what truly stands out is how Abhishek’s dedication doesn’t stop with his own goals. He lifts those around him, encouraging his teammates to show up with the same level of reliability and commitment. Let’s all give Abhishek a big round of applause for leading by example and making a positive impact every day. We’re so proud of you! ?? #DreamTeamSpotlight #Etech #CommitmentToExcellence #Teamwork #ProudMoment

Meet Atul Nair, Customer Experience Specialist at Etech! With 5 years at Etech, Atul is driven by the chance to solve challenges and help both customers and his colleagues. His favorite part of the job? The work-life balance and the sense of fulfillment from making a real difference. Atul is inspired daily by his supportive team and the growth opportunities Etech offers. His dedication and positive attitude make him an essential part of the Etech family. We’re proud to have you with us, Atul! Want to join a team where you can grow and make a difference? Check out our current job openings at https://bit.ly/3EBe3sU and start your journey with Etech today! . . . . . #Etech #employeespotlight #teamculture #CareerGrowth #CX #customerservice #customercare