Join Our Growing Team – Partner Support Specialist
Epicenter is expanding its impact, and with that growth, we’re expanding our team! As a key initiative of the National Charter Schools Institute, Epicenter is transforming how schools, authorizers, and organizations manage compliance, reporting, and performance—empowering them to focus on what truly matters: the kids!
To fuel this momentum, we’re looking for a high-performing, results-oriented Partner Support Specialist to join our team. This role is critical in ensuring our partners experience the full power of Epicenter’s dynamic tools and services, which are strategically designed to enhance efficiency, strengthen performance, and drive meaningful outcomes across the education sector.
What You’ll Do
As a Partner Support Specialist, you’ll become an expert in our custom-built software solutions that are utilized by education leaders nationwide. You’ll play a pivotal role in providing outstanding technical support and guidance, ensuring our partners can maximize Epicenter’s value. Your contributions will directly impact the efficiency and effectiveness of schools, authorizers, and organizations across the country.
Your key responsibilities will include:
Delivering exceptional support via phone, email, and help desk cases to ensure a seamless partner experience.
Building strong relationships with our client partners to understand their needs and proactively help them succeed.
Providing training and expertise through online and on-site sessions to ensure effective use of Epicenter.
Coordinating and leading meetings to enhance collaboration and implementation.
Who You Are
You are a problem-solver, a proactive communicator, and someone who thrives in a fast-growing and mission-driven environment. You have a passion for quality, excellence, and putting customers first. Your track record demonstrates success in customer support, technical expertise, and relationship management.
Why Join Us?
Epicenter is in a period of exciting growth, and as part of our team, your work will have a direct and lasting impact on education leaders nationwide. This is an opportunity to be part of an innovative and purpose-driven team that is shaping the future of education technology.
If you're ready to be part of something bigger and want to make a meaningful difference, we want to hear from you!
Apply today and help us expand Epicenter’s impact! https://shorturl.at/vsDvq
Jim Goenner Mary Bradley Jill Urban Mark Weinberg Alyson Murphy Vashaunta Harris Lisa Bergman Meghann Murphy Laura Rizzo Becky Nix Nicole Shay Robert Bellafiore Stephanie McKean Jennifer Mason