Epic Managers

No, Gen-Z and Millennials are NOT the reason you have high turnover. Every franchise operator agrees that hiring good people is the key to building a successful company, and that turnover kills profit. But, almost daily, I talk with franchisees who report high turnover of their frontline staff. And, they say it’s getting harder and harder to find workers to take these entry-level jobs. Usually, it’s followed by them blaming Millennials and Gen-Z for their “poor work ethic” and “entitlement”. Having employed thousands of hourly workers from these generations, I can confidently say this is a FALSE narrative. Millennial and Gen-Z workers may be digital natives with different goals and more options than we had, but the vast majority of them make excellent employees, as long as one key criteria is met: They have a good manager. For a decade, Gallup research shows the same pattern - the manager determines 70% of what employees do at work. That means 70% of our results are based on who runs the store. So when franchisees complain about employee scarcity and turnover, I always ask a few questions: - How much time and energy do you spend making sure you have the right unit-level managers in place? - Are they qualified to handle the complexities of managing hourly workers? - What criteria do you use to select them in the first place? - How many of them would you replace today if you could find a better one? In most cases, the answer to underperformance and high turnover lies with the current manager, who is either unqualified, unequipped, totally checked-out, or all of the above. As franchisees, we have to stop accepting high turnover. We have to stop rationalizing that it's just an unavoidable reality in our industry. The best operators know that turnover IS fixable and preventable, if we just point our effort in the right direction - finding the right manager. These insights are proudly NOT written by ChatGPT #franchise

It's been an amazing partnership with?Epic Managers! Their insights for an emerging brand, like?Pure Glow? Sunless Tanning, have been priceless. We couldn't recommend them highly enough. Their insights have helped our corporate locations and will be a very valuable partner for our franchise partners. Many thanks to Ross W., Matt Robinson, and Tiffany Harris!

As part of our ongoing #SupplierDiscoveryDay series, we tap the experts in our expansive Franchise Supplier Network on different buzzy topics in franchising. This month, we're joined by executives at top HR suppliers to discuss the all-important topic of Employee Recruitment: Ross W. from Epic Managers, Anthony Andre from PandoLogic and M. Neil Young from Two Ladders, moderated by Jake Fishman. The full video will drop in tomorrow's Franchise Supplier Wire newsletter - here's a few things we get into: ?? How to bridge the generational divide as Gen Z enters the workforce ?? Why the best investment you can make is paying your manager well ?? How to show a true ROI during the hiring process ?? Franchisees tend to hire on intuition.?We get into why they shouldn't. ?? How to avoid "ghosting" and get more value our of your top candidate funnel What are your biggest #employeerecruitment pain points, and how can we help you solve them?

We recently rolled out a Supplier Member Portal to allow FSN Supplier Members to submit high-quality content at the click of a button, and boy did they deliver! A few of this week's hot topics: ?? In the?human vs. AI?debate, dbSeer strikes the perfect balance.? ? SPEAKING OF AI,?SeoSamba is using it to power it's blogging tool. ?? DevHub is here to help your 'zees build their?2024 local marketing plans. ?? Inconsistent branding. Wasteful print marketing. Sound familiar??Image Cube is here to solve that oh-so-familiar problem. ?? Want 300% more franchise development leads??ClientTether can help you do that. ?? People to keep on speed dial: your lawyer, your doctor, and?your Purple Penguin Digital account manager. ?? The bottom line about Biller Genie??Their AR automation helps YOUR bottom line. ?? 120+ years of experience help Careertopia Franchise Executive Search find you the next leader in your brand. ?? Higher paid managers AND a 40% EBITDA increase.?Not a dream, it's Epic Managers. ?? TikTok is here to stay, but you don't need to learn any dances.?You just need to work with Showmaker Productions. ?? Map Ranks has solved the Google algorithm, and are ready to pass along their success to you. ?? On October 27th, the National Labor Relations Board(NLRB) published a rule establishing a new standard for determining whether entities will be considered “joint employers” of a group of employees for collective bargaining purposes. FisherZucker LLC | Franchise Attorney has everything you need to know! Read these and more on the FSN Resources page here: https://lnkd.in/gddw59ME Ryan Hicks, CFE Zack Fishman, CFE Jake Fishman Lane Fisher Diamantis (Dean) Hatzitheodosiou, CFE Brad Fishman