Hear how the Chief Product Officer at Coda approaches building new products using insights from customer feedback.
Enterpret
软件开发
Bridging the gap between product builders and customers through automated customer feedback intelligence.
关于我们
Enterpret helps product and customer teams turn customer feedback into product growth and revenue by centralizing and analyzing customer feedback at scale using machine learning technology. Our advantage is our adaptive AI models are tailored to each of our customer's feedback architecture, to help deliver precise, relevant, and granular insights. Enterpret is the only product building custom natural language processing models for each customer, which helps teams unify all their customer feedback from every channel across all teams (surveys, support, social, sales and more). Our machine learning models then automatically tag, categorize and uncover customer insights that help product organizations build more strategically with the insights they need to drive revenue. We are solving complex problems in API design, analytics UI/UX and natural language processing, pushing the envelope of what's possible by applying first principle thinking. Interested in learning more? Reach out to us at [email protected]
- 网站
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https://www.enterpret.com
Enterpret的外部链接
- 所属行业
- 软件开发
- 规模
- 11-50 人
- 总部
- San Francisco
- 类型
- 私人持股
- 创立
- 2020
产品
![点击此处查看Enterpret]()
Enterpret
声誉管理软件
Enterpret is a Unified Customer Feedback Intelligence Platform. Leading product organizations use Enterpret to accurately leverage the Voice of the Customer in building best-in-class products. We automatically aggregate feedback from various sources such as support tickets, public reviews (App Stores, G2), survey responses, user interview recordings, social media, communities, etc, and analyze it using state-of-the-art NLPs to turn feedback into insights. What sets Enterpret apart is we: 1. Build customer-specific adaptive AI models that provide the most granular and accurate categorization of all customer feedback 2. Connect customer feedback to revenue impact to help product leaders confidently prioritize things that will actually move the needle for your business. Product organizations are using Enterpret to learn, listen, and take action so they can deliver the best customer experiences and more value to the business.
地点
Enterpret员工
动态
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Billboards weren’t enough—there are always more incredible Enterpret customers to celebrate. Tonight, three more standout CX leaders will light up the Las Vegas Strip... ?? Lauren Cunningham from Loom One of our very first customers—and a true innovator. Lauren leads with vision, delivering exceptional service and shapes product direction through deep, actionable customer insights. ?? Nir Ben-Ari from Vimeo A creative force in CX, Nir brings empathy, ingenuity, and fresh thinking to every challenge. He’s constantly redefining what great support looks like—and how it’s delivered. ?? Jil McKinney from Descript A master of operational excellence, Jil builds CX foundations that scale. Alongside her research counterpart Mike, she’s led some of the most impactful cross-functional VoC work we’ve seen. Remember we're spotlighting all customer-led leaders behind world-class experiences, and we want to hear from you! 1?? Tag a leader you admire for their dedication to customers 2?? Share why they inspire you 3?? On Friday, we’ll randomly select five of the tagged folks to receive a $100 gift card of their choice.
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?? Something big just went live on the Vegas Strip - and we'd love your help celebrating the leaders and teams who truly listen to their customers. All week long, we’re spotlighting the people behind world-class experiences—those who turn feedback into action and customer love. Now we want to hear from you ?? 1?? Tag a leader you admire for their dedication to customers 2?? Share why they inspire you 3?? On Friday, we’ll randomly select 5 tagged folks to receive a $100 gift card of their choice. We’ll go first...two of the best from two incredible customer-first companies: ?? Emma Auscher from Notion ?? Anna Esrov from Boll & Branch Let’s give customer-centric leaders the spotlight they deserve!
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Only 3% of companies consistently integrate customer insights into decision-making ?? ...even though customer-centric companies see 41% faster revenue growth, 49% higher profits, and 51% better retention. So, what’s going on with the 97% who aren't integrating insights? The reality is simple: it’s hard. But here’s the shift - what used to be hard (and even inconceivable) is now possible. AI is driving a customer intelligence transformation, making it easier than ever to turn raw feedback into competitive advantage.?Companies that leverage AI effectively aren’t just improving; they’re building moats. Our CEO, Varun, broke it down at The Montgomery Summit—how companies can seize this opportunity. Click through to learn more! (Stats from Forrester’s 2024 CX Index.)
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Are NPS and CSAT really telling you what you need to know, or just giving you feel-good numbers? With our latest NPS & CSAT Impact updates, you can finally see what’s driving these scores—and it’s not just surface-level data. - Uncover the factors that truly impact sentiment - Compare scores with & without key variables to get to the real story - Go beyond the metrics and start making data-driven decisions that actually move the needle See it in action: https://lnkd.in/e9fAEPMB
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A little teaser from Michael about how we're approaching aligning feedback to North Star metrics. Excited for what's to come ?? ?? ??
?? Epiphany of the week... I’ve spent years building Voice of Customer programs, but this week, I realized I’ve been approaching it backwards. I always believed that VoC programs were essential to becoming customer-centric, ultimately leading to better business outcomes. But during two customer conversations this week, we flipped the approach: we started by mapping customer feedback directly to each company's North Star metrics. Here's what changed immediately: ? Leaders quickly recognized the untapped potential of unstructured feedback—open-ended surveys, conversations, and qualitative insights that often get overlooked. ? We connected this qualitative feedback to clear customer segments and personas, making insights more relevant and actionable. ? The discussion shifted from theoretical best practices to practical strategy. Customer intelligence transformed from a "nice-to-have" into a must-have for driving business outcomes. This diagram illustrates exactly how qualitative customer insights drive strategic actions and measurable impact.?I think we're onto something here—if you're exploring similar ideas or want to share your experiences, I'd love to connect and keep refining this approach together!
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AI (Artificial Intelligence) + BI (Business Intelligence) = CI (Customer Intelligence) Check out our CEO Varun Sharma's post to see how customer intelligence is shaping the next category of leaders: https://lnkd.in/eaFa9KBk
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Enterpret转发了
Yesterday, I gave a talk at The Montgomery Summit on a very simple but powerful idea - AI(Artificial Intelligence) + BI (Business Intelligence) = CI (Customer Intelligence) The movement from on-prem to cloud was revolutionary for BI tooling, offering insane scalability and flexibility compared to before. The result is that every department, from finance to operations, has ground truth data on what's happened *in the past*, no matter the scale. The key qualifier here is "in the past". For example, for an e-commerce company, the statement "We had 15% more returns last month than expected". Good insight! Now, what? The last 24 months' advancements in AI have enabled the creation and intelligence on a new type of dataset, customer conversations, allowing teams to answer the 'Now, what?' " 23% of returns were from customers initially asking about the exchange policy first and could not get sufficient clarity". Business Intelligence reveals the insight. Customer Intelligence reveals the action on the insight. Trillions of dollars are lost every year across the world due to poor customer experience. Customer Intelligence will enable the emergence of significantly more productive and efficient enterprises. Let's brace ourselves for the reshuffling of category leaders in many, many categories over the next few years.