Engageware

?? Thank You for Making ReEngage 2024 Unforgettable! ?? We want to extend a heartfelt THANK YOU to everyone who joined us at our annual customer conference, ReEngage 2024! Your presence, enthusiasm, and insights made this event truly remarkable. From insightful speakers to engaging workshops and line dancing ??, we loved connecting with each of you. Together, we explored new ideas, shared experiences, and forged stronger partnerships. #ReEngage2024

Why Wealth Managers Trust Engageware’s Scheduler for Salesforce While traditional scheduling in wealth management wastes time and leads to missed opportunities, smart scheduling solutions automate the process, allowing clients to book through any channel. Advisors can focus on service, with automated reminders reducing no-shows and insights boosting productivity and growth. Check out more benefits: 1?? Boost Assets Under Management (AUM) with more high-value meetings ?? 2?? Free up advisors’ time with smart scheduling ?? 3?? Deliver seamless, omnichannel client experiences ?? 4?? Cut down on admin work ?? 5?? Streamline scheduling across every platform ?? To learn more, visit our page: https://hubs.li/Q02YP-ZL0 #WealthManagement #ClientEngagement #AdvisorProductivity #SmartScheduling

?? Excited to introduce our latest innovation in virtual assistance, Engageware’s Voice Virtual Assistant! ????? Imagine calling to schedule a health check-up—the experience is now smoother, faster, and more conversational than ever. Here’s how it works: ?? Conversational Booking: The assistant naturally guides you with questions like, “Where would you like to have the health check-up?” and “When would you like to schedule it?” ?? Flexible Rescheduling: Plans change? No problem. The assistant can seamlessly help you reschedule. ?? Confirmation & Reminders: Receive SMS confirmations and reminders, making the process effortless. Our Voice Virtual Assistant adapts to various accents and user needs, delivering a next-level experience. This is just the beginning of unlocking new possibilities in customer engagement! #VoiceAssistant #CustomerExperience #AppointmentScheduling #AI?

?? Are you ready to bridge the gap between generations in customer engagement? ?? Discover actionable insights on tailoring your customer engagement strategies to connect with every age group effectively. Here’s a sneak peek: ? Gen Z & Millennials: Prioritize digital channels and quick resolutions ? Gen X: Balance digital with personalized in-branch experiences ? Boomers: Maintain trust with transparency and reliable support Don’t miss out on the strategies that will keep your customer loyalty strong ??https://hubs.ly/Q02Ydvmy0 #CustomerEngagement #GenerationalInsights #FinancialServices #CustomerExperience

?? iTHINK Financial, a dynamic credit union exceeding 100,000 members embarked on a transformative journey with a central foundation at the core Engageware′s Knowledge Management platform. Stephen Johnson, AVP Administration & Marketing, shares how Engageware helped them build a content strategy aligned with employee and member needs. ?? Read the Success Story here: https://hubs.li/Q02Y5y3G0 #iThinkFinancial #CreditUnion #ContentExcellence #Engageware

?? Just wrapped up an incredible Engageware Innovation Webinar with two of the top product minds in our team Aparna Gude and Justin Smith! Together, we shared some game-changing advancements that we’ve rolled out in 2024 and offered a sneak peek into what’s ahead in 2025. 2024 Highlights: ?? Virtual Assistant across voice, web, live agent console, video banking, and video agent. ?? Generative AI-powered Virtual Assistant accessing both public and private knowledge bases, including PDF documents. ?? Advanced search capabilities leveraging Generative AI across public and private knowledge bases. ?? Updated Appointment Scheduling UI, seamlessly integrated with our Virtual Assistant. ??? User-friendly updates across the board to make appointment scheduling easier than ever. 2025 Sneak Peek: ?? Unified content sources for seamless channel-specific deployment. ?? Intelligent Analytics to drive decision-making. ?? Configurable Click-To-Schedule options and customized booking experience. …and so much more! Exciting times ahead at Engageware!

Honoring Our Heroes: Today, we pause to express our deepest gratitude to the veterans who have dedicated their lives to protecting our freedoms. Your courage and sacrifice inspire us every day. #VeteransDay #Gratitude #Service We thank and honor all those who have so bravely served our country. ??

?? How Did a Leading Telecom Implement AI Solutions in Just 22 Days and Transform Customer Service? Facing high call volumes and overwhelming service demands, NetUno Oficial needed a streamlined solution. With Engageware’s Virtual Assistant, they transformed their customer experience: ?? +200K sessions monthly – 90% managed by the Virtual Assistant, freeing up agents for complex tasks. ?? 47% fewer office visits – boosting operational efficiency across Venezuela. ? 97% accuracy in responses – building trust with quick, reliable answers. The impact? ?? A 50% reduction in call center volume and customer satisfaction soaring from 20% to 73%. Ready to see results like these? ??https://hubs.li/Q02XwPkM0 #CustomerEngagement #AI #Telecom #DigitalTransformation

?? Transform Your Customer Engagement to Boost Sales and Conversions ??? Watch our video to see how Engageware supercharges engagement for banks and credit unions. From intelligent virtual assistants that recognize and assist customers to providing tailored conversion opportunities, we make every interaction count. Discover the future of customer engagement ?? #BankingInnovation #CreditUnions #CustomerEngagement #Engageware?

Mercantil Seguros Optimizes Digital Transactions with 97% Resolution via Virtual Assistant ?? As a leading insurance provider, Mercantil Seguros faced high customer service demands and turned to Engageware’s AI Virtual Assistant to streamline operations and elevate customer experience—all within just 8 weeks. Here’s what they achieved with Engageware’s solution: ?? 30,000 automated inquiries handled monthly – delivering instant, reliable support. ?? 97% resolution rate – boosting customer satisfaction and trust. ?? 40% reduction in support tickets – empowering agents to focus on more complex inquiries. ?? 246,000 monthly transactional actions – enabling seamless banking operations. “When we saw Engageware’s solution, the choice was clear. It provided a ready-to-use platform that allowed for quick and simple integration.” – Nicolás Araque, Product Development Manager, Mercantil Seguros Curious to learn more? Explore the full success story here ?? https://hubs.li/Q02X8hyr0 #CustomerEngagement #AIAutomation #DigitalTransformation #InsuranceInnovation