Empeiric

Present, engaged leaders foster trust and loyalty.

"Disengaged Employees Break the Customer Experience—Every Time" Your customer experience is only as strong as your employees’ engagement. Ron Johnson, former CEO of J.C. Penney was a leader that Ignored employee engaged and he paid for it with his position. When Johnson took over as CEO in 2011, he made sweeping changes. He removed discounts, changed the pricing strategy, and rebranded the stores, all without consulting the employees or understanding customer preferences. The result? ?? Employees felt unheard and undervalued. ?? Morale plummeted. ?? Customer service deteriorated. Within two years, sales dropped by 32%, and Johnson was ousted. ?? The lesson? Disengaged employees = disappointed customers. Because when employees feel ignored, they stop caring. ?? They become indifferent, not empathetic. ?? They cut corners instead of going the extra mile. ?? They follow rules, but they stop solving problems. ?? So, how can you prevent disengagement from breaking your business? Start by stopping these 7 disengagement killers: 1?? Stop setting unclear expectations ?? Vague goals confuse employees. ?? Clear, measurable objectives give them direction and purpose. 2?? Stop unnecessary rules ?? Too many rules feel restrictive. ?? Flexible guidelines empower creativity and autonomy. 3?? Stop poorly designed work ?? Inefficient processes frustrate employees. ?? Streamlined workflows let them focus on delivering value. 4?? Stop unproductive meetings ?? Endless, unfocused meetings drain energy. ?? Well-structured, purposeful meetings drive alignment. 5?? Stop the lack of follow-up ?? Empty promises kill trust. ?? Consistent follow-up shows commitment to action. 6?? Stop internal competition ?? Fighting each other stifles collaboration. ?? Competing against external rivals drives innovation. 7?? Stop being invisible ?? Distant leaders create disconnection. ?? Present, engaged leaders foster trust and loyalty. ?? The bottom line: Your employees are stakeholders in your business, not just staff. If you want exceptional customer experiences, prioritize employee engagement first. ? What’s one thing your organization does to keep employees engaged? Drop your thoughts below! ?? Share your story! Let me know, I want to learn from you. ?? Repost to remind all about the value of employee engagement. ? Samson Akinola for more insights on leadership, customer service, and problem-solving.

Listening first makes your response meaningful.

"Listen With Your Ears and Heart! Because Real Leaders Don’t Interrupt" Active listening isn’t some trendy leadership buzzword, it’s been around for centuries. Just ask Fran?ois de La Rochefoucauld. Back in the 16th century, this French philosopher declared: ?? “To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.” Yet, here we are in the 21st century, still talking over people. ?? Still interrupting before the other person finishes. ?? Still claiming we know the answer before we’ve even heard the question. But today, one leader is proving that active listening is still the ultimate leadership superpower. Which is my guy, Satya Nadella. When he took over as CEO of Microsoft in 2014, the tech giant was losing its edge. The culture? Cutthroat and competitive. The leadership? Out of touch with employees and customers. So, what did Nadella do? He didn’t come in with all the answers, he came in with questions. He actively listened: ? To employees who had felt unheard for years. ? To customers whose frustrations were overlooked. ? To market feedback that others ignored. In his book Hit Refresh, Nadella shares that the foundation of his leadership is empathy and empathy begins with listening. By embracing feedback, Microsoft shifted from rigid competition to collaborative innovation. And the results? ?? More accessible technology. ?? A more inclusive workplace. ?? And a revitalized Microsoft, once again leading the industry. ?? Here’s the truth: If you’re talking more than you’re listening, you’re not leading, you’re just broadcasting. Listening first makes your response meaningful. It makes your leadership impactful. ? So, are you listening first before you reply? Or are you just waiting for your turn to speak? Drop a ?? below if you’ve seen the power of real listening in action. Share your story! Let me know, I want to learn from you. Drop your views in the comments! ?? Repost to remind all about the value of active listening. ? Samson Akinola for more insights on leadership, customer service, and problem-solving.

When you understand your strengths, you build a life true to who you are.

"Wonder Is the Beginning of WISDOM." True wisdom starts with curiosity. The kind that makes you question, explore, and seek to understand not just what exists but why it exists. Just ask Matt Mullenweg, the co-founder of WordPress. At 18 years old, Matt loved blogging. He used a platform called b2/cafelog to share his thoughts and pictures. But then, the platform was discontinued, no more updates, no future improvements. Most people would have accepted it. Not Matt. Curiosity wouldn’t let him. Instead of moving on, he wondered: ?? “What if I could improve this myself?” So, he teamed up with Mike Little. Together, they built a blogging platform on top of b2/cafelog, adding the features they wanted. In 2003, they launched the first version of WordPress and the rest is history. ? Today, WordPress powers 39.6% of the internet. ? Over 400 million people visit WordPress sites every month. ? And it all started with one curious teenager refusing to let go of his passion. ?? Here’s the lesson: 1?? Curiosity unlocks opportunity → The answers to your biggest questions are waiting to be explored. 2?? Discover your passion early → By following what intrigues you, you uncover your true skills. 3?? Know yourself deeply → When you understand your strengths, you build a life true to who you are. Curiosity is the spark that lights the fire of wisdom. What question are you curious enough to chase? Share it below. ?? Let me know, I want to learn from you. Drop your views in the comments! ?? Repost to remind all about the value of curiosity. ? Samson Akinola for more insights on leadership, customer service, and problem-solving.

Stop micromanaging → Hire people who are smarter than you.

"It May Sound Strange, but Many Champions Are Made Champions by Setbacks." Sometimes, it takes falling to rise higher. Shizu Okusa, founder of the wellness brand Apothékary is great example. Her first business, Jrink, was her passion project but it struggled. Despite running for seven years, the cold-pressed juice company couldn’t generate enough revenue to survive. Why? ? Fresh ingredients spoiled quickly → increasing costs. ? Okusa micromanaged → believing she always knew best. ? She hesitated to trust her team → holding the business back. After Jrink’s failure, Okusa didn’t blame the market or her team. Instead, she looked in the mirror and said: ?? “I am the problem.” She learned from her setback and took a different approach with Apothékary: ?? She hired people smarter than her in key areas. ?? She trusted them to do their jobs without micromanaging. ?? She focused on her strengths and handed off her weaknesses. The result? Apothékary now generates over $20 million in annual revenue. ? Champions own their setbacks. ? They fix what’s broken instead of making excuses. ? They build stronger teams by stepping out of their own way. ?? If you want to turn your setbacks into comebacks: 1?? Stop micromanaging → Hire people who are smarter than you. 2?? Be accountable → Don’t blame, fix. 3?? Trust your team → Empower them to succeed. Setbacks can crown you as a champion — if you let them. What setback have you turned into a comeback? Share your story below. ?? Share your story! Let me know, I want to learn from you. Drop your views in the comments! ?? Repost to remind all about the value of self-belief. ? Samson Akinola for more insights on leadership, customer service, and problem-solving.

?? You’ll be challenged — but you must stand tall.

"Whoever Fears the Sun Will Never Be a CHIEF." If you want to lead, grow, and succeed, you have to be bold enough to stand your ground , even when it’s uncomfortable. Drew Houston is a prime example of a chief, the founder of Dropbox. Imagine walking into Steve Jobs’ office and being offered a chance to join Apple. For many, it would be a dream opportunity. But Houston said no. Jobs saw Dropbox as “a feature, not a product” and wanted to acquire the company. Houston disagreed. He believed in his vision of building an independent, stand-alone platform. That decision wasn’t easy , but it paid off. Today, Dropbox is worth $8-10 billion. ? Leaders know when to say no. ? They protect their vision, even when others doubt it. ? They face the heat and keep moving forward. If you want to be a chief, you can’t be afraid of the sun: ?? You’ll face resistance — but you must hold firm. ?? You’ll be underestimated — but you must keep building. ?? You’ll be challenged — but you must stand tall. So, what “no” do you need to say today to protect your vision? Share your story! Let me know, I want to learn from you. Drop your views in the comments! ?? Repost to remind all about the value of self-belief. ? Samson Akinola for more insights on leadership, customer service, and problem-solving.