Empath

Empath

计算机和网络安全

Tampa,FL 2,745 位关注者

Cultivating Talent for Every Role. Develop Your People, Grow Your MSP.

关于我们

Empath is the only learning and accountability platform tailored for MSPs, we help you standardize employee development through personalized learning pathways. Want to know more? Stay tuned!

网站
https://www.empathmsp.com/
所属行业
计算机和网络安全
规模
2-10 人
总部
Tampa,FL
类型
私人持股
创立
2022
领域
education、accountability、msp、cybersecurity、sales、marketing、customer success、growth和leadership

地点

Empath员工

动态

  • 查看Empath的公司主页,图片

    2,745 位关注者

    Today, we’re serving up some gratitude (with a side of humor!) because we wouldn’t be here without the amazing people who make the MSP space the best space. ?? To our partners: Thank you for trusting us to be part of your journey. You inspire us to keep innovating every day. ?? To our Empath Navigators and community educators: You guys are the real MVPs, guiding the community with wisdom, patience, and (let's be honest) legendary PowerPoint skills. ?? To the vendors in the community: Your tireless efforts to empower MSPs make a real difference. Thanks for being the unsung heroes in every quarter’s growth story. ?? To the whole MSP community: You’re the heartbeat of everything we do. Your passion, resilience, and willingness to adapt make this industry truly special. Thank you for showing up every day, tackling challenges, and pushing boundaries. We’re beyond thankful to be part of such an incredible ecosystem. So, pull up a chair at the Empath table, grab a slice of virtual pie, and let's celebrate today! ?????? Happy Thanksgiving! ?????? ?? Who can guess the people featured in this image? Drop your answers below – winner gets an extra helping of bragging rights! #Thanksgiving #MSP #Empath

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    2,745 位关注者

    What separates good teams from great ones? It’s not just knowledge—it’s the ability to practice, refine, and consistently deliver. If your #MSP team struggles with confidence or stumbles during client challenges, it’s time to rethink your approach. Imagine turning everyday practice into unstoppable expertise and unwavering client trust. Empath's "Building a Culture of Practice" course with Robert Gillette, is designed to help your team grow and improve performance. Here’s what you’ll gain: ?? Turn Knowledge into Expertise: Master structured, purposeful practice that builds technical skill and confidence. ?? Boost Team Confidence: Equip your team to tackle challenges seamlessly and inspire trust in every interaction. ?? Foster a Growth-Driven Culture: Create a collaborative environment that prioritizes continuous improvement and exceptional client outcomes. ?? Lead with Impact: Discover leadership techniques to cultivate resilience and authenticity in your team. Success doesn’t just happen—it’s built through practice. Take the first step to transforming your team today. ?? https://hubs.la/Q02XN61s0

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    2,745 位关注者

    ?? What if your MSP could confidently deliver top-notch security services that your clients can’t resist? With Stan Golubchik’s 17+ years of cybersecurity expertise, The Fundamentals of MSP Security Operations course is your ticket to building an efficient, scalable, and profitable security practice. Here's what's in store for you in this latest Empath course: ?? Learn to build or enhance your Security Operations Center (SoC) or Managed Detection and Response (MDR) service with practical, scalable strategies. ?? From endpoint detection systems to security analytics, gain the technical knowledge to implement powerful solutions immediately. ?? Understand the business side of cybersecurity—how to package, price, and position your offerings for maximum impact. ?? Discover how to create an efficient team and workflows that grow with your business. Whether you're aiming to better serve existing clients or attract new ones, this course equips your team with the tools and strategies to elevate your security offerings immediately. ?? Add this course to your team's Learning Pathways and transform your MSP's security capabilities! https://hubs.la/Q02ZnS_f0

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    2,745 位关注者

    Are you managing clients – or are they managing you? ?? ?? It’s Happening TOMORROW! ?? The Elephant in the Room - Episode 29: The Good, The Bad, and the Ugly ?? Nov 26, 2024 | 2 PM - 3 PM ET This is the client management reality check you’ve been waiting for. Hosts Alex Farling and Kyle Christensen will break down the strategies every #MSP needs to seize control of their client relationships and turn 2025 into a year of financial empowerment. We’ll uncover: ?? The clients who drive growth ?? The ones who drain your resources ?? And those that test your profit margins Get the roadmap to build a profitable client portfolio and take charge of your future. ?? Don’t miss this live event – be there to start transforming your approach! Set your reminder and join LIVE! https://hubs.la/Q02Zk7880 Your success in 2025 starts here. #ElephantInTheRoom #EITR

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    2,745 位关注者

    ??? #SpicyMonday take: "You're so smitten with certifications, you've friend-zoned soft skills!" Let’s face it, #MSPs: we love our tools, our certifications, and our technical wizardry. And sure, they’re essential. But here’s a hard truth: soft skills are what make or break your business, and most of us are dropping the ball when it comes to prioritizing them. Consider this: ?? LinkedIn reports 92% of hiring pros say soft skills are more important than technical ones. ?? Harvard research found 85% of job success stems from soft skills, while technical skills? Just 15%. ??Meanwhile, most MSPs dump 70% or more of their training budgets into tech know-how, leaving soft skills to fend for themselves. Why does this matter? Because your clients don’t remember the firewall you configured perfectly. They remember how you handled the call when their server crashed, their boss was yelling, and their entire team couldn’t work. That’s soft skills at play. Here’s why soft skills should matter to you: ?? Empathy during a meltdown wins clients for life. Tech fixes are replaceable—strong relationships aren’t. ?? Poor communication turns your service desk into a battleground. Want faster resolutions? Teach your team how to talk to each other. ?? You can’t upsell a client if you can’t even read the room during a meeting. Soft skills = business growth. MSPs preach accountability, yet we fail to hold ourselves accountable for the soft skills gap. Training isn’t just plugging people into technical bootcamps—it’s teaching them how to listen, negotiate, and say, “I hear you, and we’ll fix it.” And since it’s Thanksgiving season, let me say this: Gratitude is the ultimate soft skill. Showing appreciation to your clients and your team takes zero effort but delivers infinite ROI. Your clients need to feel valued. Your team needs to feel seen. So, this Thanksgiving, don’t just give thanks—show it. Invest in the soft skills that make your team unstoppable. They’ll thank you, your clients will thank you, and hey, your bottom line will too. What’s one soft skill you think the MSP industry is seriously lacking? Let’s talk about it below. ?? ---------------------------------------------------- ?? Fun Fact: The most viewed courses on Empath right now? They’re all about soft skills. Yup, things like communication, leadership, and negotiation. Why? Because MSPs are finally waking up to this truth: you can’t just fix things; you have to connect with people.

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    2,745 位关注者

    ?????? Who’s got the bright ideas? Let’s bring 'em forward! Listen up, meme enthusiasts and MSP masterminds! You know that friend with THE BEST talk idea—the one who rants at lunch like they’re already on stage? Or maybe that colleague who drops brilliance in Slack and then shrugs it off like it’s NBD? Tag them. Right now. ?? At RejectionCon, we’re giving the “unheard geniuses” their moment in the spotlight. No gatekeeping. No rejection emails. Just pure, unfiltered knowledge bombs being dropped left, right, and center. BOOM ?? ?? Got a buddy who’s always dropping ?? takes? Tag 'em. ?? Know someone with a killer talk that got rejected? Tag 'em. ?? Or maybe it’s you? No shame—tag YOURSELF. ?? We want YOU to share that brilliance! Let’s make sure those amazing talks don’t stay hidden in Google Docs or the Notes app. The community needs them! ?? Submit rejected talks here: https://hubs.la/Q02Z9q8c0

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    2,745 位关注者

    ?? Ever watched an Empath Live Stream and thought, "Wow, John REALLY needs to see this—it’s exactly what he was asking about last week!" Well, now you can make it happen! We're happy to announce the ability for managers to assign Live Streams directly to their team’s Learning Pathways. Whether it’s an episode of The Elephant in the Room with Alex Farling & Kyle Christensen or a deep dive into Cybersecurity and vCIO with Wes Spencer in one of his AMAs, you can ensure your team doesn’t miss a beat—while keeping them equipped and entertained! This isn’t just about learning; it’s about creating those “Aha!” moments that drive growth and boost confidence across your team. How to make the most of it? 1?? Spot an episode that sparks ideas. 2?? Assign it to the team member or group who NEEDS it. 3?? Watch them thrive, learn, and bring that knowledge back to work! Ready to keep your team at the top of their game? Try the new feature today and keep your team learning, laughing, and leveling up. Log in now at https://hubs.la/Q02Zc3gh0

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    2,745 位关注者

    ??Your client’s internet is down vs. a server issue impacting multiple clients. Which do you handle first? Is this really urgent, or just loud? In this clip from the course "The Foundations of MSP Dispatching", Cassie Kerr of Pivotal Crew dives into one of the biggest challenges MSP dispatchers face: balancing impact and urgency to make smarter prioritization decisions. If your team’s dispatcher is still struggling to distinguish between what’s truly urgent and what’s impactful, it’s time to cut through the chaos! Help them master prioritization and take control like a pro. With this course, your dispatchers will gain the skills to make smarter decisions and keep operations running smoothly. Add this course to your team’s learning pathway today and level up their dispatching game! ?? https://hubs.la/Q02Z20yn0

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    2,745 位关注者

    ? It’s time to turn those dreaded Quarterly Business Reviews (QBRs) into Strategic Business Reviews (SBRs) that clients actually look forward to! Imagine walking out of every business review with clients feeling excited, more connected, and ready to buy from you again. Yes, it’s possible—and it’s simpler than you think... In this course you'll learn: ?? Transform Boring Reviews: Learn how to position yourself as a trusted advisor, not just a vendor. ?? Plug-n-Play Presentations: Get a ready-to-use PowerPoint deck from Jeff Loehr and Joe Rojas that’s customizable and client-ready. ?? Effortless Setup: Use our Schedule-It-For-You automation to save time and keep you organized without the headache. ?? Keep Clients Happy and Boost Sales: Discover techniques to keep clients coming back, asking for more, and increasing revenue with every interaction. ?? Ready to leave 'em begging for more? Access "Leave 'Em Begging for More SBR" only at Empath! https://hubs.la/Q02XGRqV0

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