Empath

?? Herd Huddle Alert! Last Month Was a Blast—Let’s Do It Again! ?? Our March Herd Huddle was filled with great conversations, big ideas, and maybe even a few bad IT jokes.?? We heard your feedback, shared exciting updates, and walked away with insights that are shaping what’s next. Let’s keep the momentum (and the fun) going! Join us on April 4th at 2:00 PM ET for the next Herd Huddle, where we’ll: ? Walk through the latest updates, features, and courses we’ve rolled out ? Share what’s coming next for Empath ? Most importantly—hear from YOU! If you joined last time, you know these meetups are where the real magic happens. If you missed it, don’t make the same mistake twice! Bring your feedback, your questions, and maybe even your best IT meme. ?? April 4th ? 2:00 - 3:00 PM ET RSVP now and let’s make this another great one! ???? #HerdHuddle #EmpathCommunity

?? RejectionCon’25 – DAY 1 LINEUP DROPPED! ?? You thought rejection was the end? Think again. These speakers took their rejected talks and turned them into must-hear sessions you won’t find at any other conference. Here’s what’s coming at you ???? -------------------------------------------------- ?? 1:30–2:15 PM ET — Breakout 1 ?? Leadership is Language Shawn P. Walsh, MBA, CEO, Encore Strategic Consulting, LLO ?? From Burnout to Brilliance: Revitalizing Support Teams Matthew Pincus, Founder, Helpt ?? Stack Risk Analysis: Stubbornly Secure for the Good of Customer and MSP Eric Sundt, VCISO and Team Lead, Coretelligent ?? Breaking Down Silos Between Sales and Service Dori Spade, President, Call To Action LLO Lisa Shorr, Brand Expert, Shorr Success -------------------------------------------------- ?? 2:20–3:05 PM ET — Breakout 2 ?? Attracting the Right Talent in the Digital Age Amanda Lachapelle, VP/COO, B4 Networks Inc. ?? Navigating Success: Project Management for MSPs Louis Bagdonas, Sr. Program Manager, Moovila ?? IAM Not Who I Say IAM: The Site of Deepfake John L., Head of Infrastructure & Platform Services, Kayne Anderson Capital Advisors, L.P. ?? “Reseller” is Not a Dirty Word Ryan Burton, VP of Vendor Marketplace Strategy, Pax8 -------------------------------------------------- ?? 3:10–3:55 PM ET — Main Stage ?? The Critical Culture Controls Framework Jordan Silva, Director of Managed Services, Mirazon -------------------------------------------------- ?? 4:00–4:45 PM ET — Closing Power Talk ?? Poverty Charges Interest Chris Sanders, CEO, Rural Technology Fund -------------------------------------------------- ??? Registration is FREE (or contribute to a greater cause!)– but space is limited. Secure your spot and get access to the boldest, freshest, most authentic voices in the MSP space. ?? https://lnkd.in/gYCUxp3C #RejectionCon25

? Frustrated with Outdated MSP Training? ? Scattered content, low engagement, and no real accountability—traditional MSP training just isn’t cutting it. Empath is changing that. Join Wes Spencer & Keith Craig for The MSP Education Revolution, where we’ll show you how Empath is reshaping MSP training with a smarter, more effective approach designed for real-world results. This isn’t just a walkthrough—it’s a new way forward. ?? April 3rd ? 1:00 - 2:00 PM ET ?? Ready to train better, faster, and smarter? Be part of the revolution. #MSPEduRevolution

Your team isn’t just your greatest asset — they’re your competitive edge. ?? But here’s the challenge: If they’re not learning and growing, your MSP is falling behind. We’ve worked with countless MSPs, and the truth is: ?? Throwing random courses at your team won’t drive growth. You need a strategy that makes learning stick — and actually moves the needle. That's why we're sharing this: 5 Proven Ways to Help Your Team Upskill — and Actually Stick with It! From protecting learning time to gamifying the process, these are battle-tested tips that MSP leaders are using today to grow their people — and their business. ?? Swipe through the carousel for practical ideas you can use right now. ------------------------------------------------- Want help building a real learning culture in your MSP? That’s exactly what we help with at Empath — where MSP teams go to upskill, stay accountable, and grow faster. ?? Let’s chat. Book a quick demo here: https://empathmsp.com/demo

The Huntress Roadshow - Orlando is happening TODAY, and our very own Wes Spencer is in the thick of it—talking #MSP growth, cybersecurity, and maybe… plotting world domination from inside a tank? ?? Question for the crowd: Do you think Wes is a natural behind the controls of a military-grade tank, or should we all be slightly concerned? If you're at the event, find Wes, chat about MSP defense strategies, and maybe challenge him to a tank obstacle showdown. If you're not… well, FOMO is real. There’s still time to catch the action—event deets here: ?? https://hubs.la/Q03cG-XW0 #Huntress #Empath

When IT issues pile up, do you feel like your team is always putting out fires instead of preventing them? It’s time to change the game. Google’s IT Support Certification is now available on Empath! This 5-part course series covers everything your IT support team needs to be proactive and effective—from computer basics and networking to security, troubleshooting, and career growth. Whether they’re just starting out or need a refresher, this course delivers real-world skills that make an impact. ?? What Your Team Will Gain: ?? A Strong IT Foundation – Hardware, OS, and troubleshooting know-how to handle daily IT tasks like a pro. ?? Master Troubleshooting & Security – Reduce downtime with efficient problem-solving and secure IT environments. ?? Future-Proof Career Skills – Professionalism, customer service, and IT best practices to grow in the field. Don’t just fix IT problems—get ahead of them! ?? Upskill your team today! Access the courses now at Empath: https://hubs.la/Q0380nWQ0

???? You compete on talent—whether you realize it or not. Keith Craig, Empath’s Head of Learning Design & Innovation said it best: “2022 talent stack is not a competitive advantage in 2025 or 2026.” Let that sink in. If you're not updating your talent resources the same way you update your technical resources, you're falling behind. ??? You wouldn't run outdated tech. ?? So why run outdated teams? #MSPs win or lose based on their people—and we’re here to help you win. Join us at the next session of The MSP Education Revolution – a group demo where we show how Empath is solving real-world onboarding, upskilling, and skills gap challenges for MSPs like yours. Let’s future-proof your team. Join us here ?? https://hubs.la/Q03ctR3P0 #MSPEducationRevolution #Empath

?? AI, MSPs, and Empath—Oh My! We’re rolling into Louisville, KY this April 15-17, 2025 for the MSP AI Revolution hosted by 7 Figure MSP?—and we’re not just showing up… Empath is a proud sponsor of this future-forward, AI-powered, brain-boosting event! ??? Here’s what’s going down: ?? Game-changing AI strategies built just for MSPs ?? Real-world tactics to scale smarter—not harder ?? Networking with top-tier MSPs (and us—definitely us) ?? Bonus: Kentucky hospitality, derby vibes, and maybe a mint julep or two ?? ?? Want in? We’ve got a booth AND a stack of VIP tickets to give away. These babies normally go for $500 a pop, but we’ve got the hookup for our Empath crew. Drop an “MSP” below and we’ll slide into your DMs with the details. First come, first served—so don’t snooze on this one! Let’s make your MSP AI-ready and growth-focused. We’ll see you in Louisville? ??

?? Empath Partners (aka Empathians)! Ready to shape what’s next? The next Herd Meetup is happening this Friday, March 21st at 2PM ET— and you are at the center of it all. Empath isn’t built in a vacuum—it’s built with you, for you. Your feedback fuels every update, every new feature, and every course we roll out. These meetups aren’t just to show off what’s new (though we love doing that)—they’re our chance to hear from you, understand what your MSP needs most, and make sure we’re delivering real value where it counts. ?? It’s also your chance to keep us accountable—did we deliver on the promises we made? What do you need from us next? Let’s talk about it. Let’s build Empath together. Your voice = real impact. ?? Mark your calendars and let your voices be herd: https://hubs.la/Q03cgb990 We’ll see you there!

?? Launching vCIO Services? Don’t Make This Common Mistake. ?? Most MSPs want to offer vCIO services—but hesitate because it feels like just another thing piled on the plate. ?? Good news: It doesn’t have to be that way. TOMORROW, join Alex Farling, Kyle Christensen, and special guest Craig Anderson, Director of Operations at Machado, on The Elephant in the Room as they reveal how to launch vCIO services without the overwhelm. ?? You’ll learn: ? Why less is more when starting vCIO ? How to tie vCIO into QBRs that actually move the needle ? Real strategies from someone doing it in the trenches If you’re ready to offer real value to clients without burning out your team, this is a can’t-miss conversation. ?? Live tomorrow, March 18, 2PM ET — don’t miss it! ?? https://hubs.la/Q03c7L1Z0 #EITR #Empath