Empath

?? RejectionCon’25 – DAY 2 LINEUP DROPPED! ?? Thought Day 1 set the bar high? Day 2 speakers are ready to raise it even further. These sessions aren’t ordinary—they’re the bold, brilliant ideas initially rejected but too valuable to miss. ?? Here's what's waiting for you ?? --------------------------------------------- ?? 1:00–1:45 PM ET — Opening Keynote ?? Leads Are Overrated: Smash Your MRR Goals with One Conversation Per Week Brian Gillette, Founder/CEO, Feel-Good MSP --------------------------------------------- ?? 2:00–2:45 PM ET — Breakout 1 ?? Leadership at the Edge Bryon Beilman, Author, Innovator & Public Speaker, Beilman.com ?? Gamifying Service Desks: Turning Metrics Into Motivation Dustin Puryear, Founder, Giant Rocketship ?? Minimize Risk, Maximize Profits: The MSP Security, Compliance, and vCISO Playbook Tim Golden, Founder & CEO, Compliance Scorecard ?? Leverage Your Intergenerational Workforce Heather Noggle, Owner & Strategic Business Advisor, Codistac --------------------------------------------- ?? 2:45–3:30 PM ET — Breakout 2 ?? Leading Up Without Freaking Everyone Out Tara Rummer, MSP Channel Captain, ImmyBot; Business Advisor, Immense Networks ?? Conquering "Oh Crap!": Alleviating Cyber Attack Anxiety Will Brooks, Channel Chief, FifthWall Solutions ?? Ring to Win: How Picking Up the Phone Transforms MSP Sales and Service Delivery ?? Megan Killion ??, Chief Consultant, MKC Agency --------------------------------------------- ?? 3:35–4:20 PM ET — Main Stage ?? Stop Selling Cyber: Build a “Virtuous Sales Funnel” through vCISO Reporting Jesse Miller, Founder, PowerPSA Consulting --------------------------------------------- ?? 4:20–4:35 PM ET — Closing Remarks ?? Empath Co-Founders: Alex Farling, Kyle Christensen, and Wes Spencer Wrapping it up strong—real talk, real insights, real community. --------------------------------------------- ??? Registration is FREE! But if you'd like to pay it forward, we welcome any support you can offer to the Rural Technology Fund, helping bridge technology gaps in rural communities. ?? https://lnkd.in/gPenCSQm #RejectionCon25

Guess who’s headed to Vegas? Our very own Kyle Christensen, is speaking at the 2025 Dental Integrators Association (DIA) Annual Conference! His session? Oh, just a little something called: ?? "Deconstructing Scalability: Turning Expectations Into Real-World Profits." Kyle’s diving deep into what it really takes to scale an MSP business—and not just scale, but actually turn those high-level goals into dollars and sense. ??? April 10-12, 2025 ?? New York-New York Hotel & Casino, Las Vegas, NV Check it out and learn more about the event here: https://hubs.la/Q03dF6jr0

?? Why do some MSPs crush project profitability while others bleed margin? Top MSPs leverage operational maturity to turn projects into profit centers—while others struggle to keep their teams busy and their margins healthy. So, what’s the secret? And how can you stop projects from sinking your P&L? Join us as we break it all down with Louis Bagdonas, Senior Program Manager at Moovila in our next episode! ?? Episode 34 drops soon—don’t miss it! #ElephantInTheRoom #Podcast #MSP #Profitability #ProjectManagement #ITLeadership #Moovila

Too Many Tickets, Too Few Hands? Or the Other Way Around? ??♂? Ever feel like your MSP is stuck in a feast-or-famine cycle—either overloaded with work or waiting for something to do? Balancing capacity and availability isn’t just about numbers—it’s a soft skill that separates great service managers from the rest. Dean's latest course on Empath, "Balancing Capacity and Availability", helps you find that equilibrium—so your team operates efficiently without burnout or wasted resources. Why This Soft Skill Matters: ? Master the balancing act – Optimize workloads while maintaining uptime. ? Reduce downtime & improve efficiency – Avoid common resource management pitfalls. ? Boost customer satisfaction – Keep clients happy with smoother, more reliable service delivery. The best MSPs don’t just react—they plan ahead. ?? Take control of your operations—enroll now on Empath! https://hubs.la/Q038-Mp20

We’ve entered CyberFOX SecureIT Summit mode! ???? Alex Farling, Wes Spencer, and Kyle Christensen have officially landed—and they’re not just here to shake hands. They’re here to shake up the way MSPs think about learning, leadership, and security. The crew is geared up to help you: ? Rethink how your team trains ? Build real accountability (not just buzzwords) ? Survive Kyle’s legendary dad jokes (no guarantees) ??See us in the wild? Snap a pic, tag us, and come say hi. Let’s get this summit started.

?? Sales & Account Management AMA with Alex Farling! ?? Get ready for an unfiltered, no-BS session with Alex Farling, a sales and account management powerhouse! Whether you’re struggling to close deals, retain clients, or scale your strategy, Alex is bringing real-world insights, hard-hitting advice, and proven tactics to help you win. ?? No fluff. Just straight answers. ?? Drop your questions, tune in, and level up your sales game! ?? #AMA #Sales #MSP

Unlock new perspectives on MSP projects! ??? Join Todd and Kyle for a deep dive into overlooked and deconstructed areas of MSP projects. Don’t miss this insightful conversation! ?? #MSP #ITLeadership #TechTalk

?? You wouldn’t skip patching a vulnerability in your tech stack... So why ignore the gaps in your talent stack? #MSPs are great at keeping their tools up to date—but when it comes to training their teams? It’s often outdated, inconsistent, and missing accountability. And that’s a risk you can’t afford to leave unpatched. Join us for The MSP Education Revolution — a group demo event where we rethink what training should look like for MSPs. ? See how Empath helps you scale training ? Build a culture of accountability ? Retain top talent in a competitive market This isn’t just a walkthrough. It’s a wake-up call. Save your spot!

Our very own Christopher Long and the Empath team have been busy cooking up more magic at the Empath lab—and trust us, you're gonna want to see this! ?? Their latest creation? Say goodbye to content creation friction—Hello, Empath’s new Built-In Recorder! Imagine Loom-style recording, built directly into Empath—no extra tools needed, no hassle involved: ?? Quickly capture your screen, camera, or both—right within Empath! ? Record walkthroughs, demos, or mini-lessons effortlessly ?? Videos auto-upload securely to Empath (no public surprises!) ? Place recordings instantly into your courses and pathways And yes, we're lovingly calling it the "Long Recorder" (unless we come up with a better one ??)—because genius deserves recognition (and good puns). It's in beta now, with UI tweaks and extra polish coming your way soon. But wait—there’s more! The latest round of updates also include: ? Squashed Bugs: No more progress-report glitches for large groups (100+). Course labeling and knowledge-check numbering now tidy and clear! ? Easier Coding: Embed code snippets into your lessons—SQL, JavaScript, Java, and more—with syntax highlighting for crystal-clear teaching. ? PSA Integration (Hello, ConnectWise!): Seamlessly create weekly training tickets, accurately logged without double entries. More integrations coming soon! ? New Dashboard Teaser: Beautiful, intuitive, data-rich dashboard dropping soon—simplifying your team's learning journey. ? Microsoft Learn & Community Features: Soon, easily access Microsoft Learn’s entire catalog and dive into new community components—Empath’s got big things brewing! Want early updates and to shape the future of Empath? Join us at our next Herd Meetup: https://hubs.la/Q03dgZP50 Your feedback is the magic ingredient that keeps Empath innovative and tailored just for you. ?? #Empath #PlatformUpdates

Cybersecurity training as clear as mud? ?? Yeah, we’ve been there. That’s why Empath’s got your back (and your sanity) with our latest release: The Google Cybersecurity Certificate Course – now MSP-ready! We’ve taken Google’s top-tier YouTube playlist and restructured it into eight interactive, easy-to-follow courses—built specifically for MSP teams. So you can train smarter, not harder. Here’s what your team will gain from this streamlined 8-course series: ?? Core cybersecurity concepts + risk management best practices ?? Hands-on experience with Linux, SQL, and Python automation ?? Critical networking protocols and protections ?? Real-world skills in threat modeling and incident response ?? Pro-level growth: effective communication, ethical practices, and job readiness No more fragmented training. Just a clear path to upskill your team and boost your cybersecurity game. ?? Start learning today on Empath: ?? https://hubs.la/Q03d8_Kf0