Empath

Too Many Tickets, Too Few Hands? Or the Other Way Around? ??♂? Ever feel like your MSP is stuck in a feast-or-famine cycle—either overloaded with work or waiting for something to do? Balancing capacity and availability isn’t just about numbers—it’s a soft skill that separates great service managers from the rest. Dean's latest course on Empath, "Balancing Capacity and Availability", helps you find that equilibrium—so your team operates efficiently without burnout or wasted resources. Why This Soft Skill Matters: ? Master the balancing act – Optimize workloads while maintaining uptime. ? Reduce downtime & improve efficiency – Avoid common resource management pitfalls. ? Boost customer satisfaction – Keep clients happy with smoother, more reliable service delivery. The best MSPs don’t just react—they plan ahead. ?? Take control of your operations—enroll now on Empath! https://hubs.la/Q038-Mp20

We’ve entered CyberFOX SecureIT Summit mode! ???? Alex Farling, Wes Spencer, and Kyle Christensen have officially landed—and they’re not just here to shake hands. They’re here to shake up the way MSPs think about learning, leadership, and security. The crew is geared up to help you: ? Rethink how your team trains ? Build real accountability (not just buzzwords) ? Survive Kyle’s legendary dad jokes (no guarantees) ??See us in the wild? Snap a pic, tag us, and come say hi. Let’s get this summit started.

?? Sales & Account Management AMA with Alex Farling! ?? Get ready for an unfiltered, no-BS session with Alex Farling, a sales and account management powerhouse! Whether you’re struggling to close deals, retain clients, or scale your strategy, Alex is bringing real-world insights, hard-hitting advice, and proven tactics to help you win. ?? No fluff. Just straight answers. ?? Drop your questions, tune in, and level up your sales game! ?? #AMA #Sales #MSP

Unlock new perspectives on MSP projects! ??? Join Todd and Kyle for a deep dive into overlooked and deconstructed areas of MSP projects. Don’t miss this insightful conversation! ?? #MSP #ITLeadership #TechTalk

?? You wouldn’t skip patching a vulnerability in your tech stack... So why ignore the gaps in your talent stack? #MSPs are great at keeping their tools up to date—but when it comes to training their teams? It’s often outdated, inconsistent, and missing accountability. And that’s a risk you can’t afford to leave unpatched. Join us for The MSP Education Revolution — a group demo event where we rethink what training should look like for MSPs. ? See how Empath helps you scale training ? Build a culture of accountability ? Retain top talent in a competitive market This isn’t just a walkthrough. It’s a wake-up call. Save your spot!

Our very own Christopher Long and the Empath team have been busy cooking up more magic at the Empath lab—and trust us, you're gonna want to see this! ?? Their latest creation? Say goodbye to content creation friction—Hello, Empath’s new Built-In Recorder! Imagine Loom-style recording, built directly into Empath—no extra tools needed, no hassle involved: ?? Quickly capture your screen, camera, or both—right within Empath! ? Record walkthroughs, demos, or mini-lessons effortlessly ?? Videos auto-upload securely to Empath (no public surprises!) ? Place recordings instantly into your courses and pathways And yes, we're lovingly calling it the "Long Recorder" (unless we come up with a better one ??)—because genius deserves recognition (and good puns). It's in beta now, with UI tweaks and extra polish coming your way soon. But wait—there’s more! The latest round of updates also include: ? Squashed Bugs: No more progress-report glitches for large groups (100+). Course labeling and knowledge-check numbering now tidy and clear! ? Easier Coding: Embed code snippets into your lessons—SQL, JavaScript, Java, and more—with syntax highlighting for crystal-clear teaching. ? PSA Integration (Hello, ConnectWise!): Seamlessly create weekly training tickets, accurately logged without double entries. More integrations coming soon! ? New Dashboard Teaser: Beautiful, intuitive, data-rich dashboard dropping soon—simplifying your team's learning journey. ? Microsoft Learn & Community Features: Soon, easily access Microsoft Learn’s entire catalog and dive into new community components—Empath’s got big things brewing! Want early updates and to shape the future of Empath? Join us at our next Herd Meetup: https://hubs.la/Q03dgZP50 Your feedback is the magic ingredient that keeps Empath innovative and tailored just for you. ?? #Empath #PlatformUpdates

Cybersecurity training as clear as mud? ?? Yeah, we’ve been there. That’s why Empath’s got your back (and your sanity) with our latest release: The Google Cybersecurity Certificate Course – now MSP-ready! We’ve taken Google’s top-tier YouTube playlist and restructured it into eight interactive, easy-to-follow courses—built specifically for MSP teams. So you can train smarter, not harder. Here’s what your team will gain from this streamlined 8-course series: ?? Core cybersecurity concepts + risk management best practices ?? Hands-on experience with Linux, SQL, and Python automation ?? Critical networking protocols and protections ?? Real-world skills in threat modeling and incident response ?? Pro-level growth: effective communication, ethical practices, and job readiness No more fragmented training. Just a clear path to upskill your team and boost your cybersecurity game. ?? Start learning today on Empath: ?? https://hubs.la/Q03d8_Kf0

Buying yet another #MSP tool to fix your problems? Pause. Tools don't build houses—trained builders do. ????? Look, we get it. It’s tempting to chase shiny new tool promising miraculous fixes to your biggest MSP challenges. Here's the uncomfortable truth this #SpicyMonday????? : Tools amplify your team’s skills, or lack thereof Let's take a closer look: ?? You're stuck in endless ticket backlogs? Solution: Better-trained techs who can effectively triage and manage client needs. ?? Recurring cybersecurity scares? Solution: Empowering your team with security essentials so they respond strategically—not reactively. ?? Clients frustrated with communication and poor experiences? Solution: Upskilling your staff on proactive client management, soft skills, and relationship building. ------------------------------------------------ ?? The numbers don’t lie: Gartner says "70% of employees haven't mastered their current job skills, and 80% lack the skills needed for future roles." That's a shaky foundation to add more tech on top of. Empath exists because of this exact dilemma. We get it—you see us as yet another "new tool." But here’s the difference: ? We help patch your talent stack through structured, MSP-specific skill-building. ? We're more than just content, our platform helps drive accountability in your teams. ? Once your talent foundation is strong, choosing the right tool becomes clearer and way more effective. Bottom line? Fix your talent stack first. Once your people are thriving, the right tools naturally fall into place. ?? What’s your experience—talent or tech first? Comment your spiciest takes below! ??

?? Herd Huddle Alert! Last Month Was a Blast—Let’s Do It Again! ?? Our March Herd Huddle was filled with great conversations, big ideas, and maybe even a few bad IT jokes.?? We heard your feedback, shared exciting updates, and walked away with insights that are shaping what’s next. Let’s keep the momentum (and the fun) going! Join us on April 4th at 2:00 PM ET for the next Herd Huddle, where we’ll: ? Walk through the latest updates, features, and courses we’ve rolled out ? Share what’s coming next for Empath ? Most importantly—hear from YOU! If you joined last time, you know these meetups are where the real magic happens. If you missed it, don’t make the same mistake twice! Bring your feedback, your questions, and maybe even your best IT meme. ?? April 4th ? 2:00 - 3:00 PM ET RSVP now and let’s make this another great one! ???? #HerdHuddle #EmpathCommunity

?? RejectionCon’25 – DAY 1 LINEUP DROPPED! ?? You thought rejection was the end? Think again. These speakers took their rejected talks and turned them into must-hear sessions you won’t find at any other conference. Here’s what’s coming at you ???? -------------------------------------------------- ?? 1:30–2:15 PM ET — Breakout 1 ?? Leadership is Language Shawn P. Walsh, MBA, CEO, Encore Strategic Consulting, LLO ?? From Burnout to Brilliance: Revitalizing Support Teams Matthew Pincus, Founder, Helpt ?? Stack Risk Analysis: Stubbornly Secure for the Good of Customer and MSP Eric Sundt, VCISO and Team Lead, Coretelligent ?? Breaking Down Silos Between Sales and Service Dori Spade, President, Call To Action LLO Lisa Shorr, Brand Expert, Shorr Success -------------------------------------------------- ?? 2:20–3:05 PM ET — Breakout 2 ?? Attracting the Right Talent in the Digital Age Amanda Lachapelle, VP/COO, B4 Networks Inc. ?? Navigating Success: Project Management for MSPs Louis Bagdonas, Sr. Program Manager, Moovila ?? IAM Not Who I Say IAM: The Site of Deepfake John L., Head of Infrastructure & Platform Services, Kayne Anderson Capital Advisors, L.P. ?? “Reseller” is Not a Dirty Word Ryan Burton, VP of Vendor Marketplace Strategy, Pax8 -------------------------------------------------- ?? 3:10–3:55 PM ET — Main Stage ?? The Critical Culture Controls Framework Jordan Silva, Director of Managed Services, Mirazon -------------------------------------------------- ?? 4:00–4:45 PM ET — Closing Power Talk ?? Poverty Charges Interest Chris Sanders, CEO, Rural Technology Fund -------------------------------------------------- ??? Registration is FREE (or contribute to a greater cause!)– but space is limited. Secure your spot and get access to the boldest, freshest, most authentic voices in the MSP space. ?? https://lnkd.in/gYCUxp3C #RejectionCon25