24/7 Solutions

Why 24/7 Solutions? In case you missed it, yesterday we announced that E.I. & Company is now 24/7 Solutions. This change is more than a new website and logo (though we think they look pretty great); it's a better reflection of the ways we empower home care leaders. Our founder & CEO, Emily I., shared her thoughts behind the rebrand:

Allow us to re-introduce ourselves... You may have seen a few sneak peeks over the last couple months; today we can officially announce that E.I. & Company is now 24/7 Solutions! Why the change? In short, it's because this is so much bigger than any one person. Our team has over 95 years of combined home care experience, and we're focusing all of that expertise on helping you to build a thriving business while reclaiming your personal time. What does this mean for you? We've already been expanding the ways we empower home care leaders through new events like the Summit as well as new offerings for agencies of any size. That's just the beginning; we’ll have even more exciting announcements coming soon. Thank you to all of our wonderful clients, partners, and especially our team members. They're all announcing brand new titles that better reflect their contributions to the business. Give their announcement posts some love on LinkedIn! Matt Hurley Sara Jane Thomsen Sam Rancier Erica Tibbetts, MBA Amanda Sternklar Juanita Almy Kimberly Griffith-Holtmeier Kelsey Stone Jessica Skidmore Mollie Hanrahan

Finding great caregivers is harder than ever. It's difficult to stand out in a sea of online job listings, to convey the benefits of working with your agency through traditional job ads. So why stick to traditional recruiting tactics? Next week, our Recruitment and Retention Specialist, Sara Jane Thomsen, will cover creative strategies to attract top talent in the next installment of our 24/7 Success Series. In just 30 minutes, we'll cover how to differentiate yourself and find caregivers who will stick with you for the long term. You won't want to miss this one; we'll drop the link to join in the comments.

We'll be live in just one hour, covering everything you need to know about our growth acceleration program, Powerhouse Peers. If you're looking for a group of like-minded peers to collaborate with, monthly 1:1 accountability calls, Consultant-On-Call services from our team of experts, and our full library of resources to support your learning outside of meetings, you won't want to miss this. The link to register is below!

Conduct Quality Assurance Visits. To do this, have a member of your team assigned to conduct regular visits to all clients. 14:1 is a good ratio to follow for days of service to Quality Assurance Visits. That would mean that, for every 14 days of care a client received, they would receive 1 visit. Conducting regular Quality Assurance Visits to the client’s home provides an opportunity to gauge and improve client satisfaction, evaluate your caregivers, identify possible safety risks, and identify opportunities to recommend increases/adjustments to a client’s weekly hours. It also highlights your professionalism to the client and others involved in their care. P.S. Every Tuesday, we send email subscribers two things you can implement in your business to improve operations and revenue by Friday. They got this tip last month. If you want to receive these tips earlier, we'll put the link to subscribe in the comments! #homecare #twosdaytakeaways

Do you feel like your agency keeps needing to rebuild relationships when your referral sources experience turnover? Coach your sales rep to learn the pain points of the position, rather than the person, to become a trusted advisor. We’ve discussed before the importance of taking a consultative approach to sales; this is especially important with referral sources. Rather than simply stating the benefits of your agency, coach sales representatives to learn what problems their points of contact at referral providers face. They can then build credibility by speaking on ways your agency can help with those pain points specifically. This allows sales reps set themselves up for smoother transitions if their current contact at the referral provider leaves, leading to sustained referrals. This method positions sales reps as trusted advisors, enhancing loyalty and making referral providers more likely to recommend the agency to potential clients. It also helps your sales representatives stay adaptable to the evolving needs of referral partners, with their fingers on the pulse of the industry. #homecare #homecaresales #referralsources

We've long been fans of peer accountability groups, and of using data to make decisions. In the spirit of both, here are some of the results our Powerhouse Peers have seen: ?? 88% of Powerhouse Peers have had their best-performing month ever since joining ?? Average client loss per quarter decreased by 25% ?? Members saved $700+ per month on unneccessary expenses What can't be quantified (even though we hear it over and over again) is the reassurance, support, and peace of mind our Powerhouse Peers get from having a space to talk through their challenges with other home care leaders who have faced the same problems and come out stronger on the other side. Joining a peer group is key to succeeding in home care and, though we may be biased, we believe Powerhouse Peers is the best. Interested in learning more? We're hosting an info session in just one week, on March 19th. Link to register will be below!

Try a Welcome Call prior to each consultation. Pulling straight from our playbook, this is what we taught our team to do when making a welcome call to the decision maker: (1) Introduce the team member that will be coming to the home. (2) Address confirmation? (3) Reinforce the reasons for conducting the care consultation: conducting a thorough assessment, making a professional recommendation regarding a care schedule, agreeing on said schedule, and completing all necessary paperwork to include billing/invoice documents. This starts the team member performing the consultation off on the right foot and creates a great first impression of your professionalism. P.S. Every Tuesday, we send email subscribers two things you can implement in your business to improve operations and revenue by Friday. They got this tip last month. If you want to receive these tips earlier, we'll put the link to subscribe in the comments! #homecare #twosdaytakeaways

This International Women's Day (and every day of the year), we're proud to be a business founded, led, and supported by some of the most driven and skilled women in the industry. Thank you for all you do! #InternationalWomensDay #FemaleFounders #FemaleEntrepreneurs

Client retention goes beyond the last day of care. Keep serving clients even after they deactivate by keeping in touch and ensuring their needs are being met. Here's a sample policy we've used: After a private pay or Choices client inactivates for any reason other than death or moving out of area, the Client Care Department will contact them at the 2 week, 2 month, 5 month, 9 month, and 12 month point (in the form of a Christmas card). The contacts will be made by phone call first. After leaving a voicemail, a text message will be sent, followed by an email. Tasks will be assigned in the software to the Client Care Representative responsible and the Executive Director will also be tasked. This will be done during the deactivation process. This may allow you to serve the client again if their care falls through. At the very least, you'll leave them with a great impression of your agency's professionalism and stay top of mind when their friends and family need care. #clientretention #homecare