You’ve paid top dollar, booked in advance, and followed all the rules—so why does customer service still fall short? From ignored refund requests to endless call center hold times, consumers are facing more obstacles than ever. But you?do?have rights. This article breaks down the biggest service failures and how to fight back. Have you had a frustrating experience? Share your story in the comments on our site—we're listening. #ConsumerRights #CustomerServiceMatters #TravelTips #FairTreatment #AdvocateForChange #KnowYourRights #BetterBusiness
关于我们
Elliott Advocacy is a nonprofit organization that empowers consumers to solve their problems and helps those who can’t. We do it through direct advocacy, journalism on an ad-free website and maintaining the largest database of executive contact information on the Internet.
- 网站
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https://www.elliott.org
Elliott Advocacy的外部链接
- 所属行业
- 非盈利组织
- 规模
- 51-200 人
- 总部
- Spokane,WA
- 类型
- 非营利机构
- 领域
- Consumer advocacy和Journalism
地点
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主要
1010 West 30th Avenue
US,WA,Spokane,99203
Elliott Advocacy员工
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Christopher Elliott
Christopher Elliott是领英影响力人物 -
Jennifer Finger
Shareholder at KeenReader Inc., Freelance Editor at Pen and Pixel LLC, Certified Public Accountant
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Ronni Backer
RFP/Proposal Expert | Open to Part-time Work | Certified MS Word Specialist | Skilled Writer, Editor
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Debbie Douma, Ed.D.
Dean, Grants & Federal Programs, Pensacola State College at Pensacola State College
动态
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My new book, The Unauthorized Travel Manual, is out now! Whether you're a seasoned traveler or just getting started, this guide is here to make your next trip easier. It’s packed with insider tips, money-saving hacks, and real-world advice to help you travel smarter, safer, and with confidence. Grab your copy today and take the stress out of your next adventure! https://lnkd.in/ejmScfge #TravelTips #TravelHacks #Wanderlust #BudgetTravel #SoloTravel #TravelGuide #AdventureAwaits #ExploreMore #TravelSmart #TravelBook
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Check out our latest blog post discussing the dilemma facing Joe Barrett and his fiancee when their e-tickets for a Rod Stewart concert in Paris never arrived. Should StubHub compensate them for the missed show? This situation raises important questions about accountability and customer satisfaction when it comes to online ticket sales. Read our analysis and share your thoughts on this complex issue. #RodStewart #StubHub #CustomerService #ConsumerRights #OnlineTickets #BlogPost
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Stranded and Shortchanged? Virgin Atlantic Canceled This Flight—But Where’s the Refund? Imagine saving up your hard-earned Chase points for a dream trip, only to have the airline cancel your flight—and refuse to return your rewards. That’s exactly what happened to one frustrated traveler, who found themselves stuck in a refund tug-of-war with Virgin Atlantic. Is the airline playing fair, or is this another case of a company putting policies over passengers? Your consumer rights matter. Read the full story and tell us: Have you ever fought for a refund like this? We’re listening! #VirginAtlantic #TravelTroubles #RefundRights #ConsumerAdvocacy #CustomerServiceMatters #AirlineRefunds #TravelNightmare
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I was having difficulty getting the balance of a refund from Aer Lingus for a flight cancelled in June 2024. After writing twice to Aer Lingus with complete documentation, one letter was to the president of the airline, I received no response. Having seen Christopher Elliott's column in my local newspaper I went to their website and filled out their form. After submitting my full package of documentation, they presented my situation to Aer Lingus and I received the refund in 2 days! I was amazed at the thoroughness and speed at which they responded to me and the airline responded to Elliott Advocacy. I hope not to have a similar problem, but if I do I will call on them again.
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Imagine booking a flight at one price—only to have the cost double before takeoff!?That’s exactly what happened to one traveler, and now the airline refuses to issue a refund. Is this a glitch, a policy loophole, or just bad customer service? We investigated the case, and the findings may surprise you. Have you ever had an airline change your fare unexpectedly? Share your thoughts in the comments on our site! https://lnkd.in/eR7ux9wD #ConsumerRights #TravelTips #AirlineFees #RefundDenied #TravelProblems #CustomerServiceMatters #KnowYourRights
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??New Blog Post Alert!?? Have you ever had a nightmare experience with a vacation rental? Check out our latest blog post where Elizabeth Kimpel shares her shocking experience with Vrbo. Imagine arriving at your rental only to find another guest already there...and then being denied a refund by the company. ?? Learn about the importance of customer service and accountability in the hospitality industry. Don't miss this eye-opening read! Vrbo #Vrbo #CustomerServiceFail #VacationRentalNightmare #HospitalityIndustry #BlogPost #TravelExperience #ShareYourStory #AccountabilityInBusiness #CustomerExperience #CheckBeforeYouBook
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If you're traveling to a “red list” country, brace yourself—one of the?most restrictive travel bans in U.S. history?is on the horizon. This policy could?trap thousands of travelers abroad, spark diplomatic fallout, and create chaos?for American citizens trying to return home. What does this mean for you??If your destination is on the list—Sudan, Iran, Syria, North Korea, and now Afghanistan and Pakistan—you?need a plan, fast. Don't get caught off guard. Have upcoming travel??Read the full article and share your thoughts in the comments! #TravelBan #KnowBeforeYouGo #ConsumerRights #TravelAdvisory #USPolicy #StayInformed #TravelerAlert
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Check out our latest blog post! We're diving into the wild world of fraudulent charges and failed delivery... by FedEx, that is. William Graham's frustrating experience with a fraudulent charge and the inability to delete his FedEx account is a cautionary tale for us all. Learn from his misfortune and make sure you're protected from similar mishaps. Click the link to read all about it and stay informed! #fraudprevention #FedExfail #customerexperience #blogpost #cybersecurity #protectyourself #stayinformed #businessblog
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A Lufthansa booking error turned into a nightmare for one traveler. After months of frustration, confusion, and even a partial refund to a closed credit card, will he ever see his money again? This case highlights the frustrating reality of airline refunds—and how persistence and the right advocacy can sometimes make all the difference. Have you ever faced similar issues? Share your experience in the comments. #CustomerRights #AirlineRefunds #TravelAdvocacy #ConsumerProtection #TravelProblems #Lufthansa #TravelRefund