Elion

In case you missed it, Bobby Guelich had a fascinating conversation with Lisa Stump for last week's newsletter, including a sneak preview into their head-to-head ambient scribe testing process. They also touched on some broader strategic thoughts around piloting new solutions and calculating ROI. All very much worth a read via the link in comments.

AI CDS is a huge area of interest for many healthcare leaders, but clinicians remain gun-shy, expressing concerns over black-box algorithms, fairness, and patient safety. To that end, the ONC’s new (b)(11) Decision Support Interventions (DSI) criterion (b.11, for short) introduces major transparency, interoperability, and risk management requirements. Here are a couple specific requirements that are especially note-worthy for AI developers and health systems alike: “???????????? ????????????????????” (?????????? ??????????) ?????? ????????????????: AI CDS tools must display 31 key attributes on a model card. This mirrors similar recommendations already released by the Coalition for Health AI (CHAI) and others, reflecting a growing trend toward model transparency; if vendors aren’t already preparing for this, they should. Attributes that must be displayed inside the EHR’s user interface include who developed the model, how the model makes decisions, what data was used for training, known risks and biases, and more. Critically, though, external developers may leave these fields blank (for now), while EHRs must both facilitate their display for all vendors and provide them for EHR-developed AI tools. ???????????????? ???????? ???????????????????? ????????????????????????: If an EHR vendor releases its own AI-powered CDS tool, it must implement an Intervention Risk Management (IRM) program, maintain up-to-date risk disclosures, and publish risk mitigation strategies covering validity, reliability, robustness, fairness, intelligibility, safety, security, and privacy. However, external applications are not (yet) held to the same standards. ???????? ???????? ???????? ???????? ?????? ???????????????????? ??????????????? While this remains conjecture, we see a few potential unintended side effects here: ? While risk management is now a core responsibility for EHRs, there remains a gray area regarding liability if an independent AI tool malfunctions or contributes to a patient safety event. If the EHR simply “hosts” or “passes through” an external model’s recommendations, it’s unclear if they are partially liable under b.11 if the EHR fails to display required disclosures accurately or if an integration error leads to patient harm. ?? ? To mitigate risk, we see a potential outcome where the overhead of compliance will create new “certification marketplaces,” where only AI vendors that have undergone robust b.11-aligned audits are allowed to integrate easily with EHRs. This might increase trust but limit competition. ? With many AI tools built on proprietary algorithms or novel data sets, we also have to wonder how granular transparency needs to be to meet regulatory expectations without forcing IP disclosures. Will vendors be incentivized to provide only the bare minimum such that it's not really useful? So a question for the health system decision-makers: Do these updated guidelines increase your confidence in AI CDS solutions?

Here’s your recap a very busy health IT news week, with lots of announcements at ViVE ??? ?? ?? ???? ?????????????????? ?????????????????? ? Abridge announced a $250M Series D and was selected by Akron Children's to be rolled out across pediatric specialties. ? Corti is partnering with Wolters Kluwer to integrate UpToDate into its AI clinician copilot platform. ? Cleveland Clinic selected Ambience Healthcare for documentation, CDI, and point of care coding. ?? ???? ?????????????? ???????????? ? Talkdesk announced integration with Epic allowing agents to make calls and interact with patient data within the EHR interface. ?? ???? ?????????????? ? St. Tammany Health System selected Inflo Health for identifying and following up on incidental imaging findings. ??? ???? ???????????? ?????????????? ???????????????????? ?????? ???????????? ? Mass General Brigham published findings from a tool it developed to measure patient frailty and predict emergency healthcare needs, rehospitalization, or death. ?? ???? ?????? ? Iodine Software released an Appeals Management Workspace within its utilization review platform. ? careviso ’s PA capabilities are being integrated within XiFin, Inc.'s RCM platform. ?? ?????????????? ???????????????????????????? ? Innovaccer released a suite of AI agents to complete tasks like scheduling, intake, referrals, PA documentation collection, and more. ? CentralReach is integrating AI.Measures for mental health assessment. ?? ???????????????? & ???????????????? ???????????????????????????? ? WellSky released WellSky Resource Manager, a patient scheduling and workforce management solution. ? UNC Health rolled out ShiftMed across its network. ?? ???????????????? ???????????????????? ? symplr released a new Operations Platform built on AWS for analytics, interoperability, and more. ? Oracle has applied to be a TEFCA QHIN. ?? ???????????? & ?????????????????????? ? DoseSpot released a new solution to give patients pricing and location options for prescriptions. ?? ?????????????? ?????????????? & ???????????????????????????? ? Oneview Healthcare released a new virtual assistant “Ovie” to address patient questions and escalate issues to nursing staff as needed. ???? ?????????????? & ????-???????? ???????? ? Philips and Mass General Brigham are partnering to develop a solution that actively monitors and integrates live healthcare data from a range of sources including the EHR, devices, and more. ? Hartford HealthCare is partnering with K Health to offer around-the-clock access to virtual primary care. ?? ??????????-?????????? ???????? ? Arcadia released new solutions for network modeling and contract analysis. ? Keebler Health raised a $6M seed round. ? Lumeris released an AI agent for primary care, Tom. -- Want to be the first to get the latest news? Subscribe to get these updates in your inbox: https://lnkd.in/e2UJ3ckP

We're excited to be growing! We're looking for a ???????????????? ???? ???????????????? who will define how the healthcare industry evaluates and adopts transformative technologies. This is a chance to shape the future of health IT decision-making while building a world-class research function from the ground up. Your work will influence how health systems improve care delivery, reduce costs, and adopt innovative solutions. You’ll analyze markets, evaluate technologies, and deliver actionable insights that guide decision-makers at the highest levels. Along the way, you’ll establish yourself as a recognized authority on the intersection of AI and healthcare, making a tangible impact on the industry. Link to apply in comments!

Today’s Vendor Spotlight is… Corti Assistant ???????? ?????????? ?????????????????? ???????? (??????????’?? ????????): ? AI-powered medical scribe that automatically documents patient visits in real time by capturing conversations and generating structured clinical notes. ?? ? Supports SOAP note formats and can integrate with EHR systems, allowing clinicians to focus on patient care rather than manual documentation. ?? ? Provides multi-language support, specialty-specific templates, and secure, encrypted data handling. ?? ? Used in various healthcare settings, including in-person visits, telehealth consultations, and inpatient or outpatient care, and offers features like AI-driven insights, guideline recommendations, and real-time editing assistance. ??????????????: 2016 ?????????? ??????????????: $89.0M ????????????????????: Andreas Cleve, Lars Maal?e ???????? ?????????????????????????????? (?????????????????? ???? Corti): Corti Assistant is an advanced AI-powered tool for clinical documentation, designed to capture, process, and summarize medical interactions in real time. It integrates seamlessly with EHRs via Smart on FHIR and includes a built-in chat assistant for enhanced workflows. Powered by proprietary healthcare LLMs, it delivers high accuracy, reliability, and clinical context awareness. Visit our FREE vendor database to learn more about Corti Assistant at https://lnkd.in/ezeC2uKM. (And if you’re a healthcare vendor and want to get featured, claim and update your Elion profile today.)

Patient loyalty is on the decline. A past patient might not automatically return for follow-up care, and new patients are more likely to search online—for a provider, to Google their symptoms, or to learn more about treatments or diagnostic services available to them—rather than visiting their PCP. In this environment, ?????????????? ?????????????????? ???????????????????? ?????????????????? ?????????? ???? ?????????????????????? for healthcare organizations to proactively engage and retain patients. To learn more about this category—which includes Fertu, Customer.io, Amazon Web Services (AWS) Pinpoint, Brado, Braze, Cured by Innovaccer, Liine, PulsePoint, and Upfront Healthcare—check out this week's market map: https://lnkd.in/eWRKfzwY

Here’s your recap of last week’s health IT news ??? ?? ?? ???? ?????????????????? ?????????????????? ? Cedars-Sinai announced a pilot with Aiva Health's AI scribe for nurses. ?? ? John Muir Health rolled out Ambience Healthcare for documentation, CDI and coding, and care coordination enterprise-wide. ? Community Hospital Corporation announced it would be rolling out CarePilot across its managed and affiliated hospitals nationwide. ?? ???? ???????????????? ???????????????????? ? Kontakt.io added a room turnover automation to its Patient Flow solution. ??? ???? ???????????? ?????????????? ???????????????????? ?????? ???????????? ? Senior living community management organization Yardi added OneStep to its vendor platform. ?? ? Apple is launching a new study in partnership with Brigham and Women's Hospital exploring, “relationships between various areas of health, such as mental health’s impact on heart rate, or how sleep can influence exercise” leveraging device data from smartphones, watches, AirPods, and more. ?? ???? ?????? ? Candid Health announced a $52.5M Series C. ? XO Health Inc.'s network of self-insured employers, TPAs, and value-based providers will now have access to PayMedix. ? VoiceCare AI launched with $3.85M in funding and announced a pilot with Mayo Clinic. ?? ?????????????? ???????????????????????????? ? Kyruus Health is integrating within Abundant Health Acquisition (aha!), which offers data infrastructure and content management systems for patient acquisition. ?? ?????? ? Capital Rx released Judi Health, which unifies medical and pharmacy claims. ?? ???????? & ?????????????????? ? MultiCare Connected Care’s ACO selected Tuva Health's health data platform and made an investment in it, bringing the latter’s total funding to $6M. ?? ???????????????? ???????????????????? ? Keragon closed a $7.5M seed round. ? CharmHealth announced a new vendor marketplace. ? Notable announced its new Builders Partner Program, inviting third-party developers to use its Flow Builder platform. ? Altera Digital Health Paragon Denali was selected by four hospitals: Columbus Community Hospital, Pipeline Health System, Sioux Falls Specialty Hospital, and West Calcasieu Cameron Hospital. ?? ??????????-?????????? ???????? ? AdventHealth selected Aidin to support its care management team across its 50-plus hospitals. ?? ???????????????? ?????? ???????????????????? ? CLEAR is now under construction in Epic Toolbox. -- Want to be the first to get the latest news? Subscribe to get these updates in your inbox: https://lnkd.in/e2UJ3ckP

We always love a chance to chat about some of the broader impacts we're seeing across the health ecosystem as a result of LLMs, and this week Bobby Guelich and Duncan Greenberg did just that. They discussed how the rapidly shifting landscape impacts vendors of various sizes, as well as the health system decision makers evaluating those vendors.??Their conversation is worth a read if you find yourself on either side of these decision making processes. We'd love to hear from you, too - how are you thinking about build vs. buy decisions in this rapidly evolving LLM market?

Today’s Vendor Spotlight is… PreventScripts ???????? ???????????????????????????? ???????? (??????????’?? ????????): ? Preventive health platform designed to support primary care providers in managing patients with elevated BMI, hypertension, and related conditions. ?? ? Integrates with electronic health records to offer automated remote patient monitoring and personalized health interventions. ?? ? Includes features like patient behavior profiling, mobile apps with connected devices, and continuous patient engagement through automated check-ins. ??????????????: 2014 ?????????? ??????????????: $1.8M ????????????????????: Brandi Harless, Natalie Davis ???????? ?????????????????????????????? (?????????????????? ???? PreventScripts): PreventScripts partners with health systems and providers to screen and treat patients with metabolic-related chronic conditions by making proven behavior change practices easily accessible and actionable to primary care providers and their patients. Based on the US Preventive Services Task Force Recommendations, the company utilizes a suite of connected technologies that enables care teams to easily expand reimbursable clinical preventive services in a 4 to 1 Return on Investment. Visit our FREE vendor database to learn more about PreventScripts at https://lnkd.in/eV8CB9n4. (And if you’re a healthcare vendor and want to get featured, claim and update your Elion profile today.)

Patient scheduling is a massive challenge for providers, with a huge number of vendors working to improve workflows here. In short, patient scheduling is a complex technical problem, because humans are complex. Patient and provider preferences, booking modalities, prioritization, cancellations, and no-shows are all factors a good solution needs to manage. We think about these solutions in four main buckets: ? ???????? like Epic, athenahealth, Oracle, and Healthie ?? ? ????????????????????, ?????????????????????? ???????????????????? ??????????. Many—though not all—of these solutions are specifically designed for administrative staff use, as opposed to patient self-scheduling. Examples include:??Kyruus Health, Zocdoc, Experian, Cal.com, Inc., Cronofy, and DexCare. ?? ? ?????????????? ?????????? ???????? ?????????????????? that handle workflows including scheduling, patient intake and health screeners, two-way communication, and payment processing. Examples include: Luma Health, Clearstep, Notable, Tellescope, Weave, Qure4u, and Fabric. ?? ? ?????????????? ???????????????? using AI agents to help manage patient appointments and scheduling without administrative intervention. There’s significant overlap here with Patient AI phone calls. Examples include: Puppeteer AI, Hyro, Assort Health, Parakeet Health, and AgentifAI. We've broken down a whole lot more about how we're thinking about this complex category in this week's market map (linked in comments).