WRM Software

Excellence in customer service starts with building the right team. WRM is incredibly proud of how hard our team works to support our users during their most critical time. Supporting our customers when they need us (24x7) is our commitment every day, and it would not be possible without our amazing team. Thank you WRM team for everything you do to help the people working to get the lights back on! #TeamWork #StormManager #StormResponse #WRM

https://lnkd.in/d2H3FMuz Not all hurricanes are created equal, as Hurricane Beryl showed us. In what has already been an unprecedented and unpredictable season, knowing the factors that make some storms more dangerous than others can save lives. #knowledgeispower #hurricaneberyl #stormresponse #stormmanager

When disaster strikes, nothing matters more than getting people, homes, and businesses back on their feet. The WRM team is proud to be supporting our customers in restoration efforts after #hurricaneberyl left devastation in Texas this week. Ensuring the utilities and workers out there restoring power have the tools and resources they need to do the work quickly and safely is our top priority. Storm response is what do. Learn more at www.wrmsoftware.com #StormManager #WRM

The issue continues to escalate. We're compelled to surrender all our personal information merely to sustain ourselves, and then we rely on every business, large or small, to safeguard that data amidst their usual operations. Whether it's Taco Bell, Microsoft, or countless mom-and-pop shops, proficiency in data security is crucial; otherwise, every societal interaction becomes a potential risk to your data. Proving "who" I am has long been a challenge, but verifying "what" I am poses even greater difficulties. As a lineman, my duty is to restore damaged systems. However, in doing so, I must disclose all my personal data and credentials to aid companies coping with an influx of workers, trusting the authenticity of my documents without the luxury of verification delays. While mechanisms exist to verify my status as a journeyman lineman, they are easily circumvented, often relying on informal checks vulnerable to abuse through personal connections. #JNCTN has stepped up, drawing from their success in #NZ, and is actively developing a solution; the next step involves bringing #IBEW to the table, or #NECA- or straight to the #utility. Our industry urgently requires more robust systems. It's crucial to act now before the situation irreversibly deteriorates, particularly with storm season heightening vulnerabilities. Companies like #WRM have heeded the voices of field workers and power companies alike, personally with my experience nationwide. They are the sole solution that not only supports the office but also empowers the field. The workforce knows when WRM is used- the storms will run smoothly. Personally, I've been laboring 80-90 hours per week in Detroit, while simultaneously advocating for better solutions. In writing this as I sit in my car before yet another 16 hour day. I witness firsthand the flaws and unsafe practices, and the shortcuts we resort to due to inefficiencies in current systems. Rules that hold in normal times often falter during crises. As contract linemen, we're known for our resourcefulness; our mission is unwavering—to deliver power. Failure is not an option; just turn on your light if you need proof. If no one else will tackle the problem, call on one of us.Our track record is undefeated, and our work ethic is unmatched. #TimeToAct #DataSecurity #PowerGrid #stormwork #disasterrelief

WRM is excited for its new home and what we can accomplish together. We look forward to continuing to connect and improve storm response across all utilities and their service providers.

Excellence in customer service really starts with getting to know who you are working with! At WRM, part of our Cusomter Service promise is to provide dedicated and ongoing training services to help ensure everyone using our systems is able to do so successfully, and we are thrilled to have had several opportunities to do this in-person in recent weeks. These sessions also help us have a better understanding of the needs, challenges, and goals of our clients and customers, and we are very grateful to both #nationalgrid and #entergy for facilitating these opportunities!

One of our favorite things is getting the chance to meet with our customers in person. WRM was thrilled to work with Entergy this last week to get their contractors trained and ready to use Storm Manager. We had a great turnout and a lot of engagement, and are so glad to have this opportunity!

WRM has always believed that effective training and customer service is one of the most important things we do as a company. One of our favorite things in this age of remote work is the opportunity to meet with people in person! We are very excited to be heading down South next week to work with one of our clients and their service providers to conduct some in-depth training and drills in preparation for the 2024 Atlantic hurricane season!

We will forever remember those who laid down their lives for our freedom.

2024 is pacing well above average for tornadoes so far! Here are some tips to help you stay safe if severe weather is impacting your area. Top tornado safety tips: - Know the risk in your area & pay attention to local weather reports -Identify a safe place to move to in the event of severe weather -Know the signs of a tornado -Plan for your pets -Have an emergency kit ready -Staying safe in a tornado -Go to the lowest level of your building or a shelter if one is available. Stay away from doors, windows, and walls -Do not go under an overpass or bridge - you are safer in a low, flat location -Use your arms to protect your head and back -If you are caught in your car in a tornado, stay in the car with your seatbelt on and put your head down below the windows. Cover your head with a blanket or coat if possible After a tornado: -Stay clear of fallen power lines or other utility infrastructure -Wear appropriate gear during clean up - including sturdy shoes, long pants, gloves, and a mask if possible https://lnkd.in/e-WzY99G