We are happiest when we are talking about #GenAI and #KM! Our CEO Ashu Roy discussing the "Industrialization of Knowledge Work" at #KMWorld2024 this morning.
关于我们
Rated #1 by Gartner, eGain Knowledge Hub? improves NPS by 25 points and reduces customer service cost by 75% by delivering trusted answers from a single source of truth. Powered by generative AI, it accelerates knowledge creation and curation by 5X and slashes knowledge gap by 80%. The Hub unifies and orchestrates content management, AI, digital, and analytics capabilities with easy-to-use tools for knowledge managers and authors. Visit www.eGain.com for more info.
- 网站
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https://www.egain.com
eGain Corporation的外部链接
- 所属行业
- 软件开发
- 规模
- 501-1,000 人
- 总部
- Sunnyvale，CA
- 类型
- 上市公司
- 创立
- 1997
- 领域
- customer service software、knowledge management software、contact center software、web self-service software、customer engagement、customer experience、web self-service、analytics、customer support software、digital engagement和artificial intelligence
地点
eGain Corporation员工
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Sam Hahn
Technology Evangelist and SVP Products & Architecture
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Paul Linares
VP Cloud Operations and Support
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Yonatan Goraly
Principal Software Architect at eGain Corporation
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Uwe Schiefelbein
#1 knowledge-powered customer engagement platform for enterprises and government. We already use AI & Large Language Models (as in ChatGPT) to…
动态
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In full flow at the German KM community event... ???? #ai #knowledge #customerexperience #digital #egain
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Stop by Booth 100 to get your signed copy! #KMWorld
We have the lead author Anand Subramaniam for Wiley "Knowledge Management for Dummies" signing copies at booth #100 at KMWorld Come get your copy! #Wiley #KnowledgeManagement #BookSigning #eGain
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eGain CEO @Ashu Roy discussing the "Industrialization of Knowledge Work" at #KMWorld2024 this morning. We love chatting about the best #GenAI use cases for #KM. Stop by at Booth 100 if you are at #KMWorld! #knowledgemanagement #CX #knowledgehubs #agentknowledge
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Fabulous keynote on the foundational importance of KM for GenAI success in customer service by our CEO to a packed audience at #KMWorld! The insights shared were nothing short of transformative. Trusted Knowledge is the cornerstone of customer service success in the era of GenAI. If you missed it, don’t worry—visit us at booth #100 to get yourself on our mailing list to get the recording! #KnowledgeManagement #KM #customerservice #GenAI #CustomerServiceInnovation
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It was a great first day at #KMWorld with lots of great discussions with clients, prospects, and partners! Check out these pictures! ? The second day is even more exciting with?Ashu’s keynote (https://lnkd.in/gB3McHqt) on the importance of trusted knowledge for GenAI success (9:45 am start time in the Capitol Ballroom.) Don’t miss it! ? For deeper discussions and/or demo, stop by booth #100. We have goodies like the updated KM for dummies print book waiting for you! ? Also coming are client presentations on Wednesday and Thursday. Make sure to put them on your calendar: Specialized Bicycles: https://lnkd.in/gdtfPNtz Rogue Credit Union: https://lnkd.in/gwSxPNz4 ? See you soon! ? #knowledgemanagement #KM #Knowledge #AI #GenAI
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Announcing eGain Solve 24, Hyatt Regency O’Hare, Chicago, October 29-30! ?? Leveraging GenAI for customer service is super-exciting, but how do you ensure correct, consistent, and compliant—in other words, trusted—answers for customer service in this new era? ?? Find out the answer to this question and much more at the eGain Solve Conference 2024 in Chicago! Here are some highlights: ? It is 100% free to attend, including food and drinks! ????? ? It will be packed with client success stories and networking opportunities ???? ? You will get to know the latest and greatest in eGain products and services ???? ? You will get unlimited access to domain experts and demos on demand ?????????? ? To top it all, there will be a master class and workshop on the second day on GenAI and knowledge management! ???? Register now to book your seat—we look forward to seeing you in Chicago! ???https://lnkd.in/dEdfiNxg
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?? ?? Day 2, Service Council Symposium Chicago See us at our booth, get a free copy of Wiley’s KM for dummies book + whitepaper on field service transformation with AI knowledge! https://lnkd.in/gpSYKvAb We saw many of your peers yesterday and want to see you—we are right across from the registration desk. Let’s chat about how eGain AI Knowledge Hub can help transform your field service operations! Service Council? #servicecouncil #fieldservice #knowledgemanagement #KM
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Announcing eGain Solve 24, Hyatt Regency O’Hare, Chicago, October 29-30! ?? Leveraging GenAI for customer service is super-exciting, but how do you ensure correct, consistent, and compliant—in other words, trusted—answers for customer service in this new era? ?? Find out the answer to this question and much more at the eGain Solve Conference 2024 in Chicago! Here are some highlights: ? It is 100% free to attend, including food and drinks! ????? ? It will be packed with client success stories and networking opportunities ???? ? You will get to know the latest and greatest in eGain products and services ???? ? You will get unlimited access to domain experts and demos on demand ?????????? ? To top it all, there will be a master class and workshop on the second day on GenAI and knowledge management! ???? Register now to book your seat—we look forward to seeing you in Chicago! ???https://lnkd.in/dEdfiNxg
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Register now to book your seat—we look forward to seeing you in Chicago! ??? ??https://lnkd.in/dEdfiNxg #Knowledgemanagement #KM #GenAI #CX
Announcing eGain Solve 24, Hyatt Regency O’Hare, Chicago, October 29-30! ?? Leveraging GenAI for customer service is super-exciting, but how do you ensure correct, consistent, and compliant—in other words, trusted—answers for customer service in this new era? ?? Find out the answer to this question and much more at the eGain Solve Conference 2024 in Chicago! Here are some highlights: ? It is 100% free to attend, including food and drinks! ????? ? It will be packed with client success stories and networking opportunities ???? ? You will get to know the latest and greatest in eGain products and services ???? ? You will get unlimited access to domain experts and demos on demand ?????????? ? To top it all, there will be a master class and workshop on the second day on GenAI and knowledge management! ???? Register now to book your seat—we look forward to seeing you in Chicago! ???https://lnkd.in/dEdfiNxg
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