echowin的封面图片
echowin

echowin

软件开发

Austin,Texas 1,263 位关注者

AI receptionist for omnichannel customer connections.

关于我们

AI Call Answering and Automation Platform that enables businesses to deploy powerful AI agents capable of handling customer calls with human-like interactions & automating back-office workflows to enhance operational productivity and scale efficiently

网站
https://echo.win
所属行业
软件开发
规模
2-10 人
总部
Austin,Texas
类型
私人持股
创立
2022
领域
AI、Artificial Intelligence和Business Phone System

地点

echowin员工

动态

  • echowin转发了

    查看Ashish Ghimire的档案

    Co-founder & COO at echowin | Integrating AI Workforce

    What if you could build a powerful voice AI agent in minutes? Find out how echowin, a no-code platform makes it a reality. Our platform enables builders to train, test, and iterate their AI agents from concept to launch-ready really fast. While you can start building and training an agent in plain English in just minutes, we offer a Testing Playground that allows real-time interaction with the agent right away. Let’s look at how it speeds up your agent’s journey from concept to launch by enabling quick iterations: ? Pick Your Agent’s Voice You have a large selection of human like voices to play with to represent your business and brand. As you get ready to go live, we have a selection of over 50 voices. ? Test Workflows in Real Time Observe the nuances of conversation flows as the agent handles various workflows, such as handling refunds, scheduling appointments, or pre-qualification, etc., it’s trained on. ? Tool Integration & Visibility Get full visibility into when and how the agent employs different tools to complete the tasks it’s assigned. ? Realistic Scenario Simulation Quickly see how the agent handles real-world scenarios, like frustrated or angry callers, so you can refine its behavior before going live. If you’re curious about how you can quickly build and deploy voice AI agents, we’ve got our Sandbox Plan where you can gain confidence with your agent quickly before deploying it to the real world. https://lnkd.in/g9-tBvdS I’d also love to hear which everyday tasks you’d like to see an AI agent handle. Please share your ideas in the comments below!

  • echowin转发了

    查看Ashish Ghimire的档案

    Co-founder & COO at echowin | Integrating AI Workforce

    Thanks Maja Voje for featuring echowin, our AI chief of staff 'Mars' and our free sandbox plan that offers a quick build-test-iterate playground for anyone! This piece is very insightful and offers great ideas into building a mass-market ready AI application.

  • echowin转发了

    查看Ashish Ghimire的档案

    Co-founder & COO at echowin | Integrating AI Workforce

    Thanks Maja Voje for featuring echowin, our AI chief of staff 'Mars' and our free sandbox plan that offers a quick build-test-iterate playground for anyone! This piece is very insightful and offers great ideas into building a mass-market ready AI application.

  • echowin转发了

    查看Ashish Ghimire的档案

    Co-founder & COO at echowin | Integrating AI Workforce

    It's surreal to hear calls where people don’t realize they're speaking to an AI. As voice becomes our primary interface with technology, how are these agents shaping the way we communicate? As part of our routine reviews, we analyze calls flagged by our internal AI QA system. We often encounter callers who start with “human,” “operator,” or “#$%# not another bot,” and it’s impressive how gracefully the agents handle those scenarios, often to the surprise of the callers. Sometimes, they hang up and everything goes south, but more often they keep talking, and the conversation ends smoothly. Over the last two years, voice technology and the agents we interact with daily have evolved so much that the quality of communication still surprises us. These agents have progressed in several key ways: ? Natural and Empathetic Interactions We frequently see AI agents picking up subtle cues like excitement or frustration and responding empathetically. Their ability to convey emotion, nuance, and tone has come a long way and is improving by the day, which significantly enhances human-agent communication. ? Context-Aware Conversations Interactions are more fluid because the agents maintain context: the conversation history and other relevant information, making them sound far more human. At echowin, we’ve seen better resolutions and overall communication as the agents grew more context-aware. ? Automation Without Losing the Human Element While AI agents can automate various workflows, they must also seamlessly hand off communications for complex or sensitive tasks. The ability to automate tasks on the fly and then pass them to a human when needed has improved interactions. Our customers enjoy an easy interface to train agents for automations and handoffs. ? Speed of Communication Voice cuts out a lot of back-and-forth by letting us simply “speak” to get things done. These agents provide instant responses and clarifications, reducing delays and creating a more efficient, human-centered experience. As voice AI continues to mature, its speed and adaptability will only get better. This progress is creating a cultural shift as more people open up to speaking with AI agents. The difference between old ‘press 9 to repeat’ bots and modern voice AI is striking. Technology is evolving and so is how we communicate with it, and with each other. What has been your experience speaking with a modern voice AI agent ?

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  • echowin转发了

    查看Ashish Ghimire的档案

    Co-founder & COO at echowin | Integrating AI Workforce

    What if your franchise’s phone lines became a 24/7 lead-generating machine? Sounds futuristic? It's happening now. Sean Porcher, owner of My Jiffy Lube Group, faced a common problem: ?? Eight locations handling thousands of calls. ?? Expensive call centers with inconsistent service. ? Missed calls meant lost revenue. Then he made a bold move - he replaced traditional phone support with echowin’s AI-powered system. The Results: ? 5X increase in appointment requests. ? 80% of inquiries fully handled by AI, freeing up staff for higher-value tasks. ? Higher conversion rates for tire quotes versus web leads. ? 7 hours saved per week per location. And here’s the kicker: AI doesn’t just answer calls—it educates customers. Someone called in asking for a speedometer replacement, and instead of a flat "No," the AI explained why it wasn’t a service they offered and directed them to the right solution. AI isn’t about replacing people; it’s about removing friction, boosting efficiency, and increasing revenue, all while enhancing the customer experience. Would you trust AI to handle your customer calls? Let’s discuss in the comments! ??

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