Customer Experience starts with the right baseline! A successful Voice of the Customer (VoC) program isn't just about gathering feedback. It’s about setting the right foundation to drive meaningful action. By defining success from the start and gathering the right data, businesses can make informed decisions that drive continuous improvement and build a truly customer-centric culture. In her latest blog, Lorraine Schumacher explores why establishing this baseline is essential for CX success and how organizations can ensure their VoC strategy delivers real impact. Read Lorraine’s insights here ??: https://bit.ly/3RaZqPP #CustomerExperience #VoC #ThoughtLeadership #CXStrategy #Dropthought
Dropthought
软件开发
Santa Clara，California 8,748 位关注者
We provide leading experience measurements and platforms for insights to empower companies all over the globe.
关于我们
DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.
- 网站
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https://www.dropthought.com
Dropthought的外部链接
- 所属行业
- 软件开发
- 规模
- 51-200 人
- 总部
- Santa Clara，California
- 类型
- 私人持股
- 创立
- 2011
地点
Dropthought员工
动态
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Drop a thought! What are some must-haves you look for in an experience management platform? #feedback #experiencemanagement #customerexperience #employeeexperience #fanexperience #dropthought
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On behalf of the entire Dropthought family, we wish all the women around the world a happy International Women's Day! Your strength, resilience, and invaluable contributions inspire and empower us every day. #InternationalWomensDay #WomensDay #IWD2025
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Super excited to be part of this journey with Draper University and all these incredible partners! We’ve loved working together and can’t wait to keep building. Draper University is doing amazing things to support entrepreneurs and drive innovation, helping startups turn bold ideas into reality. At Dropthought, we are all about empowering startups with our solutions to improve customer and employee experience. That means an easy-to-use, scalable platform that helps them improve customer engagement, build a strong team culture, and refine their operations through real-time feedback. Whether you're just starting out or scaling up, Dropthought empowers startups to capture feedback at every stage, turning insights into action. Looking forward to what’s next! #DraperU #Dropthought #ExperienceManagement #Startups #Innovation
Grateful for the support and collaboration from these incredible partners. A huge thank you to the teams at SVB, Every, Replit, Google, TriNet, Carta, and DropThought for being part of this journey. Looking forward to building more together. Couldn't be more grateful for the support from some truly incredible partners. Shoutout to Rajeev Behera, Lisa Shmulyan, Kyle Grimsrud, Jeff Burke, Jason Diehl, Jenn Augustyn, Ed Coady, Peter Walker, Will Buckstaff, Armando A Argueta, MBA, Daniel Morse —working with all of you and the teams at SVB, Every, Replit, Google, TriNet, Carta, and Dropthought has been nothing short of amazing. Looking forward to continuing this journey and building even greater things together
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As the customer experience landscape continues to evolve, it's important to stay ahead of the curve. What emerging trends do you see in customer experience and how are you preparing to adapt to them? Share your thoughts and ideas below! #feedback #experiencemanagement #customerexperience #customerengagement #dropthought
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Dropthought转发了
Customer expectations are evolving – are you listening in real-time? Unlock real-time customer insights, enhance your Net Promoter Score (NPS), and reduce CXM costs by 45% with dropthought – an award-winning feedback management platform. With Dropthought, you can: ? Cut CXM costs by 45%? ? Gain real-time analytics & insights? ? Enhance your Net Promoter Score (NPS) ? Create impactful surveys for better decision-making Stay ahead of the competition by making customer feedback your strategic advantage! #CustomerExperience #CX #NPS #CustomerFeedback #BusinessGrowth #Dropthought #BCTCGlobal
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A delightful customer experience is as important as the product or service itself! If you're interested in creating an optimized #customerexperience for your customers, simply click here??: https://bit.ly/3QL7ffe #experiencemanagement #dropthought #feedback #digitalsolutions
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Dropthought Lite comes with powerful, out-of-the-box analytics to help you transform raw feedback into meaningful insights. Get 10+ predefined charts vetted by industry experts and discover root causes with ease. Visualize trends, understand customer sentiments, and drive better decision-making with no add-ons required. Click here to learn more: https://bit.ly/4h1Qo2p #Analytics #DataVisualization #CustomerInsights #DropThoughtLite #DataDriven #CustomerExperience #CustomerEngagement #Feedback #Dropthought
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