To achieve significant benefits to the CX, employee experience (EX), and bottom line, businesses will need to reimagine and reengineer many customer journey workflows, processes, and established practices. bit.ly/3DnuKaS ? #DMGResearch #contactcenter #customerexperience #customerservice #automation #CX #EX
关于我们
DMG Consulting LLC is a firm specializing in contact centers and real-time analytics. We are a strategic advisor to end users and vendors, large and small. Our mission is to help our clients build world-class contact centers by leveraging technology, process and people. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. And, we help vendors develop products and services that deliver differentiated innovation and benefits that suit the current and future needs of end users.
- 网站
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https://www.dmgconsult.com
DMG Consulting LLC的外部链接
- 所属行业
- 商务咨询服务
- 规模
- 2-10 人
- 类型
- 私人持股
- 领域
- Contact Center Consulting
DMG Consulting LLC员工
动态
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AI/GenAI was the top contact center investment priority for 2025, identified by the largest percentage of survey respondents. Check out more results from our most recent survey! ?bit.ly/3Ezld0B ? #DMGResearch #contactcenter #customerexperience #customerservice #automation #CX #AI
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This level of knowledge can be applied in real-world scenarios to drive business decisions, improve the customer and employee experience, and enhance operational efficiency. ? #DMGResearch #contactcenter #customerexperience #customerservice #GenAI #AI #KM #CX
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DMG’s primary 2025 research findings reveal a single cornerstone connecting this year’s priorities: the growing application of AI and automation technologies in contact center and customer service operating environments. ?bit.ly/3Ezld0B ? #DMGResearch #contactcenter #customerexperience #customerservice #automation #CX #AI
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Knowledge management is experiencing the fastest growth in its 40-plus-year history, and expansion is accelerating in this long-underappreciated IT segment. bit.ly/40DgiDl #DMGResearch #AI #contactcenter #customerexperience #customerservice #CX #KM
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AI technologies have altered the course and contributions of KM. #DMGResearch #contactcenter #customerexperience #customerservice #GenAI #AI #KM #CX
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The innovation GenAI delivers is substantial, beneficial, and necessary, but it is not without its challenges. bit.ly/4eL8Hsb ? #DMGResearch #contactcenter #customerexperience #customerservice #selfservice #CX #AI
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Sophisticated KM platforms take the delivery of optimized knowledge content to the appropriate constituents even further. bit.ly/4gUttFY #DMGResearch #AI #contactcenter #customerexperience #customerservice #CX #KM
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New AI capabilities help businesses increase human and automated agent productivity and deliver on the promise and value proposition of making better use of their intellectual capital and improving decision making. #DMGResearch #contactcenter #customerexperience #customerservice #GenAI #AI #KM #CX
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84% of service leaders say AI improves customer service, but it's challenging to keep up with the rapidly evolving AI space. Join?DMG Consulting LLC?President?Donna Fluss?and?Salesforce?experts?Devra Struzenberg?and?Christina Keohane?and learn actionable insights to stay ahead of the curve. Save your spot for February 26:?https://bit.ly/4gIsqcl
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