Ditto Transcripts

For business use cases, AI promises a lot. Everything from automating tasks to enhancing operational efficiency and improving customer service can happen with AI, so what could possibly go wrong in the rush to implement this technology? For 10 entrepreneurs speaking to Grit Daily, responses ranged from inaccurate predictions to increased workloads and frustrated customers. Our CEO Ben Walker also shared his advice: Avoid rushing AI implementations. As Ben notes, AI struggled to accurately transcribe content in specialized fields like legal and medical transcription, which led to errors that affected client satisfaction. He says, “Moving forward, we now prioritize smaller pilot programs and gather more client feedback during development. This more cautious approach ensures we introduce AI features that are fully refined and aligned with our customers’ needs.” Check out more AI failures and lessons learned by Ben and other entrepreneurs here: https://lnkd.in/gxxn2N-j

Speed vs. accuracy — which is more important? ? Because when business leaders are considering AI tools, that’s what they need to decide. ? At Ditto, we provide human transcription services at the speed of AI to the healthcare, legal, law enforcement, academic, financial, and general business industries. In a recent interview with ValiantCEO, our Founder and CEO @Ben Walker shared advice for other business leaders deciding between adopting AI solutions or maintaining human-centered services. ? Ben also explained our strategy for remaining competitive in an increasingly AI-driven field: ? “We have a team of transcriptionists for each specialty we work in and they move around their workload in order to get rush files completed on time. Our Operations Supervisors and transcriptionists work together when we get rush files in in order to make sure everything gets done on time and accurately. It is a balancing act they have become very good at, and our people are aware of the ripple effects of our work.” ? Read the full interview to learn more about the value of human-centered services: https://lnkd.in/gbz9ypJW ? #Transcription #Leadership #CEO #Technology #CustomerExperience

The integrity of our legal system cannot be compromised for the sake of efficiency. As recent studies have shown, AI systems "hallucinate" up to 75% of the time when handling legal content. In our courts, where accuracy can mean the difference between justice served and justice denied, this is just unacceptable. At @Ditto Transcripts, we've long advocated for maintaining human expertise in legal transcription. Here's why: ●??????Human transcriptionists achieve at least 97.5% accuracy (compared to AI's 86%) ●??????Real-time adaptability to complex legal terminology and context ●??????Accountability and verification capabilities crucial for appeals ●??????Protection against biases in AI systems trained on limited datasets The promise of AI efficiency is tempting, but when it comes to legal proceedings, the cost of errors is too high. Miscarriages of justice, wrongful convictions, and compromised appeals aren't risks we can take. Read my full analysis on why human expertise remains indispensable in legal transcription on @Law.com: [https://lnkd.in/gS_wHEgB] #LegalTech #CourtReporting #LegalIndustry #Transcription #Accuracy

In fields like medicine, legal, and law enforcement, a single word can change everything. Can AI really be trusted with that responsibility? The fact is, replacing human translators with AI tools can lead to serious misunderstandings with serious consequences. In some industries, absolute accuracy is crucial. Only human transcriptionists have the expertise and knowledge to reliably pick up on nuances required to provide accurate transcriptions. Our CEO, Ben Walker, shares an example of where AI tools can go wrong, citing issues with prefixes like “hyper” and “hypo.” They have different meanings, but some AI tools might record the wrong prefix, leading to false—even dangerous—results. Read Ben’s interview in MarTech to learn more about the risks of inaccurate AI transcriptions: https://lnkd.in/gj_jj2pX

With AI tools sweeping every sector, even healthcare may not be immune. But one profession has a reason to stand against the tide. And here’s why it matters for patient health: Only expertly trained, human transcriptionists can consistently provide the level of accuracy, understanding, and confidentiality required for optimal patient care in the medical industry. Our CEO, Ben Walker, highlights the benefits of human transcription in medicine in an article for MedCity News. As Ben explains, human transcriptionists enhance workflow, support reducing physician burnout and improving patient care, provide unmatched accuracy in medical contexts, and ensure patient confidentiality and HIPAA compliance. Read more to learn why the human touch remains an essential asset in #HealthIT: https://lnkd.in/dxxYvff8

Did you know that storing certain data overseas violates CJIS compliance? That’s just one of the insights I shared in a recent interview, published by INC. And it’s one of many reasons why US-based operations are crucial in the professional transcription industry. The article also explores why, despite advancements, human transcription experts still outperform AI in critical fields requiring utmost accuracy, like law enforcement, legal services, and healthcare. From depositions to medical records, the stakes are too high for AI’s “hallucinations” and misunderstandings. Want to learn more about the human edge in transcription services? Check out the full article: https://lnkd.in/gP226UbF #TranscriptionServices #HumanExpertise #LawEnforcement #USA #DittoTranscripts

Should we turn to AI-powered tools in transcription? For many industries, transcription standards are high, especially when working with legal proceedings, medical records, academic research and law enforcement investigations. And today, AI just doesn’t cut it. At least, not on its own. Our CEO, Ben Walker, emphasizes the importance of human transcription in a recent interview with Grit Daily. As Ben highlights, AI struggles in areas where humans don’t. This is because humans can effectively navigate cultural contexts, accents, dialects, industry-specific jargon, background noise, multiple speakers, homonyms, and more. Plus, human transcription minimizes the risk of exposing a company to security issues. Read more about the value of human transcription in the age of AI:? https://lnkd.in/g7rGK-BK

AI transcriptions vs. Human transcriptions? Let’s talk about it, because when it comes to accuracy, humans win. No contest. AI transcriptions would need to be 92% or higher in accuracy to compete with the human experts at Ditto Transcripts. That includes speaker identification, context, spelling, grammar, and punctuation all being 92% or better. And on that note, I’m excited to announce my recent feature in Hackernoon discussing the future of legal tech and transcription services! In the article, I share why human expertise remains irreplaceable in our industry, especially for legal proceedings. We dive into the current limitations of AI transcription, the importance of certified transcripts, and how DittoTranscripts maintains 99%+ accuracy across legal, medical, and financial fields. I also touch on recent legal developments affecting our industry. Check it out here! https://lnkd.in/g5HuJZZn #LegalTranscription #LegalTech #FutureofWork #Legal #Transcription

Excited to have our CEO featured in Hackernoon