DigiTools Consulting, LLC

?? 5 Ways Telecom Companies Can Improve Customer Retention with Salesforce Customer retention is a major challenge in the telecom industry due to fierce competition, billing complexities, and rising customer expectations. The key to reducing churn? Proactive engagement, AI-driven insights, and seamless service experiences—all powered by Salesforce. Here are five ways telecom providers can improve customer retention using Salesforce: 1?? Proactive Customer Support with AI & Automation ?? Use Salesforce Service Cloud to provide AI-powered chatbots, omni-channel support, and automated case routing—ensuring faster resolutions and happier customers. 2?? Personalized Customer Engagement with Marketing Cloud ?? Leverage Marketing Cloud & Marketing Cloud Account Engagement (Pafdot) to create AI-driven customer segments, automated retention campaigns, and personalized customer journeys that boost loyalty. 3?? Predict & Prevent Churn with Einstein AI ?? Identify at-risk customers using AI-powered churn prediction models and real-time satisfaction monitoring, enabling proactive engagement before they leave. 4?? Simplified Billing & Account Management with Communications Cloud ?? Reduce churn caused by billing disputes with self-service portals, automated billing notifications, and a seamless quote-to-cash process. 5?? Stronger Customer Relationships with a 360° View ?? Customer 360 gives a complete history of interactions, service issues, and AI-driven upsell recommendations, ensuring seamless handoffs between sales, marketing, and service teams. ?? Real-World Impact: Telecom companies implementing these Salesforce strategies have seen 20%+ reductions in churn, 30% higher customer lifetime value, and improved customer satisfaction scores. ?? How is your telecom business leveraging Salesforce to drive customer retention? Let’s discuss! #Telecom #Salesforce #CustomerRetention #CX #AI #MarketingCloud #ServiceCloud #DigiToolsConsulting

Agentblazer Champion status unlocked! ?? Now on to Agentblazer Innovator. Here are the topics learned: A Champion can confidently understand foundational Agentforce concepts along with their business value, and has basic hands-on experience. Knowledge Gained: Autonomous Agents: Understand agents, use cases, and CRM potential. Human-Agent Interaction: How humans and AI collaborate effectively. Building & Deploying Trusted AI Agents: Ethical AI design and decision-making. AI Ethics: Addressing bias, transparency, and accountability. Agentforce Basics: Core concepts of agent creation using Salesforce tools. Agent Builder Overview: Introduction to the Agent Builder tool for agent design. Skills Developed: Understand core AI concepts, including data fundamentals. Build a basic agent using Quick Start: Build Your First Agent with Agentforce (Hands-on-Challenge). Articulate a simple business use case for an agent. Use Prompt Builder to create functional agents for basic tasks. #Salesforce #Agentforce #AI #CRM #Agentblazer

Marketers, are you ready to learn how to use Flow? Try getting started with these 3 quick examples ?? https://sforce.co/4iLRtwB

Wow! We're now at 1,100 followers at DigiTools Consulting, LLC LinkedIn page! Thanks to all of you for being part of something that's transformative during this new digital revolution. We used to say that we were providing Digital Transformation services and now it's Business Transformation. Most, if not all, organizations are overwhelmed with work as the goal over the past few years has been to do more with less. This theme is also the current trend as the goal is to do even more with less. Productivity and efficiency is the name of the game. If you are a Nonprofit organization; how do you get more time back to focus on your mission? How do you provide great service without sacrificing the important tasks that helps your bottom line? You can accomplish these goals with the #1 CRM in the world; Salesforce. As a Salesforce Ridge partner, we help clients like you automate tasks so you can get back to your mission and keep building relationships with your constituents. New organizations are at a competitive advantage because they can get started with these tools right away. Have a beginners mindset and think about if you were starting your organization again today, how would you structure it to be competitive for donor dollars, investments, and boosting revenue? We can help you get started and partner with you through this new way of work. #CustomerSuccess #Salesforce #AI #Agentforce #DataGovernance #FutureProof

So what *does* Marketing Intelligence do? Just sit back, relax, and enjoy the film to find out ??

?? March Madness - All Stars ? Jovonnie joins us as an Amazon certified professional and helps with creating training documents and presentations. We are ecstatic that he is with us to drive growth and adoption with Salesforce services! W. Jovonnie Chesney is an experienced AWS professional with a strong background in cloud architecture design, cloud migration, cloud security, and cloud operations.?He is adept at designing, implementing, operating, and maintaining scalable and secure cloud solutions on AWS, with expertise in optimizing cloud infrastructure, cost optimization, ensuring high availability, and implementing best practices for cloud operations. With a solid foundation in AWS cloud operations, cloud solutions architecture, and hybrid cloud solutions, Wilbur has experience in guiding clients through cloud migration assessments, developing and presenting cloud migration strategies, and providing strategic recommendations on AWS services and architectural patterns.?He has also led technical planning sessions for hybrid and multi-cloud architectures and equipped IT teams with the expertise to leverage data storage solutions.?Jovonnie is committed to mentoring technical professionals, fostering team growth, and enhancing technical proficiencies. AWS Certifications: ?? AWS Certified Solutions Architect - Professional ?? AWS Certified Security - Specialty ?? AWS Certified Developer - Associate ?? AWS Certified Solutions Architect - Associate ?? AWS Certified SysOps Administrator - Associate NetApp Certifications: ?? NetApp Certified Data Administrator ?? NetApp Certified Hybrid Cloud Associate

Big news - Marketing Intelligence is now generally available and comes with Agentforce built-in. It can help your teams on Day 1 by: - Boosting campaign performance and reducing wasted spend - Continuously ingesting and transforming marketing data sources - Generating timely insights into live campaigns Plus, it's built on the Salesforce platform! Take a tour of all the features and possibilities here: https://sforce.co/3FD22DS

Salesforce Workflow Rules and Process Builder end of support - 12/31/25 Please see this help article for more info about end of support. Please contact us at DigiTools Consulting, LLC for assistance to migrate to Flow Builder. ?? https://lnkd.in/gxP6ma4S #Salesforce #ProcessBuilder #WorkflowRules #EndofSupport

Many companies use chatbots, software designed to simulate human interaction, to handle common service issues with lower overhead. However, the current generation of chatbots isn’t meeting customer expectations. In fact, 81% of customers say they would rather wait to speak to a live agent — a sign that chatbots are causing frustration for the customers they are intended to assist. Compared to basic chatbots, AI agents offer more advanced features to enhance the customer experience. Agentforce, the agentic layer of the Salesforce Platform for deploying autonomous AI agents, makes agentic AI interactions possible for companies like ezCater, 1-800Accountant, and Autodesk.

What's that? Did we hear you ask: "What can Agentforce do for my marketing team?" Thought so! Here's your answer ?? https://sforce.co/3XOQV0F