Digital Conversation

Looking forward to 2025. Consensus indicates that there will be continue financial pressure on healthcare due to labor shortages, inflation, and reimbursement contraction. However, we feel technology adoption to maximize workforce challenges and create efficiency, changing payer mix, movement towards non-acute setting like home health will be a focus. Federal government would like more value based care and reimbursement. One example of a critical enabler of focus is the integration of Remote Therapeutic Monitoring (RTM) solutions, such as those powered by Digital Conversation. RTM facilitates better patient engagement and real-time data collection, allowing providers to monitor treatment adherence, manage chronic conditions, and optimize outcomes while reducing costs. Digital Conversation’s solutions simplify RTM adoption, helping payers and providers leverage this technology to improve operational efficiency and unlock new revenue streams, particularly in the growing Medicare and Medicaid duals population and value-based care models. As we look collectively towards what to expect in healthcare for 2025, we will continue to align our development efforts to support these changes. For 2025, we have created?significant new features and enhanced many of the existing features to the platform. To summarize: 1. As value based care and reimbursement continues to be an edict, and as remote care continues to proliferate, we have added Remote Therapeutic Monitoring (RTM) and Chronic Care Management (CCM) offerings and communication support structure for organizations doing Remote Patient monitoring (RPM). 2. A complete rewrite to the latest technologies including integrating generative AI into the development of our Pathway offering. 3. More and better self service of communication services at scale. 4. EHR, pharmacy and provider system integrations to include CRMs such as SalesForce. 5. Better programs for marketing support through digital channels. 6. Improved workforce management to include better patient response management at scale. 7. Voice and video recording features. 8. Improved Patient Portal through Hub messaging. Lets all thrive in 2025!

Digital Conversation ?? SalesForce integration: This is a client success story—a story about maximizing revenue and reducing workflow abrasion and costs.?Our client, Triumph Home Health, uses SalesForce for their EHR and Digital Conversation for next-level communication with their customers.?To their credit, Triumph emphasizes automation in their business processes in order to increase speed and quality while decreasing cost.?To this end, integrating with the Digital Conversation Customer API is an imperative.?Using SalesForce’s flexibility to pull together disparate customer-specific order information, Triumph initiates text messages to customers through the Digital Conversation API.?Each customer receives a unique link that, after authentication, allows the customer to confirm within SalesForce the type and quantity of products the customer wishes to order.?The Digital Conversation Customer API also enables the creation and activation of other customizable SMS campaigns at scale.?Additionally, the Digital Conversation Messenger application can be utilized to communicate with customers via other channels including Secure Messaging, Secure Video, and Voice.?The point of the story: 1. The Digital Conversation Customer API enables the automation of data exchange. 2. This proactive approach to patients increases customer satisfaction while maximizing revenue and minimizing time to cash. 3. The Digital Conversation Messenger application can improve all the workflows around reordering, Secure messaging and Secure Video when needed. 4. The API can be leveraged to conduct other campaigns to improve the health of the organization. Kudos to Triumph and proud to be your partner. #SalesForce #DME #TextingForPatientCare #HealthcareTechnology #StreamlineHealthcare #InnovativeHealthcareTools?#HealthcareEfficiency

Recently, I was asked an all too re-occurring question by our clients: "What’s the best communication strategy for primary care within a critical access hospital to promote CCM, RPM, and remote therapeutic monitoring effectively to their provider network—and maximize onboarding?" Followed by an equally critical question: "How do we acquire and activate patients in programs like these successfully?" These conversations about both provider engagement and patient activation—two sides of the same coin, each essential for success. Here's what stood out: The most effective strategies start with aligning communication to the provider’s workflow. Providers are inundated with demands on their time and focus. The key is presenting patients who qualify in a way that’s: Data-driven: Leveraging analytics to provide actionable insights. Integrated: Seamlessly incorporating this data into the provider’s existing workflow. If I have not said it clearly, “workflow, workflow, workflow”. Client organizations that have done this successfully have seen incredible results. On the flip side, those that struggle often lack the necessary alignment with their network or face hurdles related to perceived authorization gaps. The patient is central to all of this. For a program to succeed, patients must be: Educated: They need clear, relevant, and tailored information. Consented: Informed consent is not just compliance—it's trust. Engaged: Sustained involvement over time requires consistent value delivery. The best patient activation strategies focus on delivering information that is: Relevant: Avoid redundancy, and ensure the content addresses their concerns and questions. Timely: Share insights retrospectively (what happened), concurrently (what’s happening), and prospectively (what’s next). Every organization needs to have a clear plan for patient acquisition, management, and retention. Sounds obvious, but have you taken the time to: Outline your communication strategy to providers? Build a sustainable patient engagement framework? It’s not just about checking boxes—it’s about delivering value at every stage.

The 12 Days of Digital Conversation- Part 1 This holiday season, we’re celebrating the innovative ways our clients are using Digital Conversation’s platform. Here’s a festive look at how our platform empowers practices and patients alike with the first 6 days of Digital Conversation! (Love this time of year). ?? On the first day of Christmas, Digital Conversation gave to me: A reminder to reorder my supplies. A client chose to use Salesforce as their EHR. We integrated, delivered a patient link from SalesForce through text, and away they go reordering for Christmas. ?? On the second day of Christmas, Digital Conversation gave to me: A quick prescription refill. Implemented SecureRx with just maintenance medications. Link sent to patient, patient authenticates, sees available refills, selects. No coal for them. Bonus, starting using this for supplements. ?? On the third day of Christmas, Digital Conversation gave to me: A notification my shipment is on its way. Wouldn’t everybody want to know EXACTLY when Santa is coming. Let’s send some cheer but also automated/integrated updates keep patients informed and reduce calls on your already busy phone line. ?? On the fourth day of Christmas, Digital Conversation gave to me: Three respiratory therapists and a partridge in a pear tree, used our calendar feature to send a self scheduling text with availability for patients to book time with the therapist. ?? On the fifth day of Christmas, Digital Conversation gave to me: An offer for a holiday discount. Pharmacy clients engaging patients with seasonal promotions that bring a little extra cheer. ?? On the sixth day of Christmas, Digital Conversation gave to me: A friendly bill payment reminder. A hospital system sends us billing statement PDF(s) labeled with MRN, we attach to patients with corresponding MRN, used Hub messaging to send. Payment made, kiddos get toys. From the story by Robert L. May,(you will recognize it), I hope the gifts of acceptance, overcoming challenges, all your dreams, employer generosity, hope and belief come your way this year and forever. ?? #TextingForPatientCare #CCMSolutions #RPMVendors #PrimaryCareInnovation #PatientMonitoringSolutions #CareManagementTools #HealthcareTechnology #PatientEngagementTools #ChronicCareManagement #ValueBasedCare #ImprovingPatientOutcomes #OptimizeCareDelivery #StreamlineHealthcare #InnovativeHealthcareTools #HealthcareEfficiency

Remote Therapeutic Monitoring (RTM) is a great tool for healthcare providers to utilize. However, to ensure the success of RTM there are at least four strategies providers need to consider. In this article we simplify these four strategies and explain how RTM can be integrated into any practice. #RemoteTherapeuticMonitoring #RTMHealthcare #RTMIntegration #RTMForProviders #TherapeuticMonitoring #DigitalHealthSolutions #HealthcareTexting #SecureTextingForHealthcare #DigitalCareEngagement #TextingForPatientCare #CCMSolutions #RPMVendors #PrimaryCareInnovation #PatientMonitoringSolutions #CareManagementTools #HealthcareTechnology #PatientEngagementTools #ChronicCareManagement #ValueBasedCare #ImprovingPatientOutcomes #OptimizeCareDelivery #StreamlineHealthcare #InnovativeHealthcareTools #HealthcareEfficiency

"Wellness clinics offering GLP-1 agonist therapies like semaglutide and tirzepatide are achieving incredible success, helping patients improve their health and reach their weight loss goals. Many of these clinics are thriving, yet there’s room to take operations to the next level—optimizing workflows, differentiating in a competitive market, and ensuring the best use of existing staff." Read our article to learn how wellness clinics can improve their workflow, patient experience, and increase revenue by incorporating text-based communication and Remote Therapeutic Monitoring (RTM) into their practices. #WellnessClinicSolutions #GLP1TherapySupport #PatientEngagementTools #SemaglutideCare #TirzepatideEfficiency #TextingForClinics #PathwaysForHealthcare #RemoteTherapeuticMonitoring #RTMBillingSolutions #AdherenceTrackingTools #StreamlinedClinicWorkflows #OptimizeClinicOperations #DigitalConversationPathways #HealthcareRevenueGrowth #PatientExperienceMatters

In a rapidly changing world it is imperative that community pharmacies adapt and adopt new strategies. Remote Therapeutic Monitoring (RTM) is a strategy that could increase revenue opportunity and improve customer medication adherence. In this article we explain how a community pharmacy could leverage RTM and how Digital Conversation can provide the resources to help them succeed. #CommunityPharmacy #PharmacyInnovation #RemoteTherapeuticMonitoring #PharmacistRevenueStreams #RTMServices #PharmacyBillingSolutions #DigitalPharmacyTools #PharmacyCognitiveServices #AdherenceTracking #PharmacistCollaboration #ClinicalPharmacySolutions #RTMPathways #PharmacyFuture #HealthcareRevenueModels #DigitalConversationRTM

Does your practice include remote therapeutic monitoring (RTM)? Are you interested in learning more about RTM? Check out our article to learn how we can help you seamlessly integrate RTM into your workflow. You will see improved patient outcomes, engagement, and satisfaction. #RemoteTherapeuticMonitoring #RTMHealthcare #RTMIntegration #RTMForProviders #TherapeuticMonitoring #DigitalHealthSolutions #HealthcareTexting #SecureTextingForHealthcare #DigitalCareEngagement #TextingForPatientCare #CCMSolutions #RPMVendors #PrimaryCareInnovation #PatientMonitoringSolutions #CareManagementTools #HealthcareTechnology #PatientEngagementTools #ChronicCareManagement #ValueBasedCare #ImprovingPatientOutcomes #OptimizeCareDelivery #StreamlineHealthcare #InnovativeHealthcareTools #HealthcareEfficiency

Curious about which features are most important to our clients? In this video Grace explains eleven ways our clients utilize Digital Conversation in their organizations. Whether your organization is a medical supply company, pharmacy, or medical practice our features are versatile and can be customized to fit your needs. Watch the video to learn more and reach out to discuss how Digital Conversation can fit into your organization! #healthcare #digitalhealth #ACO #CAH #DME #Pharmacy #CCM #Mobility #MTM #hospital #medicalsupplies #PatientExperience?

Grace our marketing director wanted to share with you why healthcare organizations need Digital Conversation. We understand the challenges providers and administrators are facing. We believe Digital Conversation can be the key to unlocking new revenue, streamlining communication, and improving workflows. Watch our video to learn more! #healthcare #digitalhealth #ACO #CAH #DME #Pharmacy #CCM #Mobility #MTM #hospital #medicalsupplies #PatientExperience?