Digital Badge Academy

Can digital badges reduce support calls and increase customer success? Yes, if you know how. Support calls can cost an average organization about $300 per call — or more! The numbers for a small company are significant, and for a larger organization, the costs can be crippling. The truth is, most tech support calls are related to training — not product deficiencies or defects. People simply don’t know how to use the product. That’s where digital badges can help. We’ve spent years figuring this out, and we captured everything you need to know in this short podcast. Listen to it in the car, or watch it over lunch. And learn exactly how digital badges can be used to reduce calls, increase advocacy — and also increase free earned media through social media. WATCH NOW! https://lnkd.in/en7-Xvfa ?? Please REPOST to share this info with your followers!

Can digital badges really reduce cyber threats? Yes, if you know how :) In this podcast, David Leaser and Jim Daniels show you how digital credentials enhance cybersecurity resilience within organizations. Learn about: - Building a culture of security awareness - Tracking training compliance - Verifying third-party data compliance All through the power of digital credentials! Watch or listen! https://lnkd.in/eUfJhSRa ?? REPOST to share this knowledge with your network!

TAKE THE SURVEY! The Digital Badging Commission created a short survey aimed at both issuers and recipients of digital badges. The intention is to learn: - The sectors where badges are being used. - The ease or difficulty of issuing or earning badges. - The main purposes for which badges are being used. Make sure your voice is heard! This will only take a few minutes! And THANK YOU! PS: ?? Repost to help your network! And let’s connect! Full survey link:?https://lnkd.in/gHfWQR-v

We've released a brand new course on Udemy! Everything you need to know to launch a world-class digital badge program. Check it out and take the first module free on Udemy: https://lnkd.in/ejet2afy

New Course on Udemy! $199.99 Learn everything you need to know to develop a world-class digital credentials program! With more than 5 hours of content, this course will help you become an expert in no time. Stream anytime, anywhere, at your own pace. Complete this course in a weekend or over an extended period of time. It’s your choice. Private, live virtual coaching hours will allow you to ask any question you would like and get instant feedback. Downloadable worksheets and references will help you build your program quickly — no need to create your own. Here's what you will learn: - The business value of badges - How to build a business case - How to think like a futurist - How to facilitate change management - How to set up an operational framework - How to establish governance - How to create your team - How to pick a badging platform - Best practices for badge design - How to navigate data privacy - How to establish partnerships - How to measure your success - How to build a communications plan - How to align badges to L&D - How to launch your program - What to do post-launch Check it out and take the first module free at: https://lnkd.in/ejet2afy

here is a new trend you need to learn about: Shadow learning. And it is on the rise. Big time. Latest research show Youtube is the #1 training platform outside a company’s LMS. That’s good news and bad news: → GOOD: People are learning valuable skills on Youtube. → BAD: There has been no way to verify it at scale. Until now. In February at Training Magazine’s 2025 Training Conference and Expo in Orlando, we’re going to show you how to bring shadow learning into the light, making it visible and measurable. You’ll learn how to: 1. Use free AI tools to create powerful study guides and effective assessments, even with your own content. 2. Use AI to generate skills metadata for digital badges, ensuring they are trusted and interoperable. 3. Design and implement end-to-end processes to verify and credential shadow learning at scale. I know you are going to love it. And you are going to save so much time, money and frustration. You will become the master of shadow learning. In less than an hour. See you in Orlando in a few weeks! ??Please repost! PS: Let's meet at the event. DM me so we can coordinate!

Do you have an interest in developing a digital badging program that matters? Digital Badge Academy's new masterclass, now available on Udemy, is designed to equip you with the best practices for designing and building a digital recognition system that inspires and thrives. ◆ We start be covering the basics and getting to the heart of "why" your organization will benefit from issuing digital credentials. ◆ You will also learn how to gain buy-in from across your organization to ensure you gain the support and investment necessary to be successful. ◆ Learn what it takes to implement an effective governance strategy and operations framework, which is vital to any digital credentialing program. ◆ We also cover steps necessary to ensure you have the right data intelligence strategy in place to measure results and outcomes. And we address many other areas essential to developing your program. View our podcast below where we take you on a brief tour of what our new Digital Badging Masterclass has to offer! Use this link to enroll in the Digital Badging Masterclass: https://lnkd.in/eP_UGSDr https://lnkd.in/egRg8Yy5

How we built the IBM Digital Credential Program. After we built the IBM Digital Credential Program, I had the honor to tell the story at the ePIC event in Bologna, Italy, courtesy of Don Presant and Serge Ravet. Still relevant today. I covered the rationale, expected outcomes, design, agile development and the measures of success. The video is a solid primer for anyone who is developing a digital badge program. Here is the story, courtesy of Bestr:?https://lnkd.in/eBtp_VU9

This brief and highly insightful article from Fabio Budris Klaz provides a terrific contrast between Verifiable Credentials and NFTs along with common use cases for each. This is definitely worth a read!!