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5 TIPS Seasoned Employees can take TO OVERCOME AGEISM & DISCRIMINATION IN THE WORKPLACE 1?? Highlight Experience & Skills Older workers must emphasize #experience & skills to showcase value to employers & within current roles ? Focus on achievements & value-add ? Create an age-neutral resume emphasizing skills & accomplishments ? Remove age-revealing dates ? Use action-oriented language to convey energy & #innovation Highlight experience & knowledge demonstrating critical thinking & industry-specific expertise to counter age-related stereotypes & showcase value 2?? Stay Current with Industry Trends & Technology Stay updated with the latest trends & technologies ? Engage in continuous learning & professional development ? Demonstrate adaptability & commitment to growth ? Actively seek opportunities to learn & use new technologies ? Highlight tech-savvy skills in resumes & during #interviews Challenge the stereotypes that older workers are resistant to change or not interested in challenging work - demonstrate #adaptability & innovation 3?? Leverage & Expand Professional Networks Build & maintain a strong professional network to open doors to new opportunities & overcome age-related biases ? Leverage connections ? Participate in networking events to meet employers & peers ? Join professional associations & attend industry conferences ? Utilize online platforms (like #LinkedIn) to showcase expertise & connect with professionals across generations Networking leads to opportunities that may bypass traditional #hiring processes where discrimination may be more prevalent - demonstrate interpersonal skills & industry knowledge 4?? Embrace Mentorship & Knowledge Transfer Roles Position yourself as a mentor & knowledge agent ? Seek opportunities to mentor colleagues ? Share industry insights & best practices ? Demonstrate ability to work effectively in multigenerational teams ? Highlight mentorship & other successes Showcase unique value being brought - age-diverse teams are more productive with better problem-solving capabilities 5?? Know Your Rights & Advocate for Yourself Understand legal protections & be prepared to advocate for yourself ? Familiarize yourself with age discrimination laws (e.g., Age Discrimination in Employment Act (ADEA) in the USA ? Document instances of perceived age discrimination ? Address & challenge age-related stereotypes or biases ? Seek support from HR & external orgs when facing discrimination Be aware of your rights & take action against #discrimination! Legal action is a last resort, but knowing one’s rights can empower standing up to unfair treatment & advocacy for #EqualOpportunities These tips help better position older workers to overcome #ageism & discrimination. They not only help combat bias but also showcase the unique value seasoned professionals bring to the roles ?? Overcoming ageism is an ongoing process requiring persistence, adaptability, and a proactive approach to career #management

We recently learned we lost a bid to assist a home infusion therapy specialty pharmacy in optimizing its patient intake process We see it as an opportunity to regroup & come back stronger Help us validate our strategic plan to bounce back: 1?? Conduct Post-Mortem Analysis ?? Why did we lose? Was it pricing, technical approach, lack of differentiation, or misalignment with client priorities? ?? Competitor insights: Find out what competitor have offered (e.g., lower cost or existing relationships) ?? Internal gaps: Did we lack expertise in home infusion workflows, compliance, or patient experience optimization? 2?? Request Feedback from Client ?? Politely ask client for feedback - hopefully, they’re willing to share what led to the decision ?? We’re hoping to gain insights regarding our value prop 3?? Refine Our Offering ?? Did we miss some client pain points? (e.g., patient onboarding delays (AI-driven intake forms, EHR integration) ?? Did we over- or under-state compliance risks? (e.g., real-time eligibility verification, medication reconciliation) ?? Provider communication gaps? (e.g., telehealth coordination) ?? Did we fail to showcase ROI? (e.g., quantify how our approach reduces administrative burden, cuts time-to-treatment, or improves patient retention) 4?? Strengthen Relationships ?? While there were multiple intermediaries, were we adequately engaged with client to share insights? (e.g., regulatory updates for home infusion to position us as partners, not vendors) ?? Could we have leveraged industry networks? (e.g., NHIA Conference) or partner with ASHP to build credibility) 5?? Promote a Differentiated Solution ?? Detail one aspect of patient intake (e.g., AI-powered triage or automated insurance checks) to prove value quickly ?? Use case studies (even outside #healthcare) to demonstrate adaptability 6?? Expand Market Focus ?? Target adjacent verticals (e.g., specialty pharmacies, hospice care) needing intake optimizations ?? Explore partnerships with #EHR vendors or #telehealth platforms embedded in home infusion workflows 7?? Double Down on Innovation ?? Invest in predictive analytics to anticipate patient no-shows or delays ?? Leverage Omnichannel intake (e.g., SMS/portal-based forms for patients) ?? Emphasize Interoperability with platforms like Epic 8?? Rebuild Team Morale ?? Celebrate the effort, not just outcomes - Host a debrief to turn lessons into actionable goals 9?? Proactively Market Our Expertise ?? Publish thought #leadership (e.g., “Hidden Bottlenecks in Therapy” or a webinar on CMS compliance) ?? Highlight patient-centric stories (e.g., how process reduces stress for immunocompromised patients) ?? We like to think losing a bid is rarely about our capabilities — maybe it’s about fit or timing. However, by addressing gaps, deepening expertise & being visible, we should be able to position ourselves to win the next opportunity ??What’s one step you think we should take to come back stronger? ??

5-Star REALITY CHECK: A Digital Transformation (DX) roadmap is a strategic plan outlining how an organization will transition from traditional processes to #digital solutions. Its importance lies in the following key aspects: 1?? Clear Vision & Goals - set clear objectives & ensure all stakeholders understand the #transformation’s purpose. 2?? Resource Allocation - identify & allocate necessary resources effectively, minimizing waste & maximizing impact. 3?? Risk #Management - proactively address risks, ensuring smoother transitions. 4?? Alignment & Collaboration - align #teams, encouraging #collaboration & communication throughout the transformation process. 5?? Measurable Progress - track progress and measure #success through specific milestones, allowing for adjustments as needed. ????????? A DX roadmap is crucial for guiding organizations through their digital transformation journey, ensuring they remain competitive & responsive to market changes. See Comments below ???? for more information on how to get the processes in place and your roadmap documented and communicated effectively. #business #innovation #technology #governance #future #futurism #governance #itgovernance #PMO DGCpartners LLC Don Gleason

5 EFFECTIVE STRATEGIC PLANNING APPROACHES: 1?? SCENARIO PLANNING involves creating narratives about likely #future conditions - preparing for possibilities & uncertainties, allowing more informed decisions based on what can happen 2?? REAL-TIME STRATEGIC PLANNING emphasizes flexibility & adaptability - allowing firms to adjust strategies in response to real-time data & changing circumstances - encouraging continuous monitoring & iterative adjustments rather than rigidly adhering to a set plan 3?? EMERGENT STRATEGY focuses on developing strategies organically over time rather than being strictly planned - allowing responses to unexpected opportunities/challenges, fostering #innovation & responsiveness 4?? EXPLORATORY & CREATIVE adopt methods that prioritize learning & creativity - involving identifying key areas of uncertainty & conducting research to gather insights 5?? PARALLEL TIME HORIZONS - planning for short-term (6-12 mths) & long-term (>5-10 yrs) objectives simultaneously - balancing immediate needs w/ future aspirations & enhancing the overall #strategic impact These alternatives provide flexibility & insights to navigate complex & changing environments, ultimately leading to more effective strategic #outcomes Collaborative methods are highly effective in ensuring internal & external perspectives are considered - fostering inclusivity & diverse insights for robust & innovative strategies ?? Engage Stakeholders - Involve employees, mgmt & external partners to ensure various viewpoints are represented to identify challenges & opportunities that may not be visible from a single perspective. Gathering input from different groups, creates a more comprehensive understanding of the #business needs ?? Facilitate Open Communication - Create an environment where open communication allow sharing ideas & concerns freely - use workshops, brainstorming sessions & feedback loops - leading to unique solutions & strategies that might not emerge from a traditional, top-down planning process ?? Use Collaborative Tools - Employ #collaborative tools & platforms to enhance participation & streamline the planning process - facilitates real-time #collaboration, document sharing & idea generation ?? Build Consensus - A collaborative approach emphasizes consensus-building among stakeholders. By working together to define the mission, vision, goals & objectives, organizations can ensure everyone is aligned & committed to the plan ?? Iterative Feedback & Adaptation—Incorporating feedback from internal & external stakeholders throughout the planning process allows firms to adapt strategies as needed. An iterative approach helps refine ideas & ensure a final plan is responsive to needs of all parties ?? A collaborative approach to #strategicplanning enriches planning by incorporating diverse perspectives & sense of ownership among stakeholders - ultimately leading to more effective & sustainable strategies #Leader #Leadership #bestadvice DGCpartners LLC

WHEN IS AN OSHA EMERGENCY ACTION PLAN (EAP) REQUIRED? There is confusion about the USA’s Occupational Health and Safety Administration’s (OSHA) Emergency Action Plans (EAP), 29 CFR 1910.38, for the workplace. The requirement is to develop a written emergency action plan or fire prevention plan for a #business is based on the number of employees that are physically in a facility at any time of the working day. The regulation states that employers with 10 or fewer employees do not have to create a written emergency action plan. However, employers are still required by OSHA to communicate the EAP to staff. So, if you’re required to communicate/train on it, then you might as well do a written one anyway! An EAP must communicate the following minimum requirements: ?? Procedures for emergency evacuation, including type of evacuation & exit route assignments (29 CFR 1910.38(c)(2)) ?? Procedures to be followed by employees who remain to operate critical operations before they evacuate (29 CFR 1910.38(c)(3)) ?? Procedures to account for all employees after evacuation (29 CFR 1910.38(c)(4)) ?? Procedures to be followed by employees performing rescue or medical duties (29 CFR 1910.38(c)(5)) ?? Means of reporting fires or other emergencies (29 CFR 1910.38(c)(1)) ?? The name or job title of every employee who may be contacted by employees who need more information about the plan or an explanation of their duties under the plan (29 CFR 1910.38(c)(6)) Additionally, OSHA #EAP requirements address the following: ?? Employee alarm system—An employer must have and maintain an employee alarm system. The system must use a distinctive signal for each purpose and comply with the requirements in 29 CFR 1910.165. ?? Training - An employer must designate & train employees to assist in a safe and orderly evacuation of other employees. Review of EAP: An employer must review the emergency action plan with each employee covered by the plan: ?? When the plan is developed or the employee is assigned initially to a job ?? When the employee’s responsibilities under the plan change ?? When the plan is changed According to #OSHA, the purpose of an emergency action plan (EAP) is to facilitate and organize employer & employee actions during workplace emergencies. A well-developed EAP is essential for the #safety of employees. ?? Customize your plan! - Employers should: ?? Identify potential emergency scenarios ?? Communicate how employees should respond to each identified #emergency ?? Customize plan by developing floor plans (or worksite layout), and identifying potentially hazardous features & on-site emergency systems. #business #technology #BCP #future #innovation #management

Here’s why there’s no doubt about it: Collaboration drives innovation, unlocks new possibilities, and thrives on active engagement! Collaboration is the catalyst for innovation, the key to unlocking untapped possibilities, and the foundation for progress. It thrives when individuals actively engage, contributing their unique ideas & insights to a shared purpose. The essence of effective collaboration lies not in passive agreement or conformity, but in dynamic dialogue—a back-and-forth exchange that challenges assumptions, refines concepts, and fosters creativity. True innovation emerges when diverse perspectives intersect, evolve, and merge into something greater than the sum of their parts. Whether it’s a one-on-one brainstorming session, a productive team meeting, or a cross-functional project involving many voices, partnerships built on meaningful interaction have the power to transform challenges into opportunities. These interactions ignite fresh ideas, inspire novel approaches, and propel teams toward breakthrough solutions that might otherwise remain undiscovered. In essence, collaboration isn’t just about working together—it’s about co-creating, questioning, and driving toward extraordinary outcomes that could never be achieved in isolation. Engage with me on the importance of collaboration & let’s interact in comments below ???? #innovation #management #business #technology #future #bestadvice DGCpartners LLC

DIGITAL TRANSFORMATION (DX) is pretty much essential for optimizing business & technology operations. Done right, it involves assessing current digital maturity, defining #strategic goals, and planning for future success. Key areas of focus include People, Process(es), Technologies, and Culture. DX = a necessity for competitiveness! A formal program #management approach helps set expectations & creates a unified strategy, leading to the development of a DX roadmap - it aids navigating the complexities of digital #change. #Future planning begins with assessing the current #digital maturity. The DX roadmap supports the strategy and defines the vision aligning digital investments with broader business objectives, ensuring that efforts contribute to a cohesive and doable customer-centric strategy. There are many organizations that face challenges due to fragmented digital initiatives that aren’t aligned with a unified strategic vision. Without a comprehensive #roadmap, these initiatives often operate in silos, leading to inefficiencies & wasted resources. Digital fragmentation occurs when isolated projects address immediate needs without considering long-term goals - leading to disconnected systems and inconsistent customer experiences. A #business that invests in an new technology without a clear roadmap risks underutilizing these tools being misaligned with business needs. A DX roadmap aligns #technology with strategic goals, a clear vision, and specific objectives - helping identify gaps & prioritizing initiatives for maximum impact, such as: 1?? Developing a customer-centric culture 2?? Integrating data for a comprehensive customer view 3?? Leveraging predictive analytics for informed decision-making ?? Major DX Roadmap Components: ? Digital Maturity Assessment - evaluate current digital readiness to establish a baseline. ? Future Vision & Goal Setting - Define a clear digital vision aligned with business objectives. ? Identify & Bridge Gaps - Show discrepancies between current capabilities & future goals. ?? Key Transformation Tracks: Focus on people, process, technology, culture, and content guide initiatives. ? There must be an overriding Customer-Centric Strategy to enhance the customer experience through personalized interactions and integrated touchpoints. CIOs, IT, and business #leaders can use this roadmap to address real-world challenges by assessing digital maturity, developing a unified vision, identifying gaps, and integrating technology — all while focusing on customer-centric strategies. The good news! There are resources available to help your organization effectively navigate the complexities of digital transformation and achieve sustainable #success. See Comments below ?? FMI on who can help your team(s) or organization thrive! #innovation #DGCpartners #DigitalTransformation

8 STEPS TO EFFECTIVE RESPONSE PLANNING - DGCpartners in our efforts with #business, government agencies and their emergency response partners, regularly encounter multiple challenges to ensure consistency among mass casualty & mass fatality plans. Achieving the overall goals of effective response planning involves several key steps; here are 8 steps to consider: 1?? Standardize Terminology & Definitions ?? Ensure plans use the same terminology & definitions - helps avoid confusion & ensures everyone involved understands the procedures & protocols in the same way. [the National Incident Management System (NIMS) & Incident Command System (ICS) provide a baseline] 2?? Integrate Planning Teams ??? Involve stakeholders from both mass casualty and mass fatality response teams in the planning process, including emergency #management, #healthcare providers, law enforcement, and public health officials. Regular joint meetings help align & synchronize the plans. 3?? Share Objectives & Goals ?? Clearly define and align the objectives and goals of the plans, aiming to minimize loss of life & manage the aftermath efficiently. Ensure they complement each other in achieving these aims. 4?? Utilize Common Frameworks & Protocols ?? Use common #frameworks & protocols where applicable (i.e., plans might use the Incident Command System (ICS) to manage resources & #operations.) 5?? Cross-Train Regularly ?????? Conduct regular cross-training exercises where teams practice implementing plans simultaneously - helping to identify inconsistencies & areas for improvement and #innovation. 6?? Coordinate Communication Plans ??? Develop coordinated #communication strategies that ensure information flows seamlessly between the mass casualty & mass fatality teams - including protocols for sharing information with the public & media. 7?? Conduct Joint Reviews & Updates ?? Periodically review & update plans together - ensuring they remain aligned with current best practices & include all legal requirements. 8?? Integrate Resource Management ?? Ensure that resources, such as personnel, equipment, and facilities, are planned for and managed in a way that supports the plan, which might involve shared resource pools or coordinated resource allocation #strategies. ?? Starting with these 8 steps, one can help ensure that mass casualty and mass fatality plans are consistent and complementary, leading to more effective and coordinated responses during crises and emergencies. ?? ?? ?? - If you need help with your plans, REACH OUT to me (@don gleason) for a call, and we can discuss how #DGCpartners can improve all aspects of your resilience planning! #leadership #cooperation #leaders #technology #EmergencyManagement #leader #EmergencyPlanning #BCP #COOP #EmergencyPreparedness #collaboration DGCpartners

In recognition of World Cancer Day, 2025 - it is fitting to ask: WHERE IN THE WORLD ?????? is the Most Efficient Healthcare System? When evaluating the efficiency of healthcare systems, we want to consider multiple factors (e.g., cost-effectiveness, access to care, health outcomes, and administrative efficiency). KEY FEATURES OF A HEALTH SYSTEM ?? UNIVERSAL COVERAGE: where all citizens have health coverage, either through statutory health insurance or private health #insurance. This ensures that nearly everyone has access to #healthcare services. ?? COST CONTROL: The system is funded through a combination of employer and employee contributions to keep costs manageable. The government regulates prices for medical services and pharmaceuticals, contributing to overall cost efficiency. ?? QUALITY OF CARE: Consistently rank high in #health outcomes, including life expectancy & low infant mortality rates - with an emphasis on preventive care & patient satisfaction to further enhance the system’s effectiveness. ?? ADMINISTRATIVE EFFICIENCY: The presence of multiple insurance providers fosters competition, which can lead to improved services, innovation, and efficiency. The system should be less bureaucratic than single-payer systems, allowing for quicker access to care. COMPARISON OF OTHER COUNTRIES JAPAN ???? - has a highly efficient system with excellent #healthoutcomes and low costs; its reliance on private providers can lead to variability in access and quality. AUSTRALIA ???? - its mixed public-private system is effective, but it faces challenges with wait times & access to specialists, which can affect overall efficiency. CANADA ???? - has a single-payer system that provides universal coverage but struggles with wait times for specific procedures, which impacts efficiency. UNITED KINGDOM???? - The NHS offers comprehensive coverage but is frequently criticized for long wait times and resource constraints, which can hinder efficiency. UNITED STATES ???? - the most expensive and lowest ranking in efficiency among all higher-wealth countries, with significant disparities in access & health outcomes (and where long wait times are the new normal, especially in rural areas.) GERMANY ???? - stands out as the most efficient healthcare system among the countries analyzed, balancing cost, access, & #quality effectively. ?? Japan and Australia perform well, but Germany’s structured approach to universal coverage and cost control gives it a notable edge in efficiency. Based on these factors (reasonable & shared criteria), GERMANY ???? has the most efficient healthcare systems among the countries compared. How satisfied are you with healthcare in your country? In the USA, we can and need to do better and stop deluding ourselves about being the best—as you’ll see next time, the USA is not anywhere near number one! #management #leadership #innovation #DGCpartners #WorldCancerDay