DeskDay

It's time to invest in your MSP’s future!?Enjoy 25% OFF our monthly and annual plans — FOR LIFE. ?? Scale faster, work smarter, and elevate your business with a deal that keeps on giving. ?? Why you don’t want to miss this: ?? Always-on support – A chat-based service desk and multi-channel app to keep your techs and end-users always connected on their preferred platforms. ? ?? Tech mobility – ?Multi-platform mobile and desktop support to let your techs assist from anywhere, anytime. ?? One-stop solution – Ticketing? ? Project Management? ? Billing & Invoicing? ? Quality Assurance? ? DeskDay's got it all covered! ?? Future-Ready – Hold on tight because AI and custom workflows are landing in 2025! (And we’re just getting started.) Don’t miss out. Sign up and subscribe to our plans before Dec 13th, 2024 to lock in this lifetime discount. https://deskday.com/ #deskday #msp #csa #psa #blackfridaysale #blackfridayoffer #servicedesk #itsupport

Are you solving problems that don’t exist anymore? ?? Thanksgiving is more than a holiday—it’s a rare chance to pause and reflect. For MSPs, it’s the perfect moment to step back and ask if your workflows, tools, and processes are truly built for today or if you’re still solving yesterday’s problems. In this month’s newsletter, we explore how inherited habits might be holding your business back and what it takes to realign your operations with your current goals. From optimizing workflows to embracing smarter tools, it’s about building a business that works for you—not against you. ?? Ready to rethink the way you work? Dive into the full issue now. ?? #msp #deskday #csa #psa #managedservices #thanksgiving2024 #newsletter

David vs. Goliath’s: How DeskDay is Changing the MSP Game In the world of MSP, the bigger player is often seen as the Goliath or I may say Goliath’s—powerful, feature-rich, and undeniably a force to be reckoned with. But what happens when the so-called "David" of the market, a vendor like DeskDay, steps into the field with its unique, conversation-chat-driven approach? For MSPs in the era of too many tools, it’s easy to feel overwhelmed—too many choices, too much complexity, and too little time to make it all work. At DeskDay, we understand what it’s like to be stretched thin, juggling countless priorities, all while trying to deliver the best service for your clients. That’s why we built DeskDay—not just as another tool, but as a partner that genuinely understands your challenges because of its unique history of serving the MSP community for over a decade in the parallel universe. That’s why it's humbling to see comments like “I like DeskDay with their unique chatting approach” placing us shoulder-to-shoulder with the Goliath’s in conversations among MSPs. As a smaller, more agile player, we’re proving that simplicity, focus, and a human-first design can pack a mighty punch. It also reminds us why we’re here. We’re not trying to be everything to everyone. Instead, we’re doubling down on what MSPs truly need: ? Speed and Simplicity: A solution that’s intuitive and quick to adopt, allowing you to focus on solving IT problems, not navigating complicated software. ? Flexibility: Built to empower techs and your customers who are always on the move, DeskDay keeps them connected, whether you're at your desk or out in the field. ? Effortless Collaboration: Our chat-first design bridges communication gaps, making ticket resolution faster and more effective. We’ve consistently heard from our community that MSPs are looking for tools that actually fit their workflows, not the other way around. That’s why we focus on what matters most: efficiency, usability, and results. That’s why we have designed DeskDay to fit into your day, not disrupt it—because we know that every minute you save on managing a platform is a minute you can spend serving your clients better. Making Strides in a Crowded Market Being a David in a market filled with giants isn’t easy. But it’s also what keeps us innovating. Every comparison, every mention, and every time someone says, “DeskDay gets it right,” fuels our mission. We’re not here to compete on size; we’re here to prove that being small doesn’t mean you can’t be mighty. The MSP market doesn’t need another Goliath—it needs tools that work for real MSPs, their teams, and their clients. We’re Here for You To everyone who’s taken the time to try DeskDay, share your thoughts, or even just cheer us on—thank you. Your support means everything to us, and we’re committed to being the kind of partner you can count on. #msp #chat #psa #itsupport #conversation #managedserviceprovider #ticketing #automation #ai

From being the "new kid on the block" to feeling like a part of the MSP family, this journey has been nothing short of incredible. ?? You didn’t just welcome us into your businesses—you welcomed us into your community. Your trust, feedback, and collaboration have been the cornerstone of what we do at DeskDay. ?? As we gather around the table this Thanksgiving, we’re especially thankful for YOU. For believing in us. For inspiring us to innovate. And for proving that partnerships built on trust and understanding are the ones that truly thrive. ?? Here’s to a future filled with success, solutions, and continued collaboration. ?? Happy Thanksgiving from all of us at DeskDay! ?? #thanksgiving2024 #mspcommunity #deskday

The countdown is on! Our exclusive webinar with NinjaOne goes live in just 15 minutes! ?? See you there! ?? https://lnkd.in/gRnJk5K7

Excited to announce the much-awaited DeskDay x NinjaOne integration!! ?? Effortlessly automate ticket generation, streamline alert handling, and resolve issues faster with chat-based support and direct remote access—all from your DeskDay interface. Discover how this integration transforms efficiency. https://lnkd.in/gQjrrqrp #deskday #psa #csa #ninjaone #integration #automation

? Last call! Only a few spots left! This is your final chance to join the webinar and discover how the DeskDay & NinjaOne integration transforms your MSP workflows. With only a few seats remaining, now’s the time to secure your spot! ?? November 26th, 2024?? ?? Featuring Jeff Hunter (Field CTO, NinjaOne) & Ashif Shereef (CTO, DeskDay) Don’t miss the opportunity to ask your questions live and see firsthand how this integration can elevate your operations. Register now. https://lnkd.in/gRnJk5K7 #deskday #webinar #ninjaone #psa #csa #integration

?? Seats are filling up fast! Don’t miss your chance to be part of this exclusive webinar. ?? Join Jeff Hunter, Field CTO of NinjaOne, and Ashif Shereef, CTO of DeskDay, as they reveal how our powerful integration can break down tool silos, streamline workflows, and empower your MSP operations. Save the date: November 26th, 2024???? Secure your spot now to learn how DeskDay and NinjaOne are paving the way for seamless MSP efficiency.? https://lnkd.in/g9vub_8J #deskday #ninjaone #csa #psa #webinar #msp

Your IT support is only as good as the tools your techs use! ?? Skilled techs are the backbone of exceptional customer support. But let’s face it—even the best techs can’t deliver their best work without the right tools.??? In today’s world, where 96% of people use smartphones, sticking to clunky, desk-bound software is like running a race with your shoelaces tied. For MSPs and IT departments, this is a huge missed opportunity.? Enter mobile help desk app—a game-changer for techs who are constantly on the move.? Check out how a mobile-first approach transforms your service desk in our latest blog! https://lnkd.in/gyCxQ5qk So, what’s your take? Is your team already mobile-enabled? Drop your thoughts below! #deskday #csa #psa #servicedesk #helpdesk #msp #itsupport #mobileapp

Why tie IT support to a desk when your team—and your customers—are always on the move? ?? Whether it’s an urgent ticket popping up mid-commute or a customer needing help from their couch, IT support should meet them where they are. That’s why we’re putting IT support in the palm of your hand with DeskDay’s mobile Service Desk app for your techs and the IT-Connect mobile app for customers. Here's how we’re changing the game: For your techs: ?? Create, edit, assign, or resolve tickets from anywhere. ?? Respond instantly to tickets through live chat conversations. ?? Set up notifications to get real-time alerts for new tickets, chat updates, or changes to existing tickets. And more! For your customers: ?? Submit tickets effortlessly via the IT-Connect mobile app (available on Android and iOS). ?? Chat with your assigned techs seamlessly without email chaos. ?? Get real-time updates and faster resolutions, anytime, anywhere. The result? IT support that adapts to your team and customers, not the other way around. ?? Isn’t it time IT support caught up with the way we work today? ?? Let’s take it mobile. Sign up to try for free now. https://deskday.com/ #deskday #psa #csa #msp #managedservices #servicedesk #mobileapp