DeskDay

"Happy Happiness Day!" they cheer,?? While your phone blows up—again, oh dear.??? "Wi-Fi's down!" "My mouse won't click!"?? Users panic, you're the fix-it trick.??? Servers crash, backups fail,?? Users swear you set them up to bail.??? "Just make it work!" they cry, so sweet,?? While you reboot life on repeat.? Ransomware laughs, the cloud's a mess,?? But hey, it's Happiness Day—bless this stress!??? You dream of beaches, but patch instead,?? While Karen forgets her password (again) in her head. ?? ? So here's to you, unsung and brave,?? Fighting tech fires, clients you save.??? ? May your coffee stay strong, your tickets stay few,?? And may Karen finally remember "Password123"—phew!? (Now go fix that printer. It’s waiting for you.) ?? #happyhappinessday

What gets tracked, gets billed—what doesn’t, gets lost. ?? ? Still tracking time and tickets in Excel? Manually adding billable hours at the end of the week? Small MSPs running on Excel sheets and manual tracking tickets and time are bleeding revenue without even realizing it.?This lost revenue is from underreported time, billing delays, and even client disputes due to poor documentation. ?? But not anymore! ?? DeskDay, the modern PSA built for small MSPs, brings time tracking, ticketing, and billing together—so you never ever leave a dime on the table. ?? Auto-track billable & non-billable hours ?? No more manual entry—sync straight to billing ?? Ensure every ticket gets paid ? Ditch the spreadsheets. Start capturing every dollar. ?? Try DeskDay for free now. https://deskday.com/ #deskday #msp #psa #managedservices #servicedesk #itsupport

Why are you still paying outrageous onboarding fees and waiting weeks (or months!) just to get started? Your peers are, but you don’t have to. ?? DeskDay ditches the BS. ?? No bloated setup. No unnecessary delays. Just a blazing-fast, 1-week onboarding so you can hit the ground running. Zero onboarding fees by the way! ?? Try for free now. https://deskday.com/ #deskday #psa #servicedesk #msp #managedservices

Why should enterprise MSPs have all the fun? ?? Smaller MSPs can now punch above their weight, resolving tickets faster without burning out their techs. ?? ? Imagine this: Your tech starts fixing a “printer won’t print” issue. Just as they’re about to resolve it, a VIP’s laptop won’t boot. Then, another user chimes in about a VPN failure. Each ticket stacks up, waiting in a slow, painful queue. ?? ? The result? Lost time, frustrated clients, and techs drowning in inefficiency. ?? ? With multi-ticketing with DeskDay, you can pin up to 7 tickets at once and work on them simultaneously—without losing track of conversations. ? Whether it’s hopping between issues or engaging with end-users via chat, your techs stay in the flow instead of playing support ticket ping-pong. ?? ? ?? Bonus? DeskDay automatically tracks time on pinned tickets so you know exactly how long you’ve spent on each—no more guessing or manually logging hours. ? Are you still making your techs work in single-threaded mode? Time to upgrade. Try DeskDay for free now. https://lnkd.in/gkWDWEjz ? #deskday #csa #psa #servicedesk #ticketing #msp #managedservices

Why waste time hopping between tools just to fix a simple alert? The DeskDay integration with NinjaOne and N-able RMM lets you remote into any device mapped to a user – directly from DeskDay’s ticket screen – in a single click. ?? Just click, connect, and troubleshoot. Seamless. Intuitive. Built for speed. ?? Explore more about our integrations with leading RMMs at https://lnkd.in/gnnESRgB #deskday #csa #psa #servicedesk #rmmintegration #managedservices #msp

February Updates are Live !! We've been busy enhancing your DeskDay experience! This month, we've revamped notifications and messaging for easier access, refined roles and permissions to streamline your workflows, and boosted performance across customer hubs and ticketing. We've also resolved key issues affecting invoicing accuracy, ticket creation, and resource management, ensuring smoother operations for your team. What's Next? We have some of the Marquee Releases coming up!! ? Advanced Automations & Workflow Enhancements: Say goodbye to repetitive tasks! Our smarter, intuitive automations will help your MSP streamline ticket handling, reduce manual workload, and accelerate service delivery—driving greater operational efficiency. ? Meet Helena - DeskDay’s AI Agent: Your new AI-powered teammate is almost here! Helena brings intelligent support directly to your service desk, assisting technicians in resolving tickets faster, improving first-response accuracy, and ensuring happier clients. Plus, we look forward to more exciting updates like customizable notifications, integration with Xero and Hudu, Data centers in Europe, and enhanced SLAs to elevate your MSP operations. #DeskDayUpdates #Automation #AI #ServiceDesk #Innovation #MSP #HelenaAI

The ServiceNow acquisition of Moveworks is a clear signal that enterprises are doubling down on AI-driven ITSM. ???????? ???????? ???????? ???????? ?????? ????????? MSPs are the IT service providers for small to medium businesses (SMBs), just as IT teams serve enterprises. The AI-driven efficiencies enterprises adopt will soon become necessary for SMBs, pushing MSPs to evolve beyond traditional support models. But there is a challenge, and it's with their System Of Record. For enterprises, ServiceNow or the ITSM is the System of Record, and for MSPs, it's the PSA ( professional services Automation) Traditional PSAs have remained largely static, acting as glorified ticketing systems with outdated workflows and clunky and cluttered UI, and not end-user-centric. Modern MSPs need more—a PSA that doesn't just track tickets or do billing but actively assists, automates, and optimizes IT service delivery and offers a great customer experience. This is exactly what we're building at DeskDay—a futuristic PSA that combines ITSM capabilities with AI-powered automation, making it the ultimate system of record for MSPs. And we're not alone. Our friends at Thread are also driving this shift for MSPs and creating multiple choices for them to choose the right solution for their business. #psa #msp #chat #deskday #aiservicedesk

"Techs shouldn’t have to dig through tickets just to see a message". ? With Message Hub, every ticket reply lands in one centralized inbox—so they can respond instantly without the endless tab-hopping fatigue. Explore more features from our chat-based Service desk at https://lnkd.in/gkWDWEjz . . . . . #MSP #servicedesk #helpdesk #ticketing #ITsupport #MSPs #PSA #ManagedServices #Ticketing #ITServiceDesk #DeskDay

?? Another outage? Don’t let your helpdesk drown in tickets!! When major platforms go down, your helpdesk gets overwhelmed. Users flood in with the same questions. Your techs waste time on repeat responses instead of real issues. IT-Connect, our end-user application & Announcement together stop the chaos before it starts. ? Targeted Alerts: To notify only affected users—no mass emails, no pre-built contact lists. ? Instant Visibility: Updates pop up in IT-Connect, so users see them before submitting a ticket. ? Less Repetition, More Productivity: Reduce duplicate tickets and free up your team for critical work. Stay ahead of the next outage. The best ticket is the one never created. Try DeskDay for free at https://deskday.com/ #msp #itsupport #helpdesk #itconnect #servicedesk #psa #csa

We’ve been hard at work over the past month to bring you some powerful enhancements and feature releases in March! These are designed to cut down ticket handling time, boost productivity, and make your workflow smoother than ever. And there’s more on the horizon—here’s what’s new and what you can look forward to next! Read the full release note here: https://lnkd.in/gpXmdikK