Delivery Solutions

Our approach to continuous improvement involves leveraging direct feedback from our clients. "We never want to make a massive change at Delivery Solutions without running that by a customer first,” says Ed Ward, VP of Customer Success. “I think we're not building the platform itself so that I can use it. We're building the platform so our end customers can use it." We employ various feedback mechanisms, from on-site visits and quarterly business reviews to surveys and direct communication. By actively engaging with customers and incorporating their input, the company refines its offerings and addresses evolving market needs. As Bobby Arkus, Sr. Manager of Enterprise Accounts, explains, "The best collaboration is taking the time to be face to face and making sure that anything they're saying, we can react in the moment. We can tell them, ‘Hey, this is why we were going that route, but what can we do to improve on it? How can we work together to make it better?’" This collaborative approach has helped Delivery Solutions maintain long-term relationships with its customers. "I never want to lose a customer,” Ed told us, “I know that it happens. But in a perfect world, I won't lose a customer in five years. I say that because I have many, many customers today that I’ve been working with for five years now. Not only that, each of those clients are advocates for Delivery Solutions." Read the whole story of customer service excellence: https://hubs.la/Q02Rwgxr0

Peak season can be make-or-break for retailers. Our team is here to ensure it can be your strongest quarter yet! From automation to orchestration, accommodating individual store special hours, we build an environment where every order is delivered seamlessly with multi-provider orchestration. We thrive on teamwork and take pride in helping retailers navigate the complexities of the holiday rush. As your customers continue to shop, we'll handle the logistics, ensuring every order gets where it needs to go—cementing confidence in your brand. Read more about how we can peak proof your business on our blog: https://hubs.la/Q02W01cz0 #Retail #PeakSeason #OrderManagement #CustomerExperience

Cart abandonment is a common problem e-commerce businesses often experience that derails their buying journey at the last moment. What compels potential buyers to load their online shopping carts only to leave them at the virtual checkout? One factor often influencing this trend is the last leg of the delivery process, commonly known as last mile delivery. Understanding the link between efficient, transparent last mile delivery and the likelihood of online shoppers completing their purchase is the need of the hour. This article will discuss the link between last mile delivery and cart abandonment and how to help you reduce cart abandonment with last mile delivery. We’ll also look at the potential last mile delivery challenges to look out for. Read more now: https://hubs.la/Q02Rw3FT0

?? Peak season is here, and every retailer faces unique challenges! ?? Whether you're in electronics, jewelry, or floristry, customer demands are soaring. ?? At Delivery Solutions, we help businesses like Sephora and Lowes Food navigate the holiday rush seamlessly! From orchestrating delivery providers to managing special circumstances, we’ve got you covered. ?? Don’t just meet customer expectations—exceed them! With the right strategies, you can turn peak challenges into growth opportunities. #RetailSuccess #PeakSeason #DeliverySolutions

?? No matter the industry—grocery, beauty, or big & bulky items—Delivery Solutions simplifies peak season for retailers. From orchestrating the right orders to the right providers to automatic self-healing of failed orders, our platform does the heavy lifting so you don’t have to. Learn more about how our team is streamlining peak season ?? on our blog: https://hubs.la/Q02V_vYW0 #RetailSolutions #PeakSeason #DeliveryManagement #RetailTech

?? From order placement to doorstep delivery, Delivery Solutions offers a fully branded experience for your customers. With tracking and notifications that look like they come directly from your brand, we help retailers deliver a seamless, end-to-end customer journey. Learn more about how we help retailers during peak on our blog: https://hubs.la/Q02V_tZ40 PS: Stay tuned for Part 2 of this video later this afternoon ?? #CustomerExperience #Branding #RetailTech #DeliverySolutions

Customer will pay for same-day delivery. You just have to offer it. Learn how: https://hubs.la/Q02Rv_L30 #sameday #delivery #customerexperience

Pharmacists aren’t exactly the first group that comes to mind when thinking about who should be solving these deep-rooted logistics issues. They’ve spent years training to dispense medications and counsel patients, not oversee complex supply chain operations. Yet pharmacists are often forced into this position if their organization wants to provide an elevated experience in last-mile delivery orchestration. "You're now asking pharmacists to take on a whole new role,” says Courtney Catron, Account Executive here at Delivery Solutions. “[The pharmacists’] job has been to fill prescriptions, and now you're asking them to run a logistics company, and that's not their background, and they don't have time for that." It’s not about the time pressure. Pharmacists have long been dealing with strict delivery timeframes. Certain medications, like live vaccines and radiopharmaceuticals, must be administered within a specific window or handled in exact detail after being compounded. But simply handing these off to a delivery service provider and calling it a day isn’t possible (or legal). The complexities mount when you start to think about other types of medications. As Courtney put it, pharmacists are always mentally processing different aspects of the medication they provide. They might be asking, "Is it a refill? You're dealing with a high volume of regular prescriptions. Is it a narcotic? Is it something that needs to be scheduled and have a nurse to facilitate [administration]?" With so many details already within their day-to-day, adding an additional layer of last-mile logistics can increase strained pharmacies. As many organizations have found, the solution is applying the right technology to reduce decision fatigue, free up time, and allow pharmacists to focus on providing the best quality of service to patients. Learn more about how last-mile is transforming the medical industry: https://hubs.la/Q02Rw17T0

During peak, retailers choose Delivery Solutions for our ability to orchestrate multiple delivery providers and ensure self-healing for failed orders. Our platform is designed for ease of use, allowing store teams to troubleshoot quickly, avoid cancellations, and keep things moving. Read the full story on our blog https://hubs.la/Q02V-_Rc0 #PeakSeason #DeliverySolutions #OrderManagement #RetailTech

Costs can be predicted and controlled by offering customers multiple options for receiving their product (e.g., same-day delivery, picking the product up in-store, or BOPA). This capability is especially crucial in today's retail landscape, where giants like Amazon, Walmart, and Target set the benchmark for an omnichannel experience. In many cases, though, a single DSP is unlikely to offer the coverage or rates that fit retailers’ needs. Fortunately, Delivery Solutions' single API enables retailers to work with multiple last-mile delivery providers. “One of the benefits of this single API is that it can connect to one, ten, or twenty different delivery providers without any added hassle,” said Amy Leachman, Director of Enterprise Accounts at Delivery Solutions. This gives the retailer the autonomy to make the decisions they would like to make depending on their customer’s request. Read how we've moved from Chaos to Control: https://hubs.la/Q02Rw17P0